Lisa E. Champagne ady5n0@r.postjobfree.com

203-***-****

*** ******** ** *** **

Career Objective-To secure a position with established organization that will enable me to use strong organizational problem solving and sales ability.

Work Experience

American Customer Care

11/2021-11/2022

Job Description-inbound and outbound calls order taking payments claims update customer information or account make outbound calls to current customers upsell

AARP-Customer Service Rep 11/2020-5/2021 WFH

Job Description-Inbound calls with new callers and current members to renew their membership or join with AARP . Processed payments with debit cards,checks or members could join or renew online .Verified members information data entry updates .

Capital One -Customer Service Agent- 7/2020-10/2020

Job Description- Inbound calls from customers with an account with capital one calling to update any information, check the balance dispute a transaction, verify credit amount available to use,also processed payments for customers and verified payments already received .

TurboTax- Customer Service Agent Tier 1/Tier 2- 1/2019 5/2020

Job Description- Inbound calls from customers who used turbo tax to file taxes for that year,answer any questions pertaining to filing if refund was sent verified information with customers before any questions in account were answered troubleshoot account with customers send recovery emails and links so customers is able to access account and view information.

Dunkin Donuts-Crew Member -8/2017-8/2019

Job Description- assemble,cash handling,stocking order taking expediting close out register janitorial duties

Lester Inc -1/2015-2/2016

Job Description- telemarketing,sales,customer service also ensure that all information is updated correctly and customers are satisfied with customer service and happy with sales renewed company subscriptions to magazines and also sales to have new companies join and receive our magazines.

C-Town Supermarket-8/2011-3/2014

Job Description- data entry,receiving calls following through with customers request balancing drawers after every shift

Education Details

High School Diploma

● 2010

● Wilbur Cross High School

Cna Certification

● Dec,18 2018

● Adult Ed of New Haven

Personal Details

● DOB : 12/19/1991

● Marital Status : Single

● Languages Known : English,Spanish ● Nationality : Dominican

Skills-Microsoft Word PowerPoint Excel Etc