Administrative Assistant Customer Service
Resume:
Danyell Harris
Atlanta, GA *****
***********@*****.***
Work Experience
CSR
eTeam Inc - Georgia
April 2021 to Present
Fraud Agent
E-TEAM - Atlanta, GA April 2021 to Present
• Conducting investigations into allegations of fraud, waste or abuse committed by clients against our company.
Reviewing and researching evidence/documents to analyze the overall fact pattern of claim and synthesize data into a professional report with recommendations Owner/Manager
Delcy’s 3 Restaurant and Catering - Pittsburgh, PA November 2018 to Present
Handled all Internal and External Correspondence (Telephone, Mail & Email) l Served as central point of contact for all outside vendors. Managing day to day operations throughout Work Office. CSR - Customer Service Representative
Manpower - Pittsburgh, PA
September 2020 to February 2021
• Assisted customers with a warm and professional attitude
• Processed customer transactions and Payments
• Interacted with customers through live chat
• Kept records of customer complaints
• Assisted customers with questions
• Managed customer accounts
• Monitored claims and physician-related services
• Assisted with technical support duties
• Performed data entry for customer information
• Handled emails, inbound calls, and outbound calls Medical Receptionist/ Floater
Allegheny Health Network - Pittsburgh, PA
February 2016 to March 2018
• Verify eligibility for insurance purposes
• Performing outbound calls to provider offices
• Obtain necessary information for prospective and current members
• Scheduled all appointment for potential and current patients Enrollment Coordinator
Staffmark - Pittsburgh, PA
August 2014 to February 2016
Mail management
● Prioritizing and condensing large amounts of data
● Verify eligibility for insurance purposes
● Performing outbound calls to provider offices
● Obtain necessary information for prospective and current members Administrative Assistant
Retina Vitreous Consultants - Pittsburgh, PA
September 2011 to October 2014
Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
● Handled all Receptionist Duties:
o Greeting Visitors
o In-person Request for Information
o Handled all internal and External Correspondence ( Telephone, Mail & Email) Administrative Assistant/Receptionist
Abraxas Family and Youth Services
July 2005 to March 2011
Handled all Travel Logistics for Upper Management
● Drafted meeting agendas, supplied advance materials and executed follow-up for meetings /team conferences.
● Served as central point of contact for all outside vendors.
● Managed the day-to-day calendar for the company's senior director
● Handled all Receptionist Duties:
Greeting Visitors
Abraxas Youth & Family Services - Pittsburgh, PA
June 1996 to March 2000
o Handled all Internal and External Correspondence (Telephone, Mail & Email) Receptionist
Physicians Billing Solutions
June 1996 to March 2000
● Managing day to day operations throughout Work Office.
● Scheduled all appointment for potential and current patients Education
Business Administration
Strayer University - Morrow, GA, US
January 2014 to Present
Medical Receptionist
Western School of Health and Business Careers - Pittsburgh, PA, US May 1995 to June 1996
Skills
• Microsoft Office proficiency
• Microsoft Office
• Anatomy Knowledge
• Insurance Verification
• Medical Scheduling (10+ years)
• MEDICAL TERMINOLOGY (10+ years)
• Restaurant Management
• Billing and Coding
• Customer service
• Medical Office Experience (10+ years)
• MS OFFICE (10+ years)
• CODING (2 years)
• Medical Records
• Hospital Experience
• Medical Billing
• EMR Systems
• MICROSOFT OFFICE (10+ years)
• Patient Care
• Restaurant Management (2 years)
• Insurance Eligibility Verifications
• Medical Terminology
• Patient Charting
• Medical Receptionist
• Medical Terminology
• English (10+ years)
• Excel
• BILLING (6 years)
• Medical Receptionist
• Medical Terminology
Certifications and Licenses
Driver's License
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