Kanetria Henderson
Beaumont, TX *****
*****************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer service Specialist
Target - Beaumont, TX
July 2022 to December 2022
Assist Inbound/Outbound Calls
Seasonal position.
Cashier
Target - Beaumont, TX
November 2015 to July 2016
Seasonal Partime
Customer Service
Alorica- Houston, TX
March 2014 to July 2016
Customer service representative.
Inbound Outbound Calls.
Assist Customer-Resolve calls
Education
Cosmetology
Lamar University - Port Arthur, TX
January 2017 February 2018.
Skills
Communication
Active listening
Technical knowledge
Patience
Tenacity
Adaptability.
Lamar University - Port Arthur, TX
January 2017 February 2018
High school diploma
Westbrook High School - Beaumont, TX
August 2011 to June 2015
Skills
• Customer service (10+ years)
• Windows (10+ years)
• Communication skills (10+ years)
• Patient care (10+ years)
Languages
• English - Expert
Certifications and Licenses
Cna
October 2019 to January 2020
• Provide patient with great care.
• Turning and repositioning bedridden patients.
• Daily activities.
• Answering patient calls.
Assessments
Food service: Customer situations — Proficient
July 2015
Identifying and addressing customer needs in a food service setting Full results: Proficient
Basic computer skills — Completed
May 2015
Performing basic computer operations and troubleshooting common problems Full results: Completed
Work style: Reliability — Proficient
December 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Food safety — Completed
July 2022
Knowledge of proper food and equipment handling safety measures Full results: Completed
Customer service — Completed
June 2023
Identifying and resolving common customer issues
Full results: Completed