Stephaney Wilson-Hunter

Rep. * - CHARTER COMMUNICATIONS

Gastonia, NC 28056

ady5rd@r.postjobfree.com

+1-704-***-****

Customer Service Specialist seeking opportunities to advance and be developed within your organization.

Work Experience

Caregiver

Parent

December 2018 to Present

After encountering some life issues and leaving Spectrum in 2018 I became my mothers full time caregiver December 2019 until present. It has been a pleasure being able to spend time and care for my mother this extented time however now she had progressed enough that she doesnt need full time care as before and I am ready to return to the work force with full speed, dedication and accountability. Customer Care Specialist

CHARTER COMMUNICATIONS - Charlotte, NC

August 2017 to November 2018

Business Class Billing Customer Care

• Answers inbound and outbound calls for business class clients

• Provide historical data on any business inquiries

• Research and resolve all business billing issues

• Assist and direct customers to the correct application of online account management. Customer Care Agent

CONVERGYS - Charlotte, NC

June 2017 to July 2017

• Answered all in bound and out bound calls for NIKE.Com

• Collected and placed all orders acquisitions.

• Assisted with Product description for customer purchases Customer Care Agent

BATH & BODY WORKS - Charlotte, NC

November 2015 to January 2016

• Provided excellent customer care

• Team Trainer

• Supported and Developed Shop Floor Presence

Parking Attendant

EX PARKING - Charlotte, NC

August 2009 to December 2010

• Collected all monies for the specific parking garage assigned

• Executed all company policies to ensure customer compliance Education

OFFICE SYSTEMS TECHNOLOGY

Gaston College - Dallas, NC

December 1999

High school diploma or GED

Skills

• Customer Care

• Customer Service

• Call Center

• Customer Support

• Computer networking

• Typing

• Account Management

• Cash handling

• Outbound Sales

• Cold Calling

• Computer literacy

• Salesforce

• Telecommunication

• Databases

• Financial services

• Windows

• Basic math

• Sales

• Time management

• Banking

• Operating Systems

• Communication skills

• Upselling

• Computer skills

• Writing skills

• Microsoft Office

• Microsoft Word

Additional Information

Highly effective leader with a broad range of working with Business Executives, Departmental Leaders, including working with the general public. Skilled in effective communications including oral and written. Strong in adapting in all types of learning and challenging atmospheres. Very effective in analytical and technical thinking in developing new process within organizations

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