Customer Service Office Assistant

KIMBERLY GATES

**** ********* **, *********, ** * 765-***-****

***.***********@***.***

SKILLS:

• Exceptional interpersonal communication skills

• Articulate and well-spoken

• Customer service-oriented

• Adherence to high customer service standards

• Professional phone etiquette

• Excellent time management skills

• Ability to work in multiple office roles

• Switchboard and multi-line phone proficiency

• Managing incoming calls from patients, doctors, hospitals and other offices

• Understanding of HIPAA compliance

• Microsoft Outlook, Word, Excel

• Knowledge of Medicare and Medicaid

WORK EXPERIENCE:

Certified ROI/HIM Medical Records Specialist, 04/2021 to 10/2022 MRO Corporation – Franciscan East Lafayette – Lafayette, IN

• Continuation of Care

• Insurance Providers Request

• Coroner Request

• Social Security Request

• Managing incoming calls, Patients and staff

• Knowledge of rules and strict policy for releasing any documentation Medical Receptionist and Office Assistant, 07/2006 to 04/2021

• Work directly with doctors, clients and management personnel to achieve streamlined and organized office environment

• Researched and updated all required materials needed to firm and partners

• Performed initial client intake to begin enrollment process

• OSHA compliance

• HIPAA and Corporate compliance

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