Customer Service Data Entry

Deana M. Williams

( Local to Irvington NJ and ready to Remote Newark NJ)

SUMMARY

Deana has 5+ years of experience in healthcare industry and experience in Administrative Assistant and Customer Service Representative.

Contact Medical care offices to obtain fax numbers to submit requests for medical records and Followed all guidelines on a daily basis

Knowledge of MS Office: Word, Excel, PowerPoint, Outlook, Medical Terminology.

Experienced Work in BCBS as a Managed Care Coordinator.

Recognized by superiors for being dependable, dedicated, and able of work independently and in a team environment.

OBJECTIVE

To work within a company where there are opportunities which includes growth and advancement potential.

EDUCATION

Essex County College, Newark NJ 09/2002-06/2003

Liberal Arts Studies NBTI,Newark, New Jersey 10/1994-02/1995

Medical Office Skills/Word Processing Certificate

High School Diploma, Montclair New Jersey 01/1983-06/1986

SKILLS

Customer Service

Clerical Assistant

Bookkeeper

Computer Literate

Sales Associate

Office Support

Billing

Fax/Filing

Operate Copier/Scan

Managed Care

High volume phone

Call Center

EXPERIENCE

Snelling Staffing, LLC 05/20222- Present

Mountainside, New Jersey

Data Entry Associate

Perform data entry and research in various system and tracking tools

Supply information into a database or documentation platform or to transcribe data via phone conversations.

Adecco

Lyndhurst, New Jersey 03/2008-07/2019

Customer Service Associate

Manage customer concerns with the objective of mainting positive customer relationship with an organization.

Interact directly with customers to resolve problems .

R&L Carriers 01/2008-10/2002

Kearny, New Jersey

Front Desk Receptionist

Answer high volume calls also has experience in Accounts Receivable and Accounts Payable ( AR/AP)process.

Operating office machinery.

Horizon Blue Cross/ Blue Shield _

Newark NJ 2001-2007

Managed Care Coordinator

Received calls from providers concerning claim status, member eligibility and benefits.

Resolved member/provider inquiry by sending determination letter with outcome of investigation

Reviewed escalated inquires to determine if callers concern has been completed.

Created referrals, adjusted claims and closed inquiries that are eligible for completion after investigation.

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