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Customer service Success

Location:
Lagos, Nigeria
Salary:
150,000
Posted:
August 23, 2023

Contact this candidate

Resume:

Okpomi Ondukakpo Progress

+*** 816*******

Powerline Agege, Lagos Nigeria

ady5rq@r.postjobfree.com

https://www.linkedin.com/in/okpomipro

gress

EDUCATION

Federal Polytechnic Auchi, HND

Second Class Upper

Biochemistry

CERTIFICATIONS

Diploma in Airline Cabin Crew, 2023

Online Course, Alison

EF SET Certification(English proficiency

test), 2022

Virtual Assistant, 2022

Online Course, ALX

Content Writing, 2023

Online Course, Coursera

The Fundamentals of Digital Marketing,

2022

Online Course, Google Digital Skills for Africa

Introduction to Bing SEO, 2022

Online Course, Alison

TECHNICAL/SOFT SKILLS

● All Google suites and Microsoft

Packages

● HTML and CSS

● Organizational Skills

● Travel and delivery coordination

● Analytical and numerical Skills

● Project Management

● Detail Oriented

● Presentation

SOFT SKILLS

● Team Work

● Confidentiality

● Interpersonal Skills

● Lean principles

● Proactivity

● Fast learner

● Problem solving

● Leadership

● Emotional Intelligence

● Written and Verbal Communication

● Customer Service-Orientated

PROFESSIONAL SUMMARY

I am a motivated and dynamic administrative professional with a proven track record of adding value to organizations. I am driven by a desire to enhance traditional methods and procedures through innovative approaches. I am highly organized and detail-oriented, adept at handling multiple responsibilities simultaneously while ensuring accuracy and efficiency. Possesses strong communication and interpersonal skills and is also proficient in utilizing various tools and software to streamline processes and enhance productivity. Embracing the ever-evolving nature of life, I constantly seek opportunities for personal and professional growth, to leverage expertise, and to contribute to the success of an organization and I value people irrespective of diversity. WORK EXPERIENCE

Data Research Virtual Assistant (USA) February

2023

● Conducted extensive research on various topics,

industries, markets, and products, utilizing diverse sources of information.

● collected and analyzed data to generate insightful reports, summaries, and recommendations.

● Ensured the accuracy, reliability, and currency of collected data through rigorous verification

processes.

● Leveraged various tools and software to streamline research and enhance data analysis capabilities.

● Effectively communicated findings and

recommendations to clients in a clear and concise

manner.

● Managed multiple tasks concurrently, skillfully

prioritizing the workload to meet strict deadlines.

● Maintained detailed communication with clients to address any concerns or queries prior to report

submission.

Data Entry Specialist September 2022 - January

2023

● Input and updated data into the computer

systems, databases and websites.

● Verifying the accuracy and completeness of data

entered.

● Identifying and correcting of errors in data

● Maintained confidentiality and security of all data

● Communicated effectively with team members

and other departments as needed.

Digital Marketing Intern Apr. 2022 - July. 2022

CareerXpress, Lagos Nigeria

● Developed and executed a comprehensive market

strategy in collaboration with a team, resulting in increased brand visibility and customer engagement.

● Conducted extensive research on competitors,

● Time Management

● Social Skills

● Self-Confidence

LANGUAGE

English: Professional

Ijaw: Native

Spanish: Intermediate

French: Basic

INTERESTS

● Culture

● Fashion

● Martial arts

● Internet Research

VOLUNTEER WORK

Environmental clean-up service Mar.

2019-Mar. 2020

● Engaged in weekend trash collection

activities to maintain cleanliness in the

community.

● Conducted regular clean-up initiatives,

picking up waste and trash from the

streets, resulting in cleaner and more

hygienic surroundings.

● Actively cleaned out gutters, ensuring

unobstructed water flow and

preventing potential drainage issues.

REFERENCE

Available on request.

market trends, and consumer preferences to inform

strategic decision-making.

● Created compelling video ads with targeted content to effectively communicate the brand's value

proposition.

● Designed visually appealing social media flyers and content calendars and crafted personalized marketing emails using tools such as Google Slides, Canva, and MailChimp.

● Generated engaging content for social media posts, enhancing brand awareness and driving user

interaction.

Technical Recruiter (freelancer) March. 2022 -

Present. Remotebase, Pakistan

● Develop comprehensive job descriptions aligned

with the manager's specifications for various

technical positions.

● Utilize diverse sourcing techniques, including in-depth research, online postings, and networking within the recruitment community, to identify highly qualified candidates.

● Connect and engage with potential candidates

through professional and social media platforms to foster relationships and assess suitability for open positions.

● Streamline the interview process by organizing and sending out interview invites using Google Mail and Calendar, ensuring efficient scheduling and seamless communication.

Production Assistant Jul. 2020 - Dec. 2021. Sylma

Sign Limited, Lagos Nigeria.

● Served as the liaison officer between production staff, managers, and senior management.

● Coordinated and analyzed the root causes of delivery delays and proposed a project management

procedure (Kanban board) that ensured timely

product delivery and quality products.

● Effectively communicated production specifications from customers to the production team through

artwork and metadata.

● Promptly and professionally addressed customer

concerns via email and Outlook, resulting in positive online reviews and a satisfied customer base.

● Scheduled and organized meetings for production

staff and managers, while also documenting meeting minutes.

● Enforced personal protective measures and factory security protocols.

● Monitored work progress and efficiency by creating a progress tracker document using Excel for project

management, leading to improved delivery times.

● Ensured that finished products meet customers

specifications and quality standards.

● Operated the CNC Router when necessary and

assisted in coordinating and organizing company

events.

Sales Representative/Manager

Aug. 2013- Jun. 2018 Green Stores, Bayelsa Nigeria

● Oversaw all store operations, including

procurement, restocking, bookkeeping, and staff

management.

● Efficiently assigned roles to staff.

● Performed market surveys and coordinated

product stocking and deliveries.

● Provided accurate and up-to-date information on

promotions and products, resulting in excellent

customer retention and increased sales.

● Implemented strategies that increased sales,

enhanced brand visibility, and fostered positive

perceptions of products.

● Effectively addressed product inquiries through

email, phone calls, and one-on-one interactions,

leveraging expertise in sales and promotions.



Contact this candidate