Tressa Shepherd Roberson

Hewitt, TX *****

ady5k2@r.postjobfree.com

+1-254-***-****

Seeking opportunities in, Site Supervisor,Customer Service Rep, Administration Assistant Management, Security Officer, Hospitality Administration, Remote Customer Service. Date Entry, Call Center, 25 Yrs Customers Services Experience, Loans, Collection. Authorized to work in the US for any employer

Work Experience

Remote Customer Service Representative

The Adecco Usa Temp - Hewitt, TX

June 2021 to Present

Benefits Assistance, Account Payable, Insurance Verification, Loans, Medicaid, Collection, Process Health insurance State insurance, Customer Service, Data Entry, Administration Contact Candidate, Software installer. Inbound and Outbound calls,Fast pace environment, Eligibility Assistance, Multiple screen access and Navigate Multiple systems, Salesforce, Zendesk. Netsuite, AWS, WFM, Microsoft works, Excel.

• Provided assistance to clients

• Maintained up-to-date knowledge of customer accounts

• Explained products and benefits

• Inventoried stock

• Operated the cash drawer

• Confirmed payments, refunds, etc.

• Resolved payment and order disputes

• Provided excellent technical support

• Operated the live chat

• Created customer appointments

• Answered phone and assisted customers with changes Security Officer

Allied Universal - Waco, TX

December 2020 to July 2021

Administration, Data Entry, CCTV, Alarm Panel, Secure and Protect, Microsoft works, Processing vehicles in and out, Access Control, Customer support and services, Badging, Dispatching Remote Healthcare Representative

TTEC - Temple, TX

January 2020 to June 2021

Temp, Process Health insurance, state insurance, customer service, Handling members complaints, Data entry, Navigate Multiple systems.

Site Supervisor

INEOS - Pasadena, TX

April 2015 to November 2019

Client Services, Supervisor, Scheduling, Inventory, Check in and Check out visitors and drivers. oversee numerous employees. Data Entry, Administration.

CCA- City Carrier Assistant

United States Postal Service - Houston, TX

November 2014 to March 2015

Customer Service, Mail deliver, Process Mail, Mail handler Security Officer

US Security - Houston, TX

June 2013 to August 2014

Responsibilities

Patrol, Secure and protect, log in and out visitors, screening badges and identifications, customer service, lock and unlock buildings and gates, monitor cctv, communication 3 way radio, computers and telephone, data entry

Accomplishments

Outstanding achievement award, go way beyond expectations award, achieving my goals Skills Used

Computer skills, customer service, administration, data entry, scheduling, achieving goals and task Dispatcher

Med Security - Houston, TX

June 2012 to June 2013

Dispatcher, dispatch in bound and out bound calls,log in and out bound clients and employees, computer skills work with microsoft works, incidents reports, D.A.R, administration, oversee numerous employees, public safety communications, Monitor several complex public safety radio frequencies, operate a variety of communications equipment, including radio consoles, telephones and computer systems. Private duty Security Officer

G4S Security - Houston, TX

January 2012 to June 2012

Patrol areas, Transportation log in and out bound clients, visitors and employees, secure locations, ground check, customer service, meet and greet clients, incident reports, write tickets, administration and securing and protecting.

Security Officer

Weiser Private - Security, TX

June 2010 to December 2011

Patrol areas, secure locations, building check, ground check, customer service, meet and greet clients and tenants, perform D.A.R, incidents reports, write tickets of violation, securing and protecting. Healthcare Provider

Healthcare Temps

February 2010 to April 2010

- Texas

Healthcare Provider

bathing, food prep, cleaning, assist with meds, shopping, bed bath, dressing, ambulation OVERNIGHT STOCKER

WAL - Mart, TX

April 2009 to January 2010

Stocking; shipping & receiving; merchandising; receptionist; customer service. Education

College Degree in Pharmacy Technician

Everest Institute - Houston, TX

High school diploma in General Studies

New Bedford High School - Houston, TX

Skills

• Time Management

• CCTV

• Microsoft Access

• Meal Preparation

• Word Processing

• Senior Care

• Caregiving

• Loss Prevention

• Microsoft Excel

• Microsoft Outlook

• Security

• Assistant Manager Experience

• Restaurant Management

• Typing

• Cleaning Experience

• Microsoft Powerpoint

• Cash Handling

• Laundry

• Inventory Control

• Surveillance

• Merchandising

• Home Care

• Hospital Experience

• Management

• Computer Operation

• Computer Skills

• Sales

• POS

• Dispatching (10+ years)

• Pharmacy Technician Experience

• Retail Sales

• English

• Cold Calling

• Customer service

• Data entry

• Phone etiquette

• Communication skills

Certifications and Licenses

Security Guard

First Aid Certification

CPR Certification

Driver's License

AED Certification

Assessments

Personality: Hard-Working — Familiar

September 2019

Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.

Full results: Familiar

Front Desk Agent (Hotel) — Familiar

December 2019

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Familiar

Management & Leadership Skills: Impact & Influence — Highly Proficient December 2019

Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Highly Proficient

Restaurant Manager — Familiar

December 2019

Managing restaurant staff and meeting customer expectations Full results: Familiar

Cognitive Ability — Completed

November 2019

Combining pieces of information to form general rules or conclusions. Full results: Completed

Basic computer skills — Completed

December 2019

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Full results: Completed

Call center customer service — Familiar

February 2021

Applying customer service skills in a call center setting Full results: Familiar

Customer service — Proficient

April 2021

Identifying and resolving common customer issues

Full results: Proficient

Scheduling — Completed

May 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Completed

Security guard skills — Proficient

October 2020

Assessing risks, enforcing security standards, and handling complaints Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Computer Skills

Typing Speed: 40 Words Per Minute

EMail Software (Outlook, Thunderbird, etc)

Internet Browser (Internet Explorer, Firefox, etc) Peripheral Devices (Scanners, Printers, etc)

Personal Computers

Spreadsheet Software (Calc, Excel, etc)

Word Processing Software (Word, WordPerfect, etc. Microsoft word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Microsoft Works

Contact this candidate