Customer Service Administrative Assistant

Location:

Posted:

August 23, 2023

Marie Josee Adzabli

Email: ady5ud@r.postjobfree.com Cellphone: 646-***-****

EDUCATION

Ecole Supérieure d’Administration et de Gestion Notre Dame de l’Eglise 2013-2016

(ESAG-NDE Lomé-Togo)

Bachelor of Administration/Secretary

University of Lomé-Togo, Sociology 2012-2013

SKILLS

Proficient in Microsoft Word, Excel and PowerPoint

Bilingual French and English

Effective customer service and teamwork

Excellent communication and management abilities

Cognizant with School environment

EXPERIENCE

Senior Sales Associate, Mini Mart Supermarket, Lomé December 2014-April 2015

Computed, recorded daily cash transactions, provided assistance to customers in courteous manner,

Monitored all in-coming and outgoing items, and involved in inventory control and complaint resolutions

Ensured high levels of customer satisfaction through excellent sales service

Assessed customer’s needs and provided assistance and information on products

Performed other administrative tasks and complied with agency required policies.

Customer Service Representative, Give and Take, Lomé-Togo May 2016 -September 2016

Answered incoming customer calls regarding billing issues, product problems, and general client concerns

Maintained a high level of professionalism with clients and established a positive rapport with every customer

Updated customer information in the customer service database during and after each call

Worked with the management team to stay updated on product knowledge and to be informed of any changes

Resolved customer complaints on daily basis and assisted frustrated clients to their satisfaction

Administrative Assistant, Ecole la Madone, Lomé-Togo October 2016-April 2019

Provided continuous administrative support to the Director of Studies of each senior department, to parents, students

Promoted the success of the organization through daily management of operations and special projects

Managed the calendar of the Director General and coordinated teachers and parents of student’s meetings

Supervised secretaries of other departments, drafted and proofread letters, reports and presentations for accuracy

Handled all incoming and outgoing calls and trained newly hired employees according to agency directives

HOBBIES

Member of singing orchestra and trumpet player

Member of NOG VIP-Afrique

Member of SOS Migrant