Jennifer Anderson

ady5ck@r.postjobfree.com 520-***-****

Tucson, AZ 85730

SUMMARY

My goal is to obtain employment in an energizing, rewarding, and meaningful new opportunity. Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working part of team or alone. Prior employment duties required knowledge of a diverse range of customer service competencies. Experience in technical applications and components. I embrace and adapt quickly to new roles and responsibilities. Employment history reflects a record of reliability, flexibility, eagerness, and the ability to multitask. SKILLS

Proficient in basic computer skills:

MS Office

Word, Excel, Outlook, Powerpoint, Access

Google Drive

Docs, Drive, Forms, Gmail, Sheets

Spreadsheets

Excel, Google Drive, Open Office, pivot tables,

vertical lookups, macros

Email

Outlook, Gmail, mail merge, filters, folders

Presentations

PowerPoint, Google slides, Tableau, Keynote

Operating systems

MacOS, Microsoft Windows

Project management

Experience in leadership, supervision, and

team-building.

Certified as a training instructor and coach.

Communication; verbal, written, and active

listening,

Good work ethic

Decision-making

Conflict resolution

Training & development

EXPERIENCE

Freelancer

Self/Independent Contractor Tucson, AZ Mar 2020-Current Market freelance services through social media platforms, word-of-mouth and referrals. Provide online services such as; data entry, editing, social media specialist, training/teaching, virtual assistant, writer, and accounting/financial consulting services. Utilize time management and prioritization skills to meet challenging deadlines. Work with clients to review ideas from concept to finalized products. Store, share and create documents with Microsoft Word, Google Docs and SharePoint. Kept client satisfaction high by consulting closely at various stages and incorporating important feedback. Deliver high level of customer service and support by quickly responding to client concerns.

Social media moderation (Rolex Project). Review online video submissions to ensure clients guidelines are followed. Verify any explicit materials are properly and clearly expressed or identified. Remove all violations.

Office Manager

Anderson Precision Machining Jan 2016-Mar 2020

Maintained consistent office organization to support companies efficient, professionalism and performance objectives. Implemented and maintained company protocols to facilitate smooth daily activities. Managed office correspondence, document coordination and customer relations. Interacted with customers by phone, email or in-person to provide detailed account information. Conducted clerical tasks such as; data entry, bookkeeping, filing, invoices, manage account payable/receiving accounts, and revenue tracking. Coordinated and tracked production orders, supply shipments, and arranged product transport. Managed office inventory and placed new supply orders.

Lead Transportation Security Officer

United States Department of Homeland Security Tucson, AZ Sep 2002-Aug 2013 Secured public transit systems in order to protect America's transportation infrastructure, and ensure freedom of movement for people and commerce. In fulfillment of my duties as a Transportation Security Officer (TSO) I implemented security screening procedures in accordance with TSA objectives and directives to screen all persons, baggage, and cargo to prevent any deadly or dangerous objects from being transported aboard commercial air travel. As a Lead Transportation Security Officer (LTSO) I was responsible for the oversight and supervision of screening checkpoints and baggage screening areas. Supervised and mentored team of 30 Officers. Shift responsibilities consisted of equipment start-up, routine calibration, maintenance, and troubleshooting. Designated personnel to shift assignments using strategic planning to identify, distribute, and balance workloads in accordance with federal guidelines. Responded to breaches of security and/or emergency situations. Executed experience and knowledge to initiate immediate action. Composed various types of documentation for official/unofficial records. Certified as an Integrated Conflict Management Resolution Facilitator (ICMS). Provided a systematic approach to prevent, manage and resolve conflict within every level of the organization. EDUCATION AND TRAINING

Some College (No Degree): Business Management/Computer Information Systems Pima Community College Tucson, AZ

Contact this candidate