TAMEKA S GOLDSTONE *** Corney st Goldsboro NC ****0 952-***-**** ady5mv@r.postjobfree.com EXECUTIVE SUMMARY: Accomplished professional with years of wide-ranging vocational experience seeking a position within your company. Results-driven proactive team player eagerly awaiting an opportunity to utilize my extensive knowledge to positively contribute to your organization. My prior vocational experiences provided opportunities for me to build a great rapport with consumers, stakeholders, and community partners. My goal is to utilize my exceptional leadership skills, and exceptional customer service skills to continue to meet the demands of customers. Natural born leader that can work harmoniously with people from diverse backgrounds and cultures.

AWARDS, SKILLS & ACCOLADES:

Microsoft Office 365: Word, Excel & Outlook. Successful in overall operations in a fast- paced multi-market environment. Computerization Techniques and Procedures (Laptop and Desktop Computers).

HIPAA (Health Insurance Portability and Accountability Act). Exceptional organizational, interpersonal skills & outstanding customer service orientation. Conversant with identifying and analyzing problems and finding solutions. Strong ability to work independently, as well as within teams. Leadership ability, strong motivational skills, and superior communication skills. EDUCATION & TRAINING:

Wayne Community College

Earned: Certified Nursing Assistant Certification. Earned: High School Diploma.

PROFESSIONAL EXPERIENCE:

Delta Dental Alpharetta, GA 2021-2023

Customer Service (Remote)

• Relocated to Atlanta, Georgia and continued to work for Delta Dental and provided information for subscribers such as questions pertaining to insurance, billing, claims or eligibility. Identified, reported, and documented system discrepancies. Met and maintained production standards, counts and inquiry response turnaround

• Obtained pertinent patient demographics and document this information in a patient database when required.

• Documented each customer encounter or resolution in the appropriate computer tracking system. Accurately completed online, hard copy forms and route to the appropriate department. Responded to basic telephone, electronic, written inquiries from dental or vision professionals, groups, subscribers and brokers or customers.

• Communicated basic eligibility, benefits and claims status and forward specific inquiries as directed for priority resolution.

Tameka S. Goldstone

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Walmart Goldsboro, NC 2016-2022

Customer Service Associate

• Greeted customers entering the store while providing excellent customer service.

• Activated phone and gift cards, recorded interactions, and transactions with customers.

• Created a customer database and kept record of inquiries, questions, comments, suggestions, and complaints from customers. Created a database for the distribution of customer activity report. Appropriated necessary steps to meet customer needs and effectively resolve service issues. Communicated effectively and positively with co-workers and upper management.

• Distributed tasks to team members that focuses on their strengths while giving them opportunities to strengthen their weaknesses. Served as mentor to new team members. Aflac Greenville, NC 2014-2016

Insurance Sales

• Utilized problem solving all customer inquiries via inbound calls, written and face to face communication. Sold policies and services to both individuals and companies. Troubleshot customer issues over the phone. Educated key stakeholders about claims and benefits information while exceeding a 95% departmental quality average. Utilized different systems to investigate issues associated with NC State Employees health insurance. Nova Goldsboro, NC 2012-2021

Habilitation Technician

• Ensured the safety of consumers & maintained consumer files and records.

• Followed consumers’ treatment plans and provided one-on-one contact with the consumer in while showing them different interventions that will ultimately lead to the individual’s development goal. Interacted & created activities that addressed the consumers’ social, emotional, and behavioral needs as determined by unique goals of each consumer.

• Observed and recorded information from treatment procedures.

• Instructed and reinforced target goals and outcomes according to consumer.

• Assist in the development of consumer treatment plan.

• Interacted & created activities that addressed the consumers’ social, emotional and behavioral needs as determined by unique goals of each consumer. Walmart Linden, NJ 2006-2012

Cashier

• Processed payments money in the form of cash, check, or credit card from customers in exchange for food or services. Maintained cashier station, restocking grocery bags, straightening candy and magazine isles.

• Organized and prioritized job-related tasks, improving team responsibilities, and effectively resolving problems within departments. in the checkout lane, refilling receipt tape dispensers in register.

• Returned merchandise to appropriate positions, accepted exchange, and returns of merchandise. Refunded money to customers, handled all requests made for money orders & ensured that balance of cash was always maintained.