Data Entry Customer Service

MaryAnn Jacques

Ocala, FL

Authorized to work in the US for any employer

Work Experience

Administrative Assistant

Homes To Ranches Realty - Ocala, FL

March 2022 to Present

• Keep brokers informed of and oversee schedules, meetings, and travel arrangements

• Accompany brokers to provide support at on-site appointments and events

• Support the real estate office as needed with other assistant duties

• Greet visitors and answer phone calls, emails, and other requests in a friendly, professional manner and notify broker of necessary details

• Assist brokers with office social media posts and reels

• Maintain and implement filing systems

• Maintain all office purchasing/supplies

• Process outgoing mail and distribute incoming mail

• Prepare communications such as memos, emails, and other correspondence

• Learn industry-specific software and online applications

• Responsibly maintain private information

• Meet deadlines

Customer Service Representative

MAINTENANCE SUPPLY HEADQUARTERS(LOWE'S) - Northborough, MA August 2019 to Present

• Answer incoming calls from customers, input orders and quotes

• Managed customer accounts

• Greeted customers

• Conducted customer service surveys

• Resolved customer issues

• Worked in the inbound call center

• Collected and documented orders

• Responded to inquiries and issues

Administrative Assistant

Steris temp through Manpower - Northborough, MA

December 2016 to Present

* Welcome visitors by greeting them in person or on the phone in a friendly and professional manner

* Maintain security by monitoring visitor logbook, issuing and controlling visitor badges and controlling entry to facility from main entrance, maintain visitor's agreement form

* Direct visitors to appropriate internal staff

* Process Billing & Accounts Payable

* Input training forms into medisoft for QA department

* Maintain conference room schedule

* Order & set up company lunches

* Submit timecards hours to Payroll & Create weekly timecards

* Ensure that mail received by the facility is properly distributed and that outgoing mail is properly handled.

* Maintaining a safe and clean working environment by performing routine area housekeeping and reporting any unsafe conditions to facility management.

* Protects company confidential information by properly storing, retrieving and disseminating such information only to those authorized.

* Supports other office personnel by performing requested tasks. Other duties within the support role may include preparation, processing files and Certificates of Processing; reproducing and forward of Customer files and documentation, closure of process records, filing and archiving. Real Estate Agent

Innovative Real Estate Solutions - Hubbardston, MA September 2008 to Present

* Coordinate appointments to show homes to prospective buyers.

* Arrange meetings between buyers and sellers when details of transactions need to be negotiated

* Interview clients to determine what kinds of properties they are seeking

* Contact property owners and advertise services to solicit property sales listings

* Generate lists of properties that are compatible with buyers' needs and financial resources

* Promote sales of properties through advertisements, open houses and participation in multiple listing services

* Coordinate services on properties with third party contractors on listed properties

* Advise clients on market conditions, prices, mortgages, legal requirements and related matters

* Create confidential files for all buyers and sellers

* Generate documents for sales and rentals

* Photograph properties and upload to multiple listing service, create fliers for open house, advertisement, showings

* Data entry of invoices, Customer Service

* Computer knowledge

Leasing Agent

Crossing at Reedy Creek Friedlam Partners - Charlotte, NC May 2021 to September 2021

• Answered incoming calls and emails

• Processed applications for open apartments

• Ran credit and background checks on all prospects for rentals

• Created and submitted work orders for maintenance department

• Updated all marketing for open apartments availability

• Showed prospects around complex and answered any questions they had

• Created lease documents and insured all parties signed and money received

• Updated leases when terms expired

• Recorded all rents received into system and updated records Data Entry Clerk II

High Risk Processing - Westborough, MA

July 2014 to September 2016

* Process CEDE & Co Daily, review day before work and email appropriate clients

* Process Date of Last Contact, updated Shareholders accounts

* Run PRU Rebalance Report monthly and update/process Shareholders accounts

* Process Tender during open tender period, make calls to Shareholders to go over request

* Update Shareholder Tefra withholding

* Process Unresponsive Payee Notices, review accounts, submit stop/replace on Shareholder checks

* Process Voya Closed End Funds during open period, Log information onto spreadsheet and update Shareholder accounts

* Process Shareholder Require Minimum Distributions, review accounts, set up RMDs, process 1 time redemption checks

* Run Daily reports and update Shareholder accounts Data Entry Clerk

Dana Company

November 2013 to March 2014

* Answer multi phone and direct calls to appropriate staff

* Data entry of orders into Accuterm 2000 for Dispatchers

* Created re-occurring loads and update when needed

* Created invoices for all scales orders for the year and billed customer

* Daily management of driver's mileage records and data entry in Maintenance Guide

* Data entry of driver's daily logs and VCR into an Excel spreadsheet Real Estate Agent

Guardian Select - Worcester, MA

July 2007 to September 2008

* Coordinate appointments to show homes to prospective buyers.

* Arrange meetings between buyers and sellers when details of transactions need to be negotiated

* Interview clients to determine what kinds of properties they are seeking

* Contact property owners and advertise services to solicit property sales listings

* Generate lists of properties that are compatible with buyers' needs and financial resources

* Promote sales of properties through advertisements, open houses and participation in multiple listing services

* Customer Service

Marketing & Data Entry Clerk

Digital Federal Credit Union

August 2006 to November 2007

* Process checks, transfers and posted payments to customer's account

* Waived late fees

* Correct payments posted to wrong accounts

* Created listing sheets for DCU Real Estate Office

* Uploaded pictures to MLS

* Answer phone and transferred to Agents

Education

Diploma

Worcester Vocational Technical High School

1985

Skills

• Microsoft Office (10+ years)

• Accounts Payable

• Office Management

• Property Management

• Accounts Receivable

• Facilities Management

• Account Management

• Bookkeeping

• Property Leasing

• Negotiation

• Management

• Multi-line phone systems

• Customer service

• Fair Housing Regulations

• Payroll

• Event Planning

• Front desk

• Typing

Certifications and Licenses

Real Estate License

July 2007 to November 2023

Assessments

Scheduling — Highly Proficient

September 2018

Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.

Full results: Highly Proficient

Filing & organization — Highly Proficient

September 2018

Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Highly Proficient

Written communication — Familiar

September 2018

Measures a candidate's ability to convey written information using proper grammar rules. Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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