Latoya Abrams

Georgetown, TX *****

ady5sv@r.postjobfree.com

+1-512-***-****

Operations Manager with practical understanding of all business needs. Areas of experience include conflict management and employee training and management. Self-motivated supervisor offering a strong work ethic and determination to complete tasks in a timely manner. Accurate and detail oriented with extensive bookkeeping and clinical knowledge. Authorized to work in the US for any employer

Work Experience

General Manager

Holiday Inn Express Georgetown

November 2018 to Present

I am in charge of a 74 bed hotel from the IHG property chain. Oversee all schedules, book keeping, ordering, rate control, and booking. Make all group contracts, LNR, and meeting room arrangements. Collect all group payments and process all everyday payments. Complete daily detail report for property owner and management team. Keep all payment books balanced daily. General Manager

TX - Georgetown, TX

October 2016 to November 2018

Operations manager Advised managers on organizational policy matters and recommended changes. Conduct new employee orientation to foster positive attitude toward organizational objectives. Identified staff vacancies and recruited, interviewed and selected applicants. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Process and keep track of all direct bill accounts. Process all extended stay billing and check accuracy of guest billing and information. Complete staff scheduling and daily assignments.

Lead Patient Specialist Evaluated patient care procedural changes Georgetown Behavioral Hospital - Georgetown, TX

January 2016 to September 2017

for effectiveness. Created annual goals, objectives and budget and made recommendations to reduce costs. Served as liaison between management, clinical staff and the community. Expertly planned, coordinated, organized and directed all operations of the agency. Implemented standards and methods to measure the effectiveness of agency activities. Carefully selected, developed and retained qualified staff, as well as trained 15 new staff. Planned, organized, supervised and provided assignments for nursing staff.

Front Desk Agent/ Front Desk Manager Processed

Candlewood Suites Austin-Round Rock - Round Rock, TX April 2015 to October 2016

guest payments for room charges, food and beverage charges and phone charges. Greeted and registered guest and issued room keys. Balanced all rebates and other miscellaneous charges. Monitored room availability using Opera.

Supervised 6 front desk staff and 6 housekeeping staff. Fostered strong working Relationships with all hotel departments. Answered employee questions during the entrance and exit. Property Management Supervisor Collected and kept careful records Pillar Properties - Georgetown, TX

July 2012 to October 2015

of rental payments. Oversaw budgeting process for 32 assigned properties. Monitored and documented all income, including delinquencies. Handled customer complaints personally to verify they were properly handled. Created staff schedules in response to community needs. Managed all day-to-day activities involving tenants, subcontractors and property management. Maintained accurate and updated websites and printed materials. Drafted staffing plans each week for a staff of 25. Notified property manager when change in existing tenants circumstances might affect eligibility. Director of Admissions Evaluated

Bayside Health and Rehabilitation Center - Pensacola, FL February 2003 to July 2012

patient care needs, prioritized treatment and maintained patient flow. Utilized strong assessment skills to determine necessary patient care. Provide quality nursing care in accordance with resident care policies and procedures. Coordinated with doctors and registered nurses to develop care plans for patients. Organized, updated and maintained 120 bed facility admissions and discharges. Completed all new patient paperwork and billing information.

Education

Associates of science in Nursing/Business Management Career Point College - Austin, TX

Diploma

Woodham High School Pensacola - Pensacola, FL

Skills

• Training and development

• Employee

• Regulatory compliance

• Personal records maintenance

• New hire orientation

• Operations

• Payroll

• Scheduling

• Word

• training

• Microsoft Word

• Property Management

• Bookkeeping

• Conflict Management

• Recruiting

• Accounts Receivable

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