Toni Vargas

Customer Service Representative

Rochester, NY 14626

ady5p5@r.postjobfree.com

+1-585-***-****

Currently, I am self employed Public Ride Share Driver. I enjoy helping and working with people. My prior position for the last 5 years was a dealership BDC Agent. I have extensive customer service experience and I am willing to learn any new systems that are needed to be efficient in the Data Entry position you are hiring for.

Authorized to work in the US for any employer

Work Experience

Licensed Life Insurance Agent

Primerica - Rochester, NY

January 2023 to Present

I am in the process of obtaining my licenses to become a Financial Advisor with Primerica. I have obtained my Life Insurance License and I am able to sell Life Insurance. The goal is to empower clients to make informed financial choices through education and then match them with the right financial solutions. Driver/Contractor

Self Employed - Rochester, NY

November 2022 to Present

Currently driving for public ride share for a fare. I enjoy the flexible while exploring other business ventures.

Business Development Representative/Service Consultant Bob Johnson Auto Group - Rochester, NY

December 2016 to May 2023

I provided customer service to customers online and via phone assisting them with their car buying experience. My main goal was to set sales appointments for the dealerships and document all calls. I answered inbound and made outbound calls following up with customers and answering their questions about vehicle descriptions and availability. My job consisted of entering customers information into the CRM, emailing the customers and sales team members, texting and speaking to customers over the phone in effort to find them a vehicle.

Licensed insurance Agent

Nationwide Mutual Insurance Company - Rochester, NY January 2016 to December 2016

I serviced customers with their Auto, Home and Business insurance needs. Also offered other policies to help protect their possessions and properties. I received incoming calls and made outgoing calls to attempt to gain new customers. I also performed regular office duties that include but were not limited to filing faxing, uploading and organizing the office. Service Consultant

Mazda of West Ridge - Rochester, NY

October 2008 to May 2015

*Ability to create service maintenance, repair & body repair estimates using my parts experience & with the use of Labor time guides such as All Data, Chilton's Manuals, Mitchell & Crash Book.

*Possess excellent direct to customer communication skills. Able to handle multiple tasks at once while exceeding customer & company standards.

*Communicate with customers on the status of their vehicle being serviced.

* Schedule service appointments online & over the phone.

*Consistently maintain a high SCI score.

*Work with insurance companies & adjusters regarding customers damaged or failed vehicles.

* Other duties performed include; cashiering, parts counter & warranty processing. Service Consultant

Meineke Car care - Rochester, NY

March 2008 to January 2009

*Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

*Payroll, scheduling and regular office duties filing, faxing emailing.

* Create service maintenance & repair work orders & estimates. Sell estimates to customer's.

*Maintain and keep a clean, organized work area while making sure the shop supplies were stocked on a daily basis.

Automotive Parts Shift Manager

Advance Auto Parts - Rochester, NY

May 2005 to August 2008

Performed assigned store duties which include but no limited to; customer service, stocking, cleaning, sales, cashiering, truck loading & unloading. Looked up vehicle parts using parts

catalogs & computer catalog.

• Operated the store in a manner that ensured successful operations in (4) key result areas; sales, gross mark up, expenses & profits.

• Responsible for training & developing employees for the stores needs & company growth.

• Delegated, directed & assisted employees on job duties.

• Applied basic managerial and leadership skills while assisting management staff on the proper day to day operations.

Department Manager

Walmart - Rochester, NY

September 1998 to April 2003

• I developed many good work ethics while employed with Walmart. I worked as a cashier and sales floor associate. I worked my way up to Department manager and ran a few different departments during the time I worked there. I managed the men’s, infants, boys, girls and automotive departments. While performing the position of a Dept. Mgr it was my responsibility to help control inventory by ordering and keeping accurate inventory counts on the merchandise. I assisted and trained team members on the retail process and kept clean and organized departments. Education

Some College

Skills

• Vehicle Maintenance

• Customer Service

• Call Center

• Inventory control

Certifications and Licenses

Driver's License

Assessments

Customer focus & orientation — Proficient

December 2021

Responding to customer situations with sensitivity Full results: Proficient

Scheduling — Proficient

May 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Verbal communication — Proficient

May 2022

Speaking clearly, correctly, and concisely

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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