Customer Service Representative
Resume:
Twanda Bannister-Hinnant
Washington, DC, *****, US
***************@*****.***
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service- oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Work Experience
Security Guard
Metropolitan Officer - Washington, DC
March 2022 to Present
· Secured premises and personnel by patrolling property and monitoring surveillance equipment.
· Responded quickly to emergency situations to assess and deflect issues.
· Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
· Patrolled and monitored premises in company vehicle, on bicycle, and by foot. Flagger
Fort Myers - Washington, DC
March 2022 to Present
· Controlled flow of automotive traffic under direction of project supervisor.
· Patiently directed motorists towards detours and alternate routes.
· Familiar with use of hand signaling procedures.
· Professionally communicated with motorists stuck in stopped traffic. Construction Flagger
Power Comm Construction, Inc - Washington, DC
April 2011 to January 2013
· Patiently directed motorists towards detours and alternate routes.
· Actively alerted construction crew about vehicles failing to obey signals, preventing accident and injury.
· Provided essential instructions to foremen, crew chiefs and other flaggers.
· Accustomed to nighttime flagging in high traffic areas. Cashier
CVS - Washington, DC
January 2011 to April 2011
· Welcomed customers and helped determine their needs.
· Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
· Answered questions about store policies and addressed customer concerns.
· Addressed customer needs and made product recommendations to increase sales. Laundry Attendant
Gaylord Convention Resort - Washington, DC
March 2008 to May 2009
· Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
· Operated traditional and computer-operated washers and dryers while observing all safety protocols.
· Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
· Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
Utility Operator
Hilton Hotels Corporation - Washington, DC
April 2006 to December 2007
· Responded to calls during utility emergencies to protect integrity of machinery and conserve resources.
· Operated and monitored both high and low-pressure boilers and systems, pipes and gauges.
· Installed piping and duct systems throughout intricate buildings with numerous rooms requiring different services according to industry standards and best practices.
· Documented system performance details, parts orders and service logs thoroughly and filed with appropriate record retention protocol.
Deli Clerk
Giant Food Stores - Washington, DC
May 2006 to August 2006
· Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
· Made food according to standard recipes with requested changes for customer satisfaction.
· Maintained clean, trash-free workspaces to maximize productivity and safety.
· Learned other teammates' work tasks to train as backup. Food Preparer
Martha's Table - Washington, DC
May 1997 to June 1998
· Measured, mixed, and cooked ingredients following directions and nutritional restrictions.
· Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
· Guaranteed customer satisfaction by quickly delivering orders.
· Followed food preparation and storage guidelines established by Health Department.
Education
GED
Armstrong Adult Education Center - Washington, DC, US 1994
Skills
• Senior Leadership Support
• Verbal and Written Communication
• Analyzing Rail Track List
• Safety Regulations
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