SHYAM GHANRAJ DAUSOA
***** ** ****** **** *****, Tigard OR 97224
503-***-**** ady5er@r.postjobfree.com
PROFESSIONAL SUMMARY
More than twenty years providing quality customer service in the food, transport, logistics, and hospitality industries. Founder and owner of the first ever Mauritian food in the US. Has over 10 years of experience as a private butler and team lead (butler services, housekeeping) in various international hotels. Eager to utilize superior management and customer service skills, while returning to a hospitality focused career.
HOTEL/HOSPITALITY EXPERIENCE
St. Regis Hotel
Butler Service Team Lead 2007 San Francisco, CA
Assisted guests throughout their stay from the moment of check-in till check-out
Arranged all provisions including: housekeeping requests and concierge needs
Inspected VIP rooms: placed welcome amenities, performed turndown service, prepared baths, assisted with room and laundry service, and in-room floral design
Escorted high profile guests to their desired location, both in-house and around the local area
Madinat Jumeirah
Private Butler 2004-2007 Dubai, UAE
One of twelve private butlers for the Sheikh of Dubai
Assisted with personalized services related to: front desk, in-room dining, housekeeping, laundry, valet, and concierge
Provided personal escort for the Sheikh from the Abra (boat) station, helipad, and airport
Operated the Dar Al Masyaf Villa during the stay of VIP guests, including daily happy hour services
Completed final inspection of all rooms after housekeeping finished their work
Organized gatherings of various sizes for the Sheikh’s family
Responsible for organizing prayer rooms and amenities for guests during Ramadan festivities
Assisted guests with language interpretation: English, French, Italian, Hindi, and Urdu
Fairmont Hotel
Housekeeping Supervisor and Room Attendant 2002-2004 Dubai, UAE
Involved with setup and furnishing of rooms as part of pre-opening team prior to the start of hotel operations
Promoted to housekeeping supervisor after 6 months of service
Assisted with room cleaning, laundry service, floral department, and in-room dining service
Cross-trained in the spa department; learned various massage techniques
Provided language interpretation for guests
The Residence Mauritius
Housekeeping Training 2001-2002 Belle Mare, Mauritius
Enrolled in the ‘Housekeeping Training’ program after finishing course at the Hotel School of Mauritius
Assisted with room cleaning, laundry service, floral department, in-room dining, and concierge services
Became proficient in cleaning techniques, chemical usage, fabric treatments, turndown service, and proper room inspection
Assisted the head butler with organizing guest rooms and stocking required amenities
Assisted the beach attendants with any guests need on the beach
Banfield Motel
Front Desk Supervisor 2008 – 2010 Portland, OR
Registered guests and managed reservations for a 45-room motel
Provided information to guests regarding motel amenities and concierge services of the local area
Accommodated guest requests in a timely manner
Managed front desk and housekeeping employees, ensuring all daily duties were met
OTHER WORK EXPERIENCE
FedEx Express
Response and Clerical Courier May 2022– Present Lake Oswego, OR
Provides courteous, efficient delivery and pick-up of packages; completing up to 95-100 stops per shift
Oversees pick-up of documents and high-value items from local businesses and healthcare establishments
Responsible for sorting, scanning, organizing, and loading deliveries into delivery truck
Completes daily inspection of delivery vehicle, including assessment of brakes, fluids, and lights
Helps cargo team with sorting and unloading heavier shipments from the conveyor belt
Assists management with troubleshooting lost packages and ensuring their timely delivery
Recently selected to enroll in company’s internal pathway to management program
Dolly, Inc., Load Up, Pick-Up
Lead Mover/Helper August 2019 – May 2022 Portland, OR
Independent contractor/logistic operator/professional mover for three different companies
Supervise and assist with residential home moves, including heavy objects such as appliances
Pick-up orders from local retailers, transport to customers, unload and setup items
Assist with event room set ups for demos and displays for local organizations
Market of Choice
Assistant Produce Manager Oct 2020 – April 2021 Cedar Mill, OR
Oversaw operations of produce department and its employees
Created biweekly department schedule and managed issues with employee availability
Executed employee performance reviews and implemented corrective actions as needed
Maintained appropriate inventory; assisted with ordering from and invoicing produce vendors
Costco
Front End/Produce Merchandiser May 2019 – Oct 2020 Portland, OR
Oversaw management and operations of the produce department, including continuous organizing and cleaning of department area
Stocked and salvaged produce goods; maintained appropriate inventory
Provided prompt and exceptional customer service
Operated large warehouse equipment such as bailer and compactor
Chez Dodo
Food Truck Owner & Chef 2011 – 2019 Portland, OR
Oversaw the day-to-day operations of multiple Chez Dodo carts at varying locations
Prepared and served Mauritian food for up to 75 customers a day
Hired, trained, and oversaw all employees
Performed all cart and equipment maintenance
Managed the cart’s public relations and social media presence
Provided limited catering services for weddings, office meetings, and other miscellaneous events
EDUCATION
Hotel School of Mauritius
Rose-Hill, Mauritius 2001-2002
Degree in Hospitality & Management & Certificate of Excellency in Advanced Customer Care
Srinivasam Ashrama Ayruvedic Massage Center
Kovalam, India 2003-2004
Certificate in Ayruvedaic Medicine: trained in Panchakarma Therapy, Acupuncture, Acupressure, and Swedish & Thai Massage
CERTIFICATES, SKILLS, & INTERESTS
Fluent Languages: English, French, Mauritian Creole, and Hindi
Intermediate proficiency in Microsoft Office and Google Drive
Certificate of Excellency in Customer Service: Madinat Jumeirah, Dubai, UAE, 2005 & 2006
Certified Reiki Master
Food Handler’s Permit, statewide (Oregon) license #: 82346, expires: 1/23/24
Hobbies: Hiking, Travelling, Cooking, and spending time with dogs