Customer Service Food Safety

DIANE L ANDERSON

*** **** ****** ** (C) 903-***-**** *********@*****.***

Professional Summary

Highly proactive managing skills, with 40+ years of experience in the restaurant and hospitality industries. Background includes management in FOH operations. Food service professional with both FOH and BOH operations. Demonstrats team leader, with excellent staff management skills. Flexible, results-oriented Manager offering focused leadership and knowledge to drive profitability. Exceptional communication skills. Dedicated, hardworking management professional with extensive daily planning and operations experience. Skilled in staff training and development. Profiecent in learning new skills, with an adaptable mind.

Skills

Strong attention to safe food handling procedures

Effective planner in the service industry

Conflict resolution techniques

Inventory control and record keeping

Staff scheduling

Day to Day operation requirements

Proven cost-control experiance

Trained in performance and wage reviews

Business operations experiance

Experience

I have been in the Customer Service industry since 1974, and have many levels of development in this industry. I would like to take my experience into a new level of production. I am an inovator in developing new skill sets for not only my self, but the team that I work with. I have taken the last 5 years in horticulture and the relation of farm to table production. I am a reinventor of attitudes, developing ways to spark work ethics and inspire teams to full production.

Farming Specialist Paris Natural Farms

May 2017 to present

Production of farm to table vegatables for distrubution

Contributes in day to day production and distribution to restrauarnts

Keeping all health department regulations encumpassed in day to day operations.

Manager/Bartender/Banquet Bartender/Server Michael V’s Restaurant

March 2014 - May 2017

Maintained updated knowledge of local competition and restaurant industry trends.

Actively involved in cost control, sanitation, recruitment, private dining and catering.

Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service

Supervisor Level 2 Hard Rock Hotel and Casino May 2017 - August 2018

Achieved a new training aspect by implementing FOH HD review and new service duties.

Updated and completed all employee files

Continued worksheet and designed new Worksheets for Labor control.

Correctly calculated inventory and ordered appropriate supplies.

Bartender Lead Norwegian Cruise Lines

February 2016 - March 2017

Created new drinks for guests

Kept the Venue clean for HSPC inspections

Ensured liquor was secured at the end of shifts.

Processed orders on a computerized Point of Sale system.

Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.

Verified that guests at the bar were of legal age.

Education:

BS Hotel & Restaurant Management - The Art Institute of Pittsburgh - Online Division - Pittsburgh, PA 2018

Contacts upon request

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