Mori Taheri

**** ******, ******, **, *****,

United State

ady5ax@r.postjobfree.com

971-***-****

SKILLS

Windows OS Office 365

Networking SharePoint

Active

Directory

HW/SW

EDUCATION

Azad

University

LANGUAGES

Englsih Farsi (Persian)

CERTIFICATIONS

MBA

CRM

AWARDS

Safety

Customer

Satisfaction

Problem Solving

Accomplished IT help desk specialist with 10+ years of experience keeping systems running and resolving trouble tickets in a Windows OS environment. Installed 1000+ new PC workstations and laptops with Windows OS with zero downtime. Also, having extensive years of experience in Windows OS, Office 365, Network, Computer Repair

(HW/SW), Technical Support, Trouble Shooting.

WORK EXPERIENCE

Chambers Group Inc.

Performed 50+ successful hardware and software repairs per week. Maintained 99% satisfaction rating in monthly end-user scoring through applied interpersonal skills and providing fast solutions. Designing, analyzing and implementing efficient IT systems Fully supporting, configuring, maintaining and upgrading corporate customer’s networks (LAN, DHCP, VPN, TCP/IP, VoIP, WAN), software and hardware in-house and remotely in all offices

Administration and configuring VoIP Server and managing Avaya IP Office Manager software and Voicemail Pro

Administration of Azure AD, Office 365 and MS Exchange Administration and providing advanced-level SharePoint 2016 design work

Acted as escalation point for troubleshooting

Coaching and training employees across multiple departments including log-in procedures, printing issues, security and using different software such as O365 apps (Outlook, Word, Excel, PowerPoint,) Video-Conference platforms such as Teams, ZOOM, GoToMeeting and also Adobe, Egnyte, SharePoint, Deltek Vision, Slack and more …

Modify and enhance textual and graphical content for the website Creating and maintaining IT instructions documentations https:/chambersgroupinc.com

Who is Who Inc.

Troubleshooting computers and software as necessary Reduced downtime for 30+ machines by scheduling and performing regular maintenance of hardware and software.

Analyzing the data for errors

Updating and correcting data on website company as an admin https://whoiswhodoctors.com/

IBAG

Diagnosed and resolved 20+ computer and printer problems per week in a busy corporate office

Troubleshoot and analyze various software and hardware issues Fully supporting, configuring, maintaining and upgrading corporate customer’s networks, software and hardware in-house and remotely Install, operate and maintain equipment such as desktop, laptops, PCs IT Specialist

B.S,

Information

Technology

(September 01, 2008 -

February 01, 2013)

Advanced Fluent

Alliance

Academy

(December 20,

2013)

QAL UK

(March 01, 2013)

Chambers Group

Inc

(December 01,

2021)

Chambers Group

Inc

(December 01,

2018)

Chambers Group

Inc

(December 01,

2017)

IT Administrator

(January 01, 2017 - Present)

IT Specialist

(May 01, 2016 - December 01, 2016)

IT Helpdesk Specialist

(April 01, 2005 - May 01, 2014)

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