RAFIAH QADEER

*** ********** **, *** *****, CA **582, USA C: 571-***-**** ady5b2@r.postjobfree.com

SUMMARY

Self-motivated, organized and dependable banking professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments, excels at processing high volumes of error-free transactions and meeting scorecard goals.

HIGHLIGHTS

Energetic

Flexible

Excellent communication skills

Team player

Strong work ethic

Organized

Reliable

Friendly

Microsoft Office

Exceptional customer service

Strong sense of banking ethics

Qualified in commercial servicing

Debt and credit management

Safe and vault operation

ACCOMPLISHMENT

Made the branch won the ATM cards issuance campaign by convincing customers.

Made the branch won the monthly account opening campaign by opening 100 accounts in a month.

EXPERIENCE

04/2010 to 01/2015 General Banking Officer

Allied Bank Limited – Multan, Punjab

Worked as Branch Operation Manager, handling branch operations and authorization of all transactions.

Opened new customer accounts, including obtaining, scanning required documents. Won monthly account opening campaign.

Inward Clearing including cheques, pay orders, demand drafts, traveler cheques.

Outward Clearing including cheques, pay orders, CDR, demand drafts, traveller cheques.

Handling remittances, Issuance of pay orders, demand drafts, CDR.Transfer of funds in customer accounts.

Online transactions of funds.Authorization of cash transactions. worked as CD Incharge / Supervisor.

Researched and resolved customer issues on personal savings, checking and lines of credit accounts.

Examined checks for identification and endorsement.

Entered member transaction data into the online banking software.

Directed specific questions to appropriate branch personnel.

Delivered prompt, accurate and excellent customer service. Won ATM issuance campaign by issuing 160 ATM cards in one month.

Got 3 months training ( Management Trainee Officer) before branch banking including all aspects of branch banking like operations, credits, trade, account opening.

Also attended many 1 day trainings during job like money laundering, account opening, customer services.

EDUCATION

2009 MBA: Information Technology

Bahauddin Zakariya University – Multan, Punjab, Pakistan

Got 1st position in 2 semesters and overall 2nd position with CGPA 3.97 Attended many workshops about time management, social interactions. Completed research about " Impact of Advertisements (ethical or non-ethical) " in the course Business Research Methods with the sample of 2000 people. Completed 2 months internship in United Bank Limited, Pakistan during which learned working in credits, operations, IT department, and submitted internship report

2006 BS ( 4 Years ): Physics

Bahauddin Zakariya University – Multan, Punjab, Pakistan

Completed BS Physics (4 years) with CGPA 3.92 and overall 3rd position.

REFERENCE:

Can be provided on request

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