Customer Service Billing Analyst
Resume:
Renee
Sidlar
Warren, MI *****
***********@*****.***
Renee-sidlar
Experienced Billing Analyst with over 25 years of experience in contract and vendor management. Expert in quickly reconciling and processing invoices to expedite payment. Excellent reputation for solving problems and improving customer satisfaction due to a strong attention to detail.
Skills
Vendor invoice processing
Modify SQL
Microsoft Office
Salesforce
Contract management & auditing
SAP
Data reconciliation
Customer Service
Experience
06/2023– 6/2023
Billing Analyst – Customer Service/ Detroit Water and Sewer, Detroit, MI
Short term contract assignment through iVantage Staffing Group
03/2022– 3/2023
Billing / Contract Coordinator / Viking Cloud Southfield, MI
Contract administration, verification of dates and services through Salesforce. Manually billed customers for Viking Cloud products and services. Creating new customer accounts adding the billing for PCI Compliance and other products offered by Viking Cloud. Handled phone calls from customers requesting information regarding products and services. Authentication of contracts in sales force to ensure correct billing and pricing.
05/2021 – 03/2022
Various Project-Based Contract Remote Assignment, MI
Contract assignments through Comcentric Staffing
Responsible for contract management, auditing billing details, data reconciliation, customer service and numerous other projects related to organization and auditing.
11/2004 – 03/2021
Billing Analyst / Bullseye Telecom Southfield, MI
Rate management for 300+ corporate contracts billing $6.5 million monthly in telecommunication services.
Interpret contract and review pricing for new customers to ensure accuracy through implementation, resulting in 98% billing accuracy for telecommunications customers.
Managed renewals, discounting, and regulatory fee processing for customer signing contracts for telecommunications services.
Created billing / rating error reports to ensure full transparency and distribute report to upper management.
Upload and manage monthly vendor invoicing in various accounts payable/ receivable systems.
Download data from SQL programs to perform billing audits.
Verified monthly recurring charges, promotions, rating with various carriers while auditing and resolving billing issues related to invoicing or third- party charges.
02/1988 – 08/2004
Call Processing Systems Manager / Global Crossing Bingham Farms, MI
Proposed, implemented, and managed new call processing design system while overseeing performance.
Provided 2nd & 3rd level technical support and troubleshooting to internal & external clients.
Worked closely with IT and other stakeholders to determine planning, implementation, and integration.
Improved existing billing systems with automation and real time data analytics using SaaS Queries.
Collaborated with vendors to implement and test new billing systems while coordinating with loss prevention to ensure quality and accuracy.
Performed quality assurance on new billing products verifying rates, invoicing, and call details.
EDUCATION:
Macomb Community College, Warren MI
Associates degree in business administration
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