Customer Service Representative

Timetria Frisco

Crosby, TX *****

ady5dw@r.postjobfree.com

+1-713-***-****

Willing to relocate: Anywhere

Work Experience

Customer Service Representative

Support Services Group - Waco, TX

September 2022 to January 2023

I would assist survivors wanting to interview an apply them for Disaster Assistance as well as help them concerning the status of their applications etc…

MLB Tech Support

Alorica

February 2022 to July 2022

• Collaborated with vendors to locate replacement components and resolve advanced problems.

• Removed malware, ransomware and other threats from laptops and desktop systems.

• Patched software and installed new versions to eliminate security problems and protect data.

• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.

• Analyzed issues to identify troubleshooting methods needed for quick remediation.

• Responded to telephone, email and in-person inquiries regarding assistance on any operation, use and repair.

• Monitored systems in operation and quickly troubleshot errors. CD&A Representative

Alorica

November 2020 to February 2021

Processing on claims for medical insurance and why the insurance wasn't covering the medications the patients needed, would run test claims to see why it wasn't paying out and to approve or disapprove the medical insurance. A position as an office or administrative support; gets the job done to the best of my ability, as well as in a timely manner! Ability Summary Developed Experience in performing varied duties in an environment. Resolve, Mediate, also Reconcile with the upset patients who needs their medications by approving their medical insurance and run test claims to make sure they get what they need and depend on throughout their daily lives.

WAL-MART ASSOCIATES INC

January 2013 to November 2017

•Process merchandise returns and exchanges. •Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. •Stock shelves, and mark prices on shelves and items

•Greet customers entering establishments. •Answer customers' questions, and provide information on procedures or policies.

•Receive payment by cash, check, credit cards, vouchers, or automatic debits.

•Issue receipts, refunds, credits, or change due to customers.

•Assist customers by providing information and resolving their complaints. •Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners Ultimate Medical Academy

College: Ultimate Medical Academy 2/2022- Currently Enrolled Education

College

Ultimate Medical Academy-Clearwater

High school diploma or GED

Associate's degree

Skills

• Administrative experience

• AJAX

• Cleaning

• Customer service

• COBOL

• Stocking

• Software troubleshooting

• Technical support

• Cash handling

• Leadership

• Communication skills

• Microsoft Office

• Organizational skills

• Cashiering

• Java

• SQL

• JavaScript

• XML

• HTML5

• User Interface (UI)

• Web Services

• Microsoft SQL Server

• Unit Testing

• Git

• Operating Systems

• SOAP

• APIs

• Visual Basic

• Application Development

• Software Development

• Linux

• Web Development

• Microsoft Excel

• Customer support

• Spanish

• Google Suite

• Telemarketing

• Outbound sales

• Canvassing

• Writing skills

• Computer literacy

• Computer skills

• Math

• Patient monitoring

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