Customer Service Information Technology
Resume:
LISA GAIL BURNETTE
Hampton, VA **666
ady5nf@r.postjobfree.com
OBJECTIVE
I’m an enthusiastic, motivated and reliable professional seeking an opportunity to showcase my abilitiesand skills. Currently work as a contract on-demand medical mobile courier since January 2023.
Summary of Qualifications
●Seven years active duty experience in the US Army as an Information Technology Specialist and System Analyst.
●Excellent customer and network administration services such as passwords, electronic mail accounts, security and troubleshooting
●Assist staff members on all matters concerning human resource support for all assigned and attached personnel.
●Experienced in a fast-paced environment, with readiness for constant change.
●Identify computer-user problems and coordinating to resolve them.
●Install, configure and monitor local and wide-area networks, hardware and software.
●Compile, enter and process information.
●Construct, edit and test computer system programs.
Professional Experience
US Army
November 2003 – August 2010
Human Resource Specialist Nov 2006 – Nov 2010
●Non-Commissioned Officer in charge of the Orderly Room supervising and assigning work orally, preparing awards, managing accountability reports, managed personnel records, computer update and retrieval procedures and correspondence forms.
●Prepared, updated, and coordinated requests for evaluations, to include responding to evaluation inquiries.
●Prepared and processed recommendations for awards and decorations and arranges for awards ceremony.
●Prepared and monitored requests for identification cards and tags, leaves and passes and line of duty determination.
Information Technology Specialist and Analyst Nov 2003 – Nov 2006
Provided technical support to Head Quarters 35th Signal Brigade's customers throughout the Fort Bragg Army Installation, installing desktop/laptop computers, printers, monitors, scanners, and associated peripheral equipment. Installed application software, configured systems for client/server operation, performed operating system upgrade and updates. Performed troubleshooting, diagnosis, and repairing of small computer equipment and peripherals. Coordinated with project officers and end-users to ensure timely equipment installations.
Key Achievements
●Assisted in numerous critical network updates and Brigade ORA inspections resulting in the 35th Signal Brigade, XVIII Airborne Corps receiving commendable ratings in all inspections.
●Instrumental in assisting with the installation and configuration of multiple CISCO Call Manager packages on three separate networks securing the success of the 35th Signal Brigade in support of XVIII Airborne Corps' mission Operation.
●Representative of HHC 35th Signal Brigade's Soldier Family Readiness Group (SFRG) assisting service members and their families with information and opportunities in coping with family separation and services provided for family members during the service members absence.
●Ensured continued network connectivity and information system security in accordance IAVA standards for the entire Brigade.
Sprint PCS Sept 2000 – Sept 2001
120 Otis St
Newport News, VA
●Responsible for customer related issues in retail center with the ability to resolve issues.
●Sold Sprint Long Distance with a monthly goal.
●Maintained control of cash drawer, balancing and reconciliation, process payments for service, equipment and accessory purchases.
Aqua Cool Bottled Water Co Apr 1997 – Mar 2000
709B Middle Ground Blvd
Ste 112
Newport News, VA
●Set up demonstration of bottled water cooler, water and accessories.
●Processed and closed new customer's contracts, collection and delinquent accounts for removal.
●Resolved customer related issues, and prepared monthly reports of all open and closed accounts.
Education
Ferguson High School Diploma (1986)
General Studies
Thomas Nelson Community College 2011-2013
Medical Administration Support Technology
Specialized Training & Certificates
●Information Systems Operator-Analyst Certification, Aug 2004
●DMS/TMS Systems Administrator Certification, Oct 2004
●Joint Network Management System Network Planning (JNMS) Certification, May 2006
●Joint Network Management System Administration (JNMS) Certification, June 2006
●Secte'ra KG-235 System Administrator Course Certification, Aug 2006
●Computer Users Security Course, Jan 2006
●Vulnerability Assessment Technician Certification, May 2005
●Armorer Course Certification, Oct 2008
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