Rachel Ekinde

**** ****** **

Grand Prairie TX **052

214-***-****

SUMMARY

Fifteen (15) years' diversified corporate and public customer relations exposure and experience. Computer database and customer relations background with a wide range of prominent and very successful companies.

Qualification Highlights

Experienced Data Analyst. Interfaces with Finance and Accounting to ensure proper revenue recognition as well as cost allocation. Everyday use of strong Excel knowledge and common functions to analyze data and provide critical information used to develop services revenue forecasts.

Billing Accounts Manager 10+ years’ experience as a Billing professional, Exceeded 50+ outbound calls a day, Managed, maintained and retained 200+ National Accounts, Negotiated and closed past due balances on multiple accounts, Process a total of approximately 300-400bills a day

Home Healthcare Office Manager, Managed twenty (20) employees, Great Team building and Leadership, Strong interpersonal skills, Targeting 40+ prospects/clients a week

Quality Assurance, Excellent Analytical Thinking, Attention to Detail with multi-tasking, Strong organizational skills

Customer Service Customer Retention, Resolution of client concerns, Great etiquette and very pleasant personality

SKILLS:

Proficiency in Excel, Microsoft Office 95/98/200/XP, Windows 95/98/XP, Outlook, Knowledge of desktop processes/Tools, multiple ERPs including, but not limited to ENCOMPASS, SAGE, PEOPLESOFT, CLARIFY, BST, SUN.

PROFESSIONAL EXPERIENCE:

SAMSUNG ELECTRONICS AMERICA

10/10/2022 to Current

Business Analyst

Provide critical information that is used to develop services revenue forecast utilizing internal forecasting tools and other data sources.

Interfaces with account team and customers on a daily basis to ensure proper billing and invoicing are completed and processed in CLIENT and customer systems.

Interfaces with Finance and Accounting to ensure proper revenue recognition as well as cost allocation

Support, develop and implement robust metrics and reporting on services forecast accuracy and forecast issues.

Utilizes metrics to understand root cause and drive continuous improvement in planning accuracy. Responsible for weekly reporting of services revenue to management.

Responsible for weekly reporting of invoicing status to end customer and internal management.·

Responsible for weekly updates within CLIENT project management system.

Provides CLIENT Management with reporting and data analysis as needed.

Applies basic knowledge of departmental principles and procedures.

Performs work within company and regulatory guidelines.

Proficient everyday use of Microsoft Excel functions including but not limited to Pivot tables, v-lookups and more.

Second Round Interview with samsung

InboxMbamba/SAMSUNG Doc· Provides validation analysis of services milestones based on contacts and SOW’s with end customer as well as internal contacts such as CLIENT Sales, CLIENT Deployment, HQ Sales and HQ SCM teams.

PENNYMAC LOAN SERVICES

8/23/2020 to 3/7/2022[Lay off]

Refinance Loan Specialist

Direct Liason between Loan Originators and Customers throughout the Refinace process of all loans locked.

Worked off ENCOMPASS system with everyday coupled with BLEND and also used Excel Spread sheets for documentation and Outlook for emailing and communication both in house and with customers.

Reviewing loans locked by Loan Originators for missing documentation and reaching out to customers to obtain documents to complete files

Reviewing, Researching, Approving and Rejecting obtained documentation and subsequently submitting loans into Processing with Underwriting.

Ran AUS to pull FANNIE MAE, FREDDIE MAC reports, ran Employment and Income verification for Refinance loan submissions. Also used LAMP, ran Pricing Exceptions, assessed both personal and Business Tax Returns and all required documents for accuracy.

Completed Deactivation of loans

Maintained all everyday Reports for Loan Originators and management for their everyday functioning.

CSC ServiceWorks, Irving, TX

7/01/2019 to 7/31/2020

Billing/Accounting Support

Regular and Inter-company Billing on Sage (ERP)

Sorting and entering work order data into ERP Systems

Worked on Clarify Web/CSR, PeopleSoft, Salesforce, AS400

Extracting Billable Report from Outlook, making necessary edits to batches, creating missing customer accounts, creating missing invoices on report, balancing accounts/verifying for accuracy in PeopleSoft and finally uploading invoices in PeopleSoft for mailing.

Reviewing, Researching, Approving and Rejecting submitted Work Orders in Clarify Web

Researching and creating account numbers, generating invoices, editing in Peoplesoft and updating other systems with data generated.

Updating, maintain and tracking account information in Salesforce

General account maintenance in AS400 System; System File Maintenance, Location Payment Control, Location maintenance, Contract Agreements/Methods, Account Cross Reference, Account Change and performing account reconciliations.

FREESE AND NICHOLS, Fort Worth, TX

6/1/2018 – 5-15-2019

Accounting Specialist (Project Billing)

Documents employee (Project Managers) actions by verifying and recording daily work reports.

Maintains material and supply control by proofing and comparing documents.

Prepare, update, review, hold, finalize, maintain, close and send out daily, weekly and monthly invoices per varied projects requirements throughout the billing cycle. Also preparing billing packets for specialized billing accounts.

Work on BST system for invoice preparation and all account edits/changes/update processes/reconciliation.

Maintains and manages expense reports through; executing and approving expense receipts; recording purchases, imputing and transferring hours on projects, timesheet updates, Reinstating and pre-bill re-runs, etc.

Adding SUBs(OLCRs), project setups, preparing and managing MWBE forms

Hold monthly meetings with Projects Managers to gauge and update percent complete spreadsheets to update for subsequent monthly invoicing on projects.

Manual loading/update Budgets in BST system with percent complete changes made by PMs throughout the month.

Maintains individual accounts by posting transactions; informing payroll of changes.

Creating new invoice lines and re-allocating and moving money between phases on projects/budgets.

Maintains financial security by following internal accounting procedures.

Maintains historical records by microfilming and filing documents.

Updates job knowledge by participating in educational opportunities.

Accomplishes accounting and organization mission by completing related results as needed.

Works closely as a team with an Operations Analyst and Senior Operations Analyst all reporting to the comptroller.

MENZIES AVIATION, Fort Worth, TX

6/19/2017 – 03/31/2018

Cargo Billing Specialist

Process an approximate total of 200-300 invoices throughout the month and an accumulated monthly bulk billing of about 300 invoices during month end close.

Maintaining and restructuring all billing accounts as needed to meet customer expectations, including but not limited to, creating, crediting and rebilling invoices, finalizing, Scanning, attaching backup documents, Exporting, creating reports, emailing out invoices to clients, rate reductions/additions, address updates, etc.

Prepare MS Excel-based, PDF and electronic SUN Excel upload once a week for HERMES Billing of specialized invoices for an assigned portfolio of National Accounts. Extract, Review and upload Hermes Text Files. Convert, Upload and Post files accordingly. Complete Journal entry in a Hermes Weekly Log for future research.

Receive, evaluate and determine all field requests and process accordingly. Requests inflow are all through the day both directly from the Menzies field team clients directly.

Maintaining and restructuring all billing accounts as needed to meet customer expectations, including but not limited to, creating, crediting and rebilling invoices, finalizing, Exporting, creating reports, emailing out invoices to clients, rate reductions, address updates, etc.

Uploading Exports using Transfer Desk in SUN Systems, Posting uploaded files through Ledger Import in SUN

Process backend Transaction Matching every week using SUN Systems

Using SUN Excel Accounts Query and Research, complete journal searches, process duplicate account reversals, Formatting Excel Spreadsheets etc.

General Filing

LIQUID ENVIRONMENTAL SOLUTIONS, Irving, TX

9/1/2013 – 5/31/2017

Billing Accounts Analyst

Process a total of approximately 300-400bills a day. Processed each region with a total of 8 to 10 drivers a region. Processed at least 2 drivers with 10+ routes with each of those routes carrying a total of 10+ manifests translated into 10 bills per route, per day. Thus billing a total of 200+ bills a day for each of the 2 regions I managed.

Prepare MS Excel-based, PDF and electronic upload specialized invoices for an assigned portfolio of National Account customers and perform a cursory review of the invoices to ensure that the amount and time period billed is accurate

Evaluate requests received for specialized billing and determine the most efficient means of execution and the related resources necessary to accommodate the request

Maintaining and restructuring National Account billing accounts as needed to meet customer expectations, including but not limited to, combining and uncombining invoices, changing billing cycles / frequency, rate reductions / standardization, address updates, etc.

Run and review RM reports at month-end on all account customer portfolio to proactively identify and correct any billing issues prior to the monthly bill run Posting, Scanning, Auditing, Billing and closing month end reports

Laser fiche data entry, work order searches, exporting folders into excel spreadsheets

Portal Account management – CORRIGO, FM FACILITIES, FM PILOT, OFFICETRAX, MEIJER, NEXEO SOLUTIONS, SERVICE CHANNEL, WORK OASIS

General Filing

ROBERTHALF/ACCOUNTEMP AGENCY, Dallas, TX

01/13 to 08/13

Accounting Analyst

Finance, Accounting, AR/AP, general office functions.

THE REGUS GROUP, Addison, TX

05/08 to 11/12

Billing Accounts Manager

Responsible for client accounts on an everyday basis

Staying on top of both my outlook emails from business center managers and also Action Billing Log, working assigned tickets from center teams and clients simultaneously throughout my work day.

Processing credits, entering new agreements, renewals, terminations, internal moves etc.

Answering client calls and reviewing accounts.

Processing final billing invoices every Billing Cut.

Emailing and Mailing out invoices to clients.

EDUCATION/CERTIFICATIONS:

BBA/ Small Business with a focus in Accounting, Strayer University (in process)

AAS, Dallas County Community Colleges

GCE Ordinary Level/Advanced Level Certificates in Arts, Cameroon, Africa

Certified Medical Billing and Coding Specialist, University of Texas Arlington.

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