Hello

Jordan Sawtell

**** ********* **. **** ** Reston, Va. 20190

703-***-**** ady5qr@r.postjobfree.com

Skills

Network Administration, Server Management, Troubleshooting, Security Management, Backup and Recovery, Hardware/Software Configuration, Active Directory/User Management, Scripting and Automation, Monitoring/Performance Optimization, Patch Management, Documentation, AV Equipment Setup, Troubleshooting, Live Event Support, Cable Management, Software/Hardware Integration, Collaboration Tools, Equipment Maintenance, Problem-Solving, Networking Basics, Customer Service, Adaptability

Experience

July 2016 - March 2022

I.P.A. Independent Project Analysis, Ashburn, Va. - Associate system administrator

● Managed network infrastructure, configuring routers, switches, and firewalls for optimal performance.

● Oversaw server environment, installing, configuring, and maintaining both physical and virtual servers.

● Conducted regular troubleshooting to quickly resolve technical issues and minimize downtime.

● Implemented robust security measures, including firewalls, antivirus, and access controls, to protect sensitive data.

● Developed and executed backup and recovery strategies, ensuring data integrity and business continuity.

● Orchestrated hardware and software setups, optimizing system performance and user experience.

● Administered Active Directory, managing user accounts, permissions, and group policies efficiently.

● Utilized scripting and automation tools to streamline routine tasks, enhancing operational efficiency.

● Monitored system health, proactively addressing performance bottlenecks and capacity planning.

● Ensured timely application of security patches and updates while minimizing disruption.

● Maintained comprehensive documentation of configurations, procedures, and troubleshooting steps.

February 2012-December2013

FICO, Fairfax, Va. - Software Analyst

● Provided technical support for legacy Linux software, addressing user inquiries and troubleshooting issues.

● Supported users in navigating and utilizing a legacy dialer system, ensuring smooth operations.

● Diagnosed and resolved software-related problems, ensuring minimal disruption to workflow.

● Assisted users in configuring and optimizing the legacy Linux software for optimal performance.

● Collaborated with cross-functional teams to identify and implement improvements to the dialer system.

● Offered guidance and training to users on how to effectively interact with the legacy software and dialer.

● Documented and maintained detailed records of user interactions, solutions, and best practices.

● Conducted regular system checks and updates to maintain stability and security of the software.

● Acted as a liaison between end-users and development teams to communicate bugs and enhancement

requests.

● Adapted to evolving user needs and provided responsive support to maintain high user satisfaction.

June 2006 - March 2016

National Technology Rentals, Sterling, Va. - AV1/Lead Technician/Warehouse manager

Lead AV Tech:

● Led a team of AV technicians in planning, setting up, and managing audiovisual equipment for high-profile

events.

● Orchestrated seamless execution of AV setups for critical NASA budget meetings, ensuring top-tier presentation

quality.

● Coordinated with stakeholders to understand technical requirements, optimizing AV solutions to meet specific

needs.

● Provided technical leadership, troubleshooting complex AV issues, and ensuring smooth event operations.

● Managed equipment inventory, maintenance schedules, and training programs for the AV team.

Lead Tech for Computer Network with Network Printer Setups:

(for Nasa Budget meetings and international bank new hire orientation)

● Headed network infrastructure management, overseeing setup, maintenance, and optimization of computer

networks.

● Spearheaded network printer installations and configurations, enhancing user accessibility and productivity.

● Collaborated with IT teams to implement security protocols, ensuring data integrity and network reliability.

● Led troubleshooting efforts to promptly resolve network-related issues, minimizing downtime for users.

● Conducted regular network performance assessments and recommended improvements for optimal operations.

Warehouse Manager:

● Directed a warehouse team in packing and logistics for technology setups during traveling shows and events.

● Ensured precise packing of necessary equipment, minimizing setup time and maximizing efficiency.

● Developed a streamlined process for inventory management, tracking, and equipment maintenance.

● Coordinated with event organizers and technical teams to ensure timely and accurate equipment delivery.

● Implemented safety protocols and optimized space utilization to safeguard technology during transport.

Education

January 2008 - January 2009

ECPI, Manassas, Va. - Graphic Design

Completed accelerated graphic design courses, specializing in web design and HTML. Proficient in creating user-friendly websites with responsive layouts using HTML and CSS. Strong portfolio reflects skills in multimedia integration and interface design.

January 2011

COMPTIA, Sterling, Va. - A+/NET+ Certification

Completed intensive A+ and Network+ certification bootcamp. Proficient in hardware, software, and network essentials. Ready to apply skills in real-world IT environments.

Awards

Recipient of Perfect Attendance Award in college and at previous employment. Demonstrated commitment and reliability through consistent attendance.

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