Objective: To become an active player in carrying out the goals of the organization by using my skills, potentials and personality.

Work Experience:

LasCala

King Salamn Bin Abdulaziz Rd., Al Yarmouk, Al Khobar 34423

Supervisor/Assistant Manager

October 01, 2021 up to May 30, 2023

Assistant Managers are often in charge of the daily business operations. They verify employee schedules and ensure new hires understand their roles and duties. Assistant Managers handle phone calls regarding complaints and questions about orders or further escalations regarding services or products.

Concentrix

Glorietta 5 Makati City Philipines

Technical Support Representative

October 2021 - March 2021

is a position hired by a company to oversee and maintain their computer hardware and software systems. Their skills are an asset to the company, as they assist in resolving technical issues concerning customer's accounts or company software infrastructure. A person who provides answers to questions from customers regarding use and trouble-shooting of equipment, usually over the phone.

Blue Ocean Restaurant

Corniche Road Jeddah, Saudi Arabia

June 20, 2018 – June 20, 2020

Assistant Manager

An assistant manager is usually responsible for scheduling employees, training new employees, and hiring new employees. Depending on the industry they may also be asked to handle escalated customer complaints as they often work in a customer facing role.

●Ensuring company policies are followed.

●Optimizing profits by controlling costs.

●Hiring, training and developing new employees.

●Resolving customer issues to their overall satisfaction.

●Maintaining an overall management style that follows company best practices.

●Providing leadership and direction to all employees.

●Ensuring product quality and availability.

●Preparing and presenting employee reviews.

●Working closely with the store manager to lead staff.

●Overseeing retail inventory.

●Assisting customers whenever necessary.

●Organizing employee schedule.

●Ensuring that health, safety, and security rules are followed.

●Taking disciplinary action when necessary.

●Ensuring a consistent standard of customer service.

●Motivating employees and ensuring a focus on the mission.

●Maintaining merchandise and a visual plan.

●Maintaining stores to standards, including stocking and cleaning.

●Completing tasks assigned by the general manager accurately and efficiently.

●Supporting store manager as needed.

Old Town White Coffee

KLIA2 Gateway Kuala, Lumpur Malaysia

July 05, 2014 – July-05-2016

*Outlet Supervisor

*Ensuring Guest and customer service satisfaction

*Supervising food preparations and safety standards

*Addressing customer personal concerns, feedbacks and complaints

*Giving timely assessment for briefing staff accordingly

*Schedule all activities for restaurant staffs according to company guidelines.

Dutest Qatar W.L.L.

Gate No. 55 Al Wakalat Street Salwa Road, Industrial Area

P.O box 40523

August 16, 2010 - March 17, 2014

Sales Assistant o

• Assume receptionist duties, greet public and refer them to appropriate staff members, answer phone, route calls, and take messages o Assist staff with administrative duties as requested o Assist with completion of necessary statistical reports as requested o Distribute incoming mail and prepare outgoing mail including bulk mail o Type and word process documents as needed o Produce mailing labels and reports as requested o Facilitate special event registration and execution

• Sales Coordinator •

•Prepare and assists outdoor and indoor salesman for making quotation

•Prepare and print work orders have been made and distribute to the respective department for job persecuting

•Tabulate sales report to be submitted to Sales Manager

•Prepare and assists customer at their needs

•Prepare quotation as per customers request

•Responsible in stock control and management

•Knowledgeable and responsible in making cash and credit transactions

•Responsible in balancing cash register with receipt and to be submitted in accounts department

•Attaching price tags to merchandise on the shop floor

•Attend and resolves customers complaints as much as possible

•The position of Sales Coordinator provides fantastic experience in telecommunication and paperwork management, and is well suited for anyone with a marketing background.

•Sales Coordinator primarily assists the sales team, focusing mostly on managing schedules and the distribution of any sales documentation.

•Sales Coordinator prepares and then follows up on any sales quotations made for clients, negotiating terms with the client at a cost best suited for them.

•Must be able to efficiently respond to any online or telephone queries in a calm and friendly manner.

•The Sales Coordinator may also be required to produce reports on progress within the department and outline any developed strategies to improve

Tamayo’s Restaurant and Catering Services

Villa Imaculada, Anda St., Intramuros, Manila

September 2009 to February 2010

• Supervisor

Greet and assist guest customer with a proper manner and give satisfactory dining service.

Paradise (Catering)

Talisay Batangas

January 2006-July 2007

• Event Organizer / Head Coordinator/ Florist

Event coordinators also known as event specialists, are in charge of every facet of meeting and events. ... They meet with clients to work out event details, plan with the client and their team, scout and book locations, food, entertainment, staff and cleanup.

KFC SM Bacoor and Tanza Cavite Branch

Habay Street Bacoor, Cavite

January 19, 2003-October 5, 2005

Assistant Manager

Include hiring and training sales associates, monitoring inventory and ordering merchandise based on demand. You will also research competitive products and analyze consumer behavior to ensure our store meets and exceeds client expectations.

JAD Group of Companies

Rodriguez compound Taguig Bicutan

October 20, 2001-October 30, 2002

• Production Crew

o Product processing

Refilling, labeling, material assessment, and packaging

Jollibee LRT Branch

Baclaran, Parañaque City November

23, 2000-April 26, 2001

•Customer Service Officer

Assists customers need, maintain store proper sanitation

•Delivery Coordinator

Coordinates with the rider the food to be delivered to the customer on time

* Party Host

Hosting an indoor guest party

Trainings Attended:

•Crosby Product familiarization, Dutest Qatar

•Safety Height Working Training, Dutest Qatar

•Networking business Seminar, Philippines

•Lifestyle opportunity Seminar, Cebu Philippines

•Customer Service Representative Seminar at Cherry’s Pavillion Kawit, Cavite

•Customer Mania (Customer service seminar) at KFC Quezon City

•Food and Proper Sanitation held at Better Living Parañaque City

•AIDS seminar held at Pasay City Hall

Academic Background:

Tertiary

Pamantasang Lungsod ng Pasay

Pasay City

2nd Yr Level AB Political Science

Secondary

Saint Michael Academy

Hindang, Leyte SY: 1997-1998

Primary

Hindang Elementary School

Hindang, Leyte

SY: 1994-1995 Interest:

Computer- Internet Research, Supervisory, Management, Event Organizer, Customer Service, Sales, and Hospitality.

Personal Data:

Name: Richard Basco Bongas

Date of birth: September 17, 1981

Place of birth: Hindang Leyte, Philippines

Sex: Male

Religion: Roman Catholic

Civil Status: Married Age: 35 Height: 5’8” Weight: 135 lbs Passport No.: P6097357B

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