Twanda Bannister-Hinnant

Washington, DC, *****, US

ady5p1@r.postjobfree.com

301-***-****

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service- oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Work Experience

Security Guard

Metropolitan Officer - Washington, DC

March 2022 to Present

· Secured premises and personnel by patrolling property and monitoring surveillance equipment.

· Responded quickly to emergency situations to assess and deflect issues.

· Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.

· Patrolled and monitored premises in company vehicle, on bicycle, and by foot. Flagger

Fort Myers - Washington, DC

March 2022 to Present

· Controlled flow of automotive traffic under direction of project supervisor.

· Patiently directed motorists towards detours and alternate routes.

· Familiar with use of hand signaling procedures.

· Professionally communicated with motorists stuck in stopped traffic. Construction Flagger

Power Comm Construction, Inc - Washington, DC

April 2011 to January 2013

· Patiently directed motorists towards detours and alternate routes.

· Actively alerted construction crew about vehicles failing to obey signals, preventing accident and injury.

· Provided essential instructions to foremen, crew chiefs and other flaggers.

· Accustomed to nighttime flagging in high traffic areas. Cashier

CVS - Washington, DC

January 2011 to April 2011

· Welcomed customers and helped determine their needs.

· Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

· Answered questions about store policies and addressed customer concerns.

· Addressed customer needs and made product recommendations to increase sales. Laundry Attendant

Gaylord Convention Resort - Washington, DC

March 2008 to May 2009

· Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.

· Operated traditional and computer-operated washers and dryers while observing all safety protocols.

· Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.

· Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.

Utility Operator

Hilton Hotels Corporation - Washington, DC

April 2006 to December 2007

· Responded to calls during utility emergencies to protect integrity of machinery and conserve resources.

· Operated and monitored both high and low-pressure boilers and systems, pipes and gauges.

· Installed piping and duct systems throughout intricate buildings with numerous rooms requiring different services according to industry standards and best practices.

· Documented system performance details, parts orders and service logs thoroughly and filed with appropriate record retention protocol.

Deli Clerk

Giant Food Stores - Washington, DC

May 2006 to August 2006

· Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.

· Made food according to standard recipes with requested changes for customer satisfaction.

· Maintained clean, trash-free workspaces to maximize productivity and safety.

· Learned other teammates' work tasks to train as backup. Food Preparer

Martha's Table - Washington, DC

May 1997 to June 1998

· Measured, mixed, and cooked ingredients following directions and nutritional restrictions.

· Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.

· Guaranteed customer satisfaction by quickly delivering orders.

· Followed food preparation and storage guidelines established by Health Department.

Education

GED

Armstrong Adult Education Center - Washington, DC, US 1994

Skills

• Senior Leadership Support

• Verbal and Written Communication

• Analyzing Rail Track List

• Safety Regulations

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