AMBRA LIVRAMENTO MONTEIRO

** **** **** - ******* *****, East Providence, 02860, RI (US)

401-***-****

ady59u@r.postjobfree.com

RIEPILOGO PROFESSIONALE

Enthusiastic and ambitious customer service specialist with broad transferable skills in management, sales and operations. Exceptional ability to connect with people and understand their wants and needs, and to provide memorable service in every interaction.

SKILLS • Digital marketing • Bookkeeping • Mailchimp • Client account management • Outstanding customer service • Customer relationship building • Invoicing • General office administration • Regulatory requirements understanding • Google Workspace • Problem-solving • Communication skills • Public relations • Knowledge of [Software]

STORIA LAVORATIVA

Head Waiter, Oceano Azul Lda

• Receive and record customer meal reservations.

• Supervise and coordinate the activities of the restaurant staff to ensure customers receive prompt and courteous service.

• Inspect restrooms for cleanliness and availability of supplies and clean restrooms when needed.

• Prepare staff work schedules.

• Manage cash registers to accept payments for food and drinks.

• Inform customers of the specialties and characteristics of the establishment.

• Liaise with kitchen staff, management, service staff and customers to ensure catering details are handled properly and customer concerns are addressed.

• inspect food and service areas to ensure cleanliness and proper setup.

• Greet guests and seat them at tables or in waiting rooms.

• Help prepare and serve food and drinks.

• Assign patrons to tables that suit their needs and rotate so that servers manage an adequate number of covers.

• Arranging parties or other special events and services. Lug. 2023 - Presente

Santa Maria, Sal/ Cabo Verde

• Provide guests with menus.

• Speak with customers to ensure satisfaction with food and service, respond to complaints, or strike up conversation.

Head of Administration, Fashion Beach Lda

• ESPARGOS

• CABO VERDE • Developed strategic and operational plans for administrative operations. • Led strategic negotiations with business partners. • Monitored staff performance and developed improvement plans. • Prepared reports and correspondence on complex resource management issues. • Used forecasted and current financial data to set clear budget targets. • Developed training programmes to boost staff capabilities. • Collaborated with line managers on department performance and KPIs. • Managed smooth operations and communicated timely updates to coordinate administrative activities. • Wrote professional business correspondence to connect with staff and handle external matters. • Reviewed applications for administrative positions and selected well-qualified candidates to join team. • Helped senior management plan and carry out daily operations and meet key objectives. Maggio. 2018 - Mag. 2023

Bar Waitress Sharaton Hotel

• (Italy)

• Roma

• Italy • Worked in fast-paced hotel environments and provided guests with friendly and attentive service. • Handled customer complaints

• provided solutions and managed resolution. • Tracked stock levels on [Timeframe] basis

• replenishing stock to ensure availability. • Maintained an immaculate bar in line with hygiene and safety regulations. • Optimised customer experience

• serving each guest with sincere

• positive and enthusiastic attitude.

Maggio. 2002 - Dicembre. 2022

Rome

Marketing Assistant, Bar Waitress Sharaton Hotel

• Italy • Facilitated smooth execution of promotional activities by hosting presentations and monitoring marketing campaigns. Giugno. 2003 - Settembre. 2022

Rome

Reservation Agent, RIU Hotels, Santa Maria, CABO VERDE

• Used exceptional customer service and sales skills to identify guest needs and make appropriate reservations advice and secure bookings. • Processed customer travel payments on [System]

• providing confirmation through email. • Assisted customers in making decisions on travel plans based on budgets and needs. • Managed customer bookings and reservations using various CRS platforms

Marzo. 2018 - Maggio. 2022

• including [Rumbo] and Destimo. • Efficiently dealt with and solved issues arising with bookings or reservations

• such as cancellations. • Effectively managed guest booking adjustments and complaints

• negotiating efficient resolutions. • Answered all customer reservation queries through phone

• email

• live chat and face-to-face. • Proficiently handled bookings administration through online booking platforms

• including [Software] and [Software]. • Made reservations for customers

• such as transport and activities

• based on their requirements and allowances. • Anticipated guest needs and recognised repeat customers to improve guest experience.

• Communicated with hotels and other operators to determine availability for customer required dates. • Demonstrated outstanding venue knowledge to improve quality of customer interactions and booking efficiency.

Guest Relations Agent, Melia Hotels Dunas/Sol Dunas Resort,, Santa

• Maria

• CABO VERDE • Managed and dealt with customer complaints by promptly resolving issues and offering helpful solutions. • Greeted hotel guests with warmth and professionalism

• providing excellent first impressions. • Coordinated transportation for guests

• booking shuttles and private car service. • Processed customer bookings through Oracle Hospitality and prepared registration cards to ensure smooth check-in processes. • Minimised customer wait times during check-in and check-out. • Maintained neat

• presentable reception area through frequent cleaning and tidying. • Coordinated responsive action to fulfil guests' specific requests. • Facilitated smooth and concise check ins

• assigning rooms

• issuing keys and providing information. • Maintained room inventory for occupancy

• reservations and room assignments. • Kept front desk area organised and clear of clutter. • Listened to and actioned guest feedback. • Maintained hotel security and surveillance systems. • Addressed and proactively resolved guest complaints without difficulty or stress. • Organised restaurant bookings

• excursions and taxis for guests.

Gennaio. 2018 - Giugno. 2018

Accounting Assistant, Melia Hotels Dunas/Sol Dunas Resort,, Santa

• Maria

• CABO VERDE • intership in Administration and accounting

• using SAP Software

• My work consist in preparing payments

• record invoices and payments in the SAP Sotware

Aprile. 2017 - Dicembre. 2017

• warehouse inventory

• using OPERA' SOTWARE and MY

Real Estate Manager, MICROS

• JD ADMINISTRACAO DE CONDOMINIOS Lda

• Santa Maria

• CABO VERDE • Managed the marketing and sales team with housing promotions by providing innovative ideas and sales techniques- • Managed tenant disputes professionally and calmly

• providing appropriate solutions to defuse situations promptly. • Monitored estate operations

• ensuring processes stayed in line with government policies and housing regulations. • Recorded client

• tenant and sensitive information safely on [System]

• in compliance with confidentiality laws. • Maintained strong client relationships by providing exceptional [Type] services. • Sold on average [Number] properties per month

• selling for over £[Number] per house. • Monitored repairs of damaged buildings

• furniture and equipment

• ensuring teams stayed within deadlines and budgets. • Ran background checks on potential tenants to evaluate their criminal record and credit status. • Marketed and advertised vacancies on media and advert channels to attract potential tenants. • Provided potential tenants a tour of the property. • Received

• checked and processed applications for new leases. • Created and managed effective marketing strategies. • Trained staff on compliance

• policies and procedures in order to maximise success. • Created marketing material for properties highlighting benefits. • Guided home buyers

• sellers and renters through different types of property transactions.

• Interviewed tenants

• assessed finances and ran credit checks. • Assisted property owners in locating tenants to lease or rent available space. • Completed thorough property inspections before

• during and after tenancies. • Managed rental finances

• late payments

• expense record-keeping and payment processing.

Luglio. 2008 - Aprile. 2017

Receptionist Riu Hotels, Santa Maria, CABO VERDE, Bar Waitress Sharaton Hotel

• • Maintained clean and orderly reception area to impress and welcome visitors. • Welcomed guests and clients in friendly

• positive manner. • Delivered polite

• professional customer service to enhance business reputation through positive first impressions. • Offered outstanding hospitality throughout client visits

• aiding positive customer experiences and loyalty. • Processed and distributed incoming correspondence to relevant staff Agosto. 2006 - Novembre. 2007

• facilitating team communication. • Filed and maintained invoices

• customer records and other paperwork to facilitate ease of retrieval.

• Directed clerical tasks including copying

• faxing and file management. • Answered and directed incoming calls to relevant staff members using multi-line telephone system. • Received and dispersed incoming mail and correspondence

• shipping outgoing items daily. • Kept reception well-stocked with reading materials

• informational pamphlets and important forms. • Carried out basic day-to-day administrative tasks to support staff needs. • Used Microsoft Office to track information

• update records and write correspondence.

Call Centre Operator, Vodafone Italia

• Italy • Conducted in-depth client consultations to identify needs and recommend appropriate products

• • Maintained excellent customer satisfaction by quickly and effectively problem-solving customer issues and complaints. • Identified customer needs through excellent attentive listening

• promptly providing solutions to ensure outstanding customer satisfaction. • Followed scripts from managers to communicate with customers and solve recurring queries. • Managed general correspondence with customers through platforms such as live chat

• email and phone. • Kept records of client conversations

• sales and preferences on [System] CRM to use for future sales and marketing opportunities.

Agosto. 2004 - Dicembre. 2004

Rome

FORMAZIONE SCOLASTICA

Diploma of Higher Education:Higher Education Langueges

•

2006

account management

accounting

adaptable

Administration

Administrative

COMPETENZE

Esperto

Esperto

Esperto

Esperto

Esperto

Portuguese

Italian

Spanish

French

English

LINGUE

CERTIFICAZIONI

• ECDL

RISULTATI

• Outstanding customer service

Demonstrated outstanding venue knowledge to improve quality of Offered outstanding hospitality throughout client visits

• aiding

promptly providing solutions to ensure outstanding customer I am a sociable person and I work very well in a team

• I am a quick learner

• adaptable and very patient. I have good communication skills acquired through my work experience. • I am comfortable whit numbers and acquired some accounting skills during my Marketing and Communication training

• which I am able to use in my current position • I have good command of Word

• Outlook

• Excel

• Internet. ADDITIONAL INFORMATION • My typing speed is high

• I am very efficient in organising meetings and this experience was gained during my job as Administrative Secretary

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