Paul E. Dowler

*** * ****** ***** **************, IN 47933• 217-***-**** • ady5pg@r.postjobfree.com

Quality Director / Manager

Talented professional offering wealth of experience in quality assurance and management within diverse facility environments, strengthened by impressive process engineering and relationship building skills

Track record for designing / maintaining range of quality assurance processes for multiple facility locations simultaneously. Ability to educate and mentor production and engineering staff to embrace process control and problem resolution over simple inspection. Well versed in guiding quality and environmental management systems to conform with internationally recognized standards.

Adept at optimizing product launches through management of quality functions. Strong problem solving skills with focus on identifying root causes and corrective actions. Background well suited to range of production environments, including automotive, fabrication / assembly, and aviation / aerospace. Credentialed with Master of Science in Business Management and certified as Manager of Quality / Organizational Excellence.

Quality Assurance / Control Expertise

Multi-site Quality Management

Staff Training / Coaching / Mentoring

Lean Initiatives / Process Audits

Performance Indicators / Metrics

Problem Solving / Troubleshooting

Customer Service / Support

Key Stakeholder Relations

AS9100 / ISO 13485 / FDA 21 CFR 820

ISO 9001 / ISO 14000

Product Production / Launches

CAREER HIGHLIGHTS

Watchfire Signs, Danville, IL 6/2018 to Present

OEM Manufacturer of Digital Advertising Displays (Digital Billboards, On-Premise Signs and Indoor Scoreboards)

Quality Systems Manager

Lead the overall organization in quality and continuous improvement initiatives, costs, efficiency, customer satisfaction and overall team morale.

Develop and implement companywide defective data system that encompasses all aspects of customer satisfaction, then using Power BI to analyze raw data, present it in an intranet-based system for all employees to review, modify searches, and charting specific to their departments.

Develop a process that validates incoming material of a major component that has demonstrated saving above $4 million in documented field failures. This system has allowed Watchfire to modify their premium brand to use less expensive components and achieve the same level of customer satisfaction, saving over $11 million.

Developed a system that weekly audits 14 billion LEDs in the field every week to determine the health of each incoming PO received and how it is surviving in the field, then using Power BI to analyze raw data, present it in intranet system for all employees to review and modify searches and charting specific to their departments.

Create an environmental lab that can perform tests that approve incoming material, validate in process changes, design changes, and supplier changes.

CONELEC ELECTRONIC MANUFACTURING, Deland FL • 2/2017 – 6/2018

Contract Manufacturer of Electronic Assemblies

Director of Quality Assurance

Manage all aspects of the AS9100, ISO 13485 and ISO 9001 quality systems, including the creation of all quality system documentation. Created a quality system incorporating all applicable requirements including passing the certification audit the latest revision to both AS9100 and ISO 13485

Developed and implemented key customer facing quality metrics.

Develop relationships with key customer quality contacts.

Communicating commitment to excellence in service

Reducing preconceived impressions of deficiencies by cultivating a do-it-right the 1st time mentality

Demonstrating a sense of urgency reacting to customer’s immediate situations

Developed and implemented a robust production inspection process. We have eliminated significant bottlenecks using visual management techniques to visually manage processes. This was completed by empowering inspectors to prioritize work allowing them to help other areas to meet production needs.

overtime reduced from 15% to less than 1% in 3 months

temporarily repurposed inspectors to other departments reducing overtime in those departments

Implemented and improved an effective material disposition process.

Reduced nonconforming product waiting on disposition 30% in 3 months

Increased the sense of urgency to react to supplier related failures immediately

Required suppliers to implement and document corrective actions

KIMBALL ELECTRONICS, Jasper, IN • 12/2014- 2/2017

Contract Manufacturer of Electronic Assemblies

Supplier Quality Engineering Manager

Manage the Supplier Quality Engineering Group, Technical Service Group, Receiving Inspection and Calibration.

Restructured the Reliability Laboratory, Failure Analysis Laboratory, Calibration Laboratory and Production Line

Implemented Lean Manufacturing principles into the Technical Service Group to level load all technical job functions to facilitate more productive output without adding additional personnel.

Managed reliability testing, failure analysis of return product, and the calibration and ESD systems for entire facility

Team member with Kimball Purchasing streamlining the receipt and inspection of incoming product incorporating inspection reduction and additional dock to stock systemic improvements.

Initial problem solving event saved over $50,000 by repurposing personnel based inspection reduction and receiving efficiency improvements

An active team member assisting in the creation, implementation, reviewing, and approval of quality system documentation in a complex system incorporating AS9100, TS 16949, ISO 13485 ISO 9001 and ISO 14000

Requested by corporate leadership to assist sister facility by teaching and mentoring Quality Engineers and Manufacturing Engineers at the sister facility in Root Cause and Corrective Actions as part of ISO 13485. Participate on the Global Supplier Quality Counsel whose purpose is to develop strategies and policies for all facilities within Kimball Electronics. Develop and Implement Supplier Assessment Tools for all 8 multinational facilities. Team Member on a joint effort with Purchasing, Program Management and Quality to strategically develop suppliers needed for future business rather than current business. Concentrating on true root cause and complete corrective action.

Train in the review of suppliers PPAP’s and First Article Inspections.

Reduced inventory of nonconforming material located in the MRB area by 50%. Participate and lead various internal Lean Manufacturing and 6 Sigma events both internal to Kimball and at suppliers to better develop the supply base.

TUBE FAB / ROMAN ENGINEERING, Afton, MI • 9/2012-10/2014

Company that provides manufacturing services, including tube cutting, end forming, bending, and assembly.

Director of Quality Assurance

Led the quality assurance departmental operations for two manufacturing facilities, including the development and oversight of quality staff and external suppliers.

Managed the advanced product quality planning (APQP) functions for department; held accountable for implementation / maintenance of TS 16949, ISO 14000, and ISO 9001.

• Spearheaded transformation of floor-level quality staff from inspectors to proactive problem solvers, strengthening systemic control of product operations.

•Improved external process performance metrics (PPM) by 71% within one year through direct, sustained customer interface. Developed cost of quality metrics that realized 34% improvement within one year.

• Orchestrated highly effectively quality assurance operations and controls for nine major production launches simultaneously.

•Strengthened efforts to reduce loss / waste in production operations by designing / introducing scrap reduction plan that documented 37% improvement within one year.

Paul E. Dowler • Page 2 • ady5pg@r.postjobfree.com (continued)

CARLISLE TRANSPORTATION PRODUCTS, Clinton, TN • 7/2010-9/2012

Leading producer globally of original equipment and aftermarket industrial belts, specialty tires, and wheels.

Quality Assurance Manager / Manager of Process Engineering

Optimized product quality by transforming inspection culture to focus on process control and problem solving, implementing layered process audits into value stream. Developed plant-wide measurements and created production part approval process (PPAP) documentation, including process flow diagrams, failure mode and effects analysis (FMEA), and control plans. Served as management representative for ISO 9001 quality system and chaired monthly quality meeting for entire 11-facility division.

• Enhanced quality / lean knowledge and capabilities among production staff through mentoring and support, as well as teaching problem solving skills to cross-functional teams.

•Introduced procedure and process modifications to better embrace lean manufacturing principles and directed implementation / improvement of new manufacturing cells.

•Earned additional process engineering management responsibilities within 15 months of tenure with company; served as Acting Plant Manager on multiple occasions for extended time periods.

BAE SYSTEMS, Fort Wayne, IN • 10/2008-7/2010

British multinational defense, security, and aerospace company with operations worldwide.

Quality Assurance Manager

Guided all quality assurance operations for facility, supervising nine quality assurance engineers and quality system engineers, as well as 14 quality sourcing engineer indirect reports. Served as member of Corporate Quality Council, accountable for developing overall quality strategies and implementation of best practices. Maintained quality management systems to ISO 9001 and AS9100 standards.

•Led, mentored, and facilitated work of continuous improvement teams and created / executed lean initiatives throughout all production phases and non-manufacturing processes. Developed / implemented metrics throughout facility and facilitated monthly scorecard metric meetings for various departments.

•Spearheaded development and maintenance of quality management system for Guaymas, Mexico facility.

GROUP DEKKO, Garrett, IN • 10/2005-10/2008

Manufacturer of broad variety of products for office furniture, appliances, and architectural lighting industries, as well as transportation and industrial sectors.

Corporate Director of Quality Assurance

Charged with directing all process quality operations for 12 manufacturing facilities, including one facility in Mexico; created and managed quality management systems in conformance with ISO 9001:2000, TS16949, and ISO 13485 standards, as well as environmental management system adhering to ISO 14000:2004 standards. Facilitated in the creation, implementation, and leadership of kaizen teams.

Trained and mentored subordinates in quality assurance principles and practices, as well as facilitating transfer of knowledge to other staff. Reviewed / approved all formal corrective actions with focus on identifying and eliminating root causes. Traveled extensively in Asia for supplier development and product launches.

•Provided extensive customer interface in pursuit of total satisfaction and problem solution; championed development, execution, and management of total quality function for Whirlpool product launch.

•Strengthened development and manufacture of new products by implementing APQP procedures.

Career Note: Excelled in several earlier positions, including Director of Quality Assurance for Manco Products Inc. and Quality Engineer for Wabash Magnetics and ITT – Aerospace and Communication Division.

EDUCATION / CERTIFICATION

Master of Science in Business Management, Indiana Wesleyan University, Marion, IN

Bachelor of Science in Business Administration, Indiana Wesleyan University, Marion, IN

Associate of Applied Science in Electronics, DeVry Institute of Technology, Columbus, OH

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