Customer Service Data Entry

Nikandra Matthew

*********@*****.*** – 340-***-****

References upon request.

Customer Service Professional

Immensely skilled, talented and organized professional with 10 years of elite customer service and management skills. Delivers exceptional, efficient, and accurate processing of invoices, and payment scheduling. Committed to continuous learning and professional development. Capable of team motivation and aspire for success of the highest potential. Exemplary in interpersonal, multi-tasking, communication, and critical thinking skills with the ability to adapt to any environment or setting.

Work History

January 28, 2019 – Present: Environmental Health Specialist, P3S Corporation & CDC Foundation

Enforces health, safety, and environmental regulations including sanitation regulations, food handling regulations, and regulations controlling contaminants.

Analyzed food items in laboratory for contamination or visible spoilage.

Respond to food safety allegations. Ex. unclean facilities, inappropriate storage procedures, or ruined food products.

Conduct surprised or routine field inspection of restaurants, schools, factories, parks, food processing facilities, and other establishments that is relevant to safety and health requirements.

Collaborate with government agencies to solve health safety issues.

Assure safe, healthful working conditions.

Maintain inspection findings records to assist in detecting potential public health concerns such as food poising, health outbreaks, or corrective actions.

Evaluate sanitation samples for contamination by bacteria or other hazardous chemicals.

Outline reports to document inspection findings. July 2021 - Present: Leasing Agent, Davis Private Properties

Assists property owners with leasing rental units to potential tenants.

Marketing properties.

Concluding leasing documents and packages for move-in and organizing move-outs.

Evaluating probable tenants to be qualify.

Acting representative for property owner.

Collect application fees and deposits.

Effectively keeping accurate records of all financial transactions.

Manage phone calls, emails, and in person inquiries.

Achieve an 90% close rate for apartment leasing generating $40K – $65K in yearly revenue, conduct consultative sales techniques, and negotiate leasing terms and contracts. Nikandra Matthew

*********@*****.*** – 340-***-****

References upon request.

June 25, 2016 – January 27, 2019: Assistant Manager, Chelsea Drugstore

Draft schedule, fill in short staff as needed.

Rectify customer complaints and needs.

Trained and hired new employees.

Calculate details of transactions, including funds available and total account balances.

Monthly bookkeeping reports for upkeep of vendor invoices.

Balanced batch summary reports for verification and approval.

Audited invoices processing for compliance, reducing overpayments.

Ensure vendors are meeting obligations.

Reconcile and distribute payments to multiple vendors and draft daily general operating reports.

Maintained 100% accuracy in calculating discounts, interest, and mark ups.

Balance end of day cash and deposit.

Managed accounts transactions for various clients and vendors.

Reviewed inventory, deliveries, and ordering

Delegate appropriate tasks and projects to employees. March 31, 2014 – October 26, 2016: Customer Service/Sales Consultant, Little Switzerland

Recommend and select products for customers based on their needs.

Describe products and explain their benefits and use.

Maintain a working knowledge of the company’s various products.

Brand ambassador of “John Hardy”.

Consistently exceed sales quotas.

Arrange special orders for customers.

Negotiate prices, terms of sales and service agreement to close transactions. Education

June 2012 High School Diploma, Ivanna Eudora Kean High School Nikandra Matthew

*********@*****.*** – 340-***-****

References upon request.

Core Skills

Critical thinking

Multitasking

Social Skills

Budget Control

Customer focused

Sales Cost/Profits

management

Honest

Innovative

Active listening

Communication

Data Entry

Detailed Oriented

Emotional

Intelligence

Creative

Collaborative

Adaptability

Committed to

quality

Data Consolidation

Customer Service

Draft professional

correspondence

Agile

Responsible

Certifications

Food Safety Training

Temporary Food Service Establishments & Food Safety During Disasters Training

Early Childhood Education, Daycare, and School Assessments Training

Environmental Health Training in Emergency Response, Communications, and Team Building Training

NEHA Mentorship

FEMA IS-00700.B Introduction to the National Incident Management System

FEMA IS-00200.c Basic Incident Command System for Initial Response

FEMA IS-00800.c National Response Framework, and Introduction

FD170 Basic Inspection and Investigation by (AFDO)

FD112 Food Code

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