Customer Service Representative

DAVID M. SPELLMAN

**** *********** ****** 317-***-****

Greenwood, IN 46143 ady5tr@r.postjobfree.com

EXPERIENCED CUSTOMER SERVICE REPRESENTATIVE

Results-driven professional with expertise in customer service and client relations assisting customers through phone and email. Accomplished call center representative with professional experience providing quality customer service within the retail industry. Continually maintains a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty. In addition to customer service background, over 20 years of experience inspecting, photographing, and appraising damage to automobiles and other property as a result of accident, loss, or natural disaster. CORE COMPETENCIES

High volume call center

Customer service

Client Relations

Project Management

Insurance Processing

Training/Development

Team Collaboration

Time Management

Communication

PROFESSIONAL EXPERIENCE

FGX INTERNATIONAL 2020 – 2023

Customer Service Representative

Manage high volume incoming customer calls

Identify and assess customer needs to achieve satisfaction

Provide accurate, valid, and complete information to help customers fulfill orders

Meet daily/weekly call intake quotas along with customer emails

Responded to all customer emails answering questions regarding products ABRA AUTOBODY & GLASS 2017 – 2018

Customer Service Manager

Collaborate with customers on vehicles brought in, estimating damage and repairs.

Consult with insurance companies and work with auto body shop to ensure projects are completed on time

Support over ten different insurance companies on vehicle loss and damage, directing service operations.

Facilitate production manager on providing status updates of vehicles.

Continually meet and exceed monthly goals and bonuses. ALLY FINANCIAL / FORMERLY GM PROTECTION PLAN 1992 – 2017 Field Appriaser (2007 – 2017)

Worked independently as an Appraiser, traveling out of state to evaluate various catastrophe losses.

Managed hail damage, wind, and hurricane loss claims, as well as mechanical claims. Subject Matter Expert (1992 – 2007)

Supported management in addressing customer complaints and managing the authorization or rejection of mechanical claims.

Accurately entered required data in computer for all extended warranty claims, exercising good judgment when assigning claims to adjuster, paying claims.

Provided world class customer service while driving team leadership, cross-departmental coordination.

Assisted team members with customer service relations.

Joined Enterprise Mechanical Repair Protection and Saturn Service Plan in 1999.

Received several complimentary letters from satisfied customers. EDUCATION

Advanced Automotive Technology

Completed English Language Institute of America

for Math & English

ExecuTrain - Lotus Notes Training

Completed Advanced Mechanical School

Denver Automotive and Diesel College

Buffalo Grove High School