KENDRA KINES

**** ******** *** ** *******, AL ***03 ady5tx@r.postjobfree.com 517-***-****

OBJECTIVE

Detail-oriented, hardworking, and skilled professional seeking a challenging position in a world-class organization where I will utilize and expand my knowledge and skills.

PROFESSIONAL PROFILE

Excellent communication, interpersonal, and customer service skills in person, over the phone, or in a virtual environment. Willing to learn, take on new tasks, and motivated to accept new challenges. Strong analytical, critical thinking, and problem-solving skills with the ability to prioritize and make educated decisions.

EXPERIENCE

Merchandise Coordinator

T.J. Maxx

April 2023- Current

Design displays to make store experience interactive and engaging.

Assign employees to specific time-sensitive duties.

Work with managers to develop schedules and monitor deadlines.

Train employees in job-specific tasks and evaluate continuing education needs to improve team performance.

Store Associate

T.J. Maxx

November 2022- April 2023

Perform sales floor work, such as greeting and assisting customers, stocking shelves, and taking inventory.

Unload store merchandise and arrange products in display areas.

Effectively manage store associates and direct them to complete tasks in a specific timeframe.

Maintain knowledge of current sales and promotions, policies regarding payments and exchanges, and security practices.

Greet customers and answer questions, assist with needs, and locate items.

Crew Member

McDonald’s

July 2022- September 2022

Place orders into POS systems and handle cash and card transactions.

Address customer complaints by remaking dishes and administering refunds.

Memorize food and drink recipes to prepare orders with speed and accuracy.

Notify kitchen personnel of shortages and special orders.

Communicate with customers regarding orders, comments, and complaints.

Member Service Representative III

Thornapple Credit Union

April 2021- May 2022

Provide excellent customer care to members regarding daily transactions, inquiries, and problem solving in accordance with Thornapple Credit Union’s policies and procedures.

Provide service to members involving receipts and payments of cash, and to recognize member's needs by suggesting appropriate credit union services.

Receive all types of deposits.

Count, verify, and package currency and coins.

Cash checks following proper credit union procedures, making sure funds are available and collected.

Balance cash drawer.

Open new member accounts and assist with collection efforts.

Server

Main Street Ice Cream Shoppe

Summer 2019 & Summer 2020

Deliver food and beverages promptly to customers.

Process credit card transactions, gift cards, and cash transactions.

Follow safety, sanitization, and food handling guidelines.

Memorize menu additions, changes, and limited offerings.

EDUCATION

Lakewood High School, High School Diploma: 3.5 GPA

REFERENCES

Miranda Elliott 256-***-**** Direct Supervisor

Sutrena Harlin 256-***-**** Store Manager

Kayla Wilkins 269-***-**** Personal

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