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Real Estate Customer Service

Location:
Houston, TX
Salary:
$50000/yr
Posted:
August 23, 2023

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Resume:

*

Humberto de la Pena

Mobile: (383*-***-****

ady5ub@r.postjobfree.com

PERSONAL OBJECTIVES

I endeavor to demonstrate my proven Professional Service, Education, Experience, and dedication to serve others with personal integrity, effective communication and responsibility in order to help make this world a better place to live and to help people's need.

EXPERIENCE;

Function: Unarmed Greeter/Entry Administrator. 713-***-****

Bentwater P.O.A. Montgomery Texas.

May 12, 2023 to Present.

Attributes: Attributes: Assigned to track and monitor on a Part Time employment basis incoming traffic into the Property Owner Subdivision utilizing The Online Entrance System which provide secure monitored admission to Parks, Yacht Club Marina, Golf Club greens, and property owned spaces by the POA. The Main Gate is staffed 24 hours, 7 days a week all year round. The West Gate is staffed 7 days a week mainly for contractor entrance from 7am to 10 pm although residents may also enter through this gate. Greeters oscillate hourly to greet incoming vehicular visitors and resident traffic. During assigned hourly shifts inside, resident requests by telephone admission to their guest visitors, contractors and approved service- oriented providers. Traffic is controlled by the greeter at the gate by the use of a push button allowing the gate barrier to open!

Function: Hot Shot (Owner Operator) Retired 281-***-****

Victory Transportation. Houston, TX.

July 2014 -March 2022

Attributes: Communicated with Dispatcher daily via Company Phone to Pickup & deliver Industry Wide Loads. Safely secured customer loads to prevent accidental load loss along the way. Providing excellent service to our clients and customers. Solicit & Interview new customer accounts outlining our reputable and reliable safety oriented service. Referred client information to administration office.

Function: Area Specialist Retired 863-***-****

Rural Development Davenport, Fl.

February 2006 - March 2009

Attributes: Public Housing Program administrator. Contract management, Project Management, Counseling, Appraisal Reviews, Budgeting, Auditing, Accounting, and Conflict management with Contractors, Sub-Contractors, and Borrowers requesting agency loans. Reviewed Completed Applications for completion and compliance, while Networking with County, Local, State, public & private sector implementing City Development Logistics, and Structuring of The Rural Development agency Affordable Housing program and Multi-Family Housing Assistance Program. Met with City Officials, Commercial Developers, CPA's, Attorneys and Owners as a Problem Resolution Mediator noting USDA guidelines. Maintained Foreclosure Supervisor status outlining the Agency's Lending Guidelines and Procedures, providing an

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excellent Customer Service in Multifamily Housing Property Management, Construction Quality Control, and Task Reporting using The USDA Department approved forms to the Gainesville, Florida District Office.

Function: Aircraft Maintenance Technical Instructor. Retired 321-***-****

920th Rescue Wing Patrick Air Force Base, Florida.

July 1989-November 2006.

Attributes: Aviation Maintenance Technical Instructor 13 years (ISO,Chronological Inspector (12 years). Seven Level Engine Overhaul Shop Technician/Specialist, Aircraft Navigation, Avionic and Electrical system specialist, Hydraulic system, Fuel system specialist, Aux Oxygen System, Pressurization and Air Conditioning system Inspector, Propulsion system technician, Flight control system, anti-icing and deicing system Inspector, Load & Unload Supervisor and Weaponry Safety Inspector. Sheet metal mechanic and Quality Control Inspector. Professional Career Upgrade Supervisor and Trainer of more than 15 cadets at any one time. Proficient in Plans & Scheduling, Supply Management, Mission Management, Preparedness, Readiness and Awareness Management, Risk Management, Quality Control, Safety Supervisor, Crash Recovery Supervisor, aircraft Marshaling, Towing Supervisor, Manufacture repairs Modifications and alterations, Upgrade Maintenance record Training Administrator Trainer, Read and Interpret Blue Prints, Maintenance Manuals, Job Guides & Time Change Tech Orders. Career Progression Counselor, Awards and Decorations career Promoter, Arms and Conflict Management Training, and promoter of the Uniform Code of Military Justice.

Function: Mortgage Branch Manager

Great Western Savings Miami, Fl.

Feb 1993- May 1994

Attributes: Great Western Mortgage Program Administration; Recruit, hire and train all

branch personnel including Mortgage Loan Officers, processors, Finance Dept, etc. Compliance, Operation Protocol, underwriter compliance procedures, processing team loan processing dept. deadline, and meet with Mortgage/Real Estate professionals to build a well-rounded team in business development techniques and Loan Volume Production.

Lead employees to achieve sales goals by displaying positive mental attitude. Promote

our company with business partner network such as Realtor, builders and Network Partners.

Promote loan quality to ensure alignment with state, regional, federal guidelines and company

policies and procedures. Ensure all team staff members concentrated and followed branch procedures in Customer Service, underwriting compliance, processing, budgeting and forecasting, office presentation, and a professional etiquette.

Strife to Reach and exceed Corporate sales managing production development goals, reaching new construction developers and promoting business initiatives training Loan officers in modern marketing techniques to increase mortgage market share.

Function:Senior Underwriter.

Great Western Savings Hollywood, Ca. 90028

September 1991-May 1993

Attributes: Review, approve/deny branch loan Officer applications according to company FNMA Conventional loan guidelines and closing goals. Reviewed Loan officer portfolios for progress, discrepancies causing delays in goal settings. Visited Loan Officer protected territory Real Estate Office contacts to help maintain a Great Western professional relationship in the

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Real Estate Industry. Maintained supervision with our internal Processing Department, to ensure quality Customer Application, Documentation and Verification, prior to underwriting for Conditional Approval by me or Denial. Upon approval of the conditional approval Closing date would be scheduled for Funding by the head processor for the loan to be sold in the Secondary Market and the loan kept for servicing by Great Western to generate increased profitability.

Function: Mortgage Broker October 1979-January 1982

EFM Mortgage Services 1023 N. Hollywood Way Burbank, California 91505

Attributes: Manage a 21 unit apartment building in lieu of rent. Overseeing in-house property management actions maintaining harmony and composure with tenants. Advice EFM owners on property upkeep conditions, area rental rate trends, advertising and networking with licensing entities. Solicit Real Estate loans at Real Estate Broker offices, conduct business meetings, Real Estate conventions, and cold calling property owners, friends and family for refinancing or listing for sale in the MLS. Create Listing Applications and contracts, counsel selling owner with property preparation to achieve highest best selling market price opportunity, market analysis itemizing net proceeds after expenses. Door to door listing canvasing, signage, advertising, cold calling future prospects and referrals.

AFFILIATIONS;

Toastmasters International

First Baptist Church of Eagle Lake (Greeter, Usher)

Cylife Church Cypress, Tx (Greeter, Usher)

FBCc First Baptist Church Conroe, TX.

Patrick AFB Aero Club, .

Office Skills;

Computer Knowledge: Windows Microsoft Office (Word - Excel – PowerPoint – Access - Outlook)

Office Equipment: Computer Printer, Scanner, Fax, Copiers, Calculators, Phone literate.

OTHER

Interpersonal Skills: Trustworthy, Responsible - Reliable - Creative - Intelligent – Well

groomed - Assertive – Personable, People person, Leadership Quality- Liked and Respected

by everyone. Valid U.S. Passport.

LICENSES;

Former California Real Estate License

Private Pilot License; Equipment flown; Cessna 150, 172,172 & 172 200 HP

Supercharged 172, Piper PA-38- 112 Tomahawk, Piper Warrior, and Piper Saratoga

LANGUAGES

Attributes: Speak and write in both English and Spanish fluently. Able to conduct

professional seminars and presentations to large public groups, Local Government dignitaries and professionals.

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EDUCATION

Aug 1988 Anthony Real Estate School Fairfield, California

July 2010 DeVry University Orlando, Fl.

English Composition – Economics, Marketing and research, Information Technology and

Development –

Community College of the Air Force-Business Administration Management-

Course of Study; Airport Management & Business Development 1989-2008

Los Angeles Trade Tech College- Course of Study; Air-frame & Power plant Mechanic.

1968 thru 1971, Graduated-Los Angeles, Calif. 1979 thru 1980.

Los Angeles City College- Course of Study; Business Administration

Incomplete.

Community College of the Air Force- Course of Study; Business Administration &

Management 198*-****-** hours remaining for the B.S. Degree

Professional References;

Craig Friedman 321-***-**** 2550 Lake Crest Blvd Melbourne, Fl. 32934 Farris Rigsbee 407-***-**** Melbourne, Fl. United States Ricardo Rodriguez- 321-***-**** Melbourne, Fl. United States Gerardo Raptist 832-***-**** 20035 Sagebrush Hollow Dr. Cypress, TX. 77433

Jasson Russell 832-***-**** 16335 Ellis St. Conroe, TX. 77303



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