Customer Service Team Member

Ajee Douglas

Customer service and Labor

ady56m@r.postjobfree.com • 916-***-****

• Sacramento, CA, 95838, US

An excited and experienced customer service agent looking to expand my expertise and knowledge to become a true individual within any team I’m graced to be a part of. Looking forward to becoming a resourceful and supportive team member. Mainly interested in assisting with big picture goals, daily objectives, and picking up new skills. Professional Experience

Delivery Driver Operator at Eaze, Sacramento, CA 02/2022 – 11/2022 Efficiently process service transactions with customers while maintaining excellent customer service. Being punctual on each delivery route in order to make multiple trips from replenish stations to customers in routine fashion.

● Adhering to the state rules and regulations of the road

● Deliver products with great customer service whilst maintaining accurate order picking and timely service.

● Follow all instructions and protocol guidelines whilst on duty

● Be prepared to count cash and make exact change

● Utilize the EAZE delivery app in order to keep order flow and the payment type requested.

● Communication with the main replenish hub and customer is key during every shift.

● Good with 10-key in order to use mobile terminal for electronic payments. Amazon Warehouse, Sacramento, CA 03/2020 – 06/2020 Warehouse Associate

● Selecting, packing, and shipping orders – in some cases, for our super-fast (2-hour or less) delivery service

● Receive and put away inventory

● Get customer orders ready and pack them up

● Load boxes into trucks for shipment

● Use scanners to read bar codes on products

● View prompts on screens and follow the direction for some tasks

● Troubleshoot problems

● Ensure product meets quality requirements

● Operate power industrial trucks (PIT) such as a forklift or pallet driver, and work at heights up to 35 feet

● Stand, walk, push, pull, squat, bend, and reach during shifts

● Use carts, dollies, hand trucks, and other gear to move items around

● Go up and down stairs (where applicable)

● Working around moving machines – order pickers, stand-up forklifts, turret trucks, and mobile carts

● Some activities may require standing in one place for long periods, walking around, or climbing stairs

SSP America, Porter, Sacramento, CA 12/2018 – 10/2019 Consistently performed to the best of my ability everyday to get each restaurant their received order on time and in a friendly fashion. Properly organizing food storage areas while maintaining a clean and orderly loading location.

● Check the delivered product for quality and quantity to verify receipt of items on invoice, Ensure compliance with HACCP standards regarding all frozen as well as refrigerated goods. Determine the methods of storage, identification, and stock location by adhering to all the temperature, and humidity requirements. Drive the loading and unloading of supply trucks across the storage and work areas, assuring seamless operations.

● Known for getting orders together on-time and delivering properly, just as well as understanding the vendor system well enough to error correct orders on the spot (both physically and digitally). Able to discern scheduling issues for deliveries to ensure timely receiving, all the while aiding vendors in completing their order delivery.

● Cleaning up the kitchens, freezers, storages, fronts of house, and certain walk-ins when needed via mopping, sweeping, and garbage disposal.

● Cleaned dishes, utensils, supplies, loading equipment, sani buckets, replacing the linen, stocking fresh chemical solutions, and organizing ingredients per store front. Target, Logistics Team Member, Sacramento, CA 06/2018 – 09/2018

● Deliver an exceptional guest experience by engaging the guest and prioritizing the guest's needs over task.

● Backstock items in and pull items from the backroom accurately while preventing product damage to control expenses.

● Pick items for guest orders meeting service levels. Maintain backroom organization and location accuracy and follow equipment guidelines.

● Welcoming and helpful attitude toward guests and other team members. Able to learn and adapt to current technology needs.

● As a Logistics Flow Team Member, I’m responsible for unloading, moving and stocking freight which can range from a wide variety of items across all departments in a Target store.

● Unload, break-out and stock cartons with efficiency and accuracy.

● Follow all safety guidelines, operating procedures, product freshness and quality standards; follow food safety guidelines when handling, displaying and/or storing food items.

● Operate powered equipment only if I’m certified.

● Welcoming and helpful attitude toward guests and other team members. Able to learn and adapt to current technology needs. Able to think quickly on the spot to answer guest questions.

ABM (Airserv), Passenger Service Assistant, Sacramento, CA 09/2017 – 01/2018

● Provided traveling public with concise, clear, and courteous up to date flight information including direction assistance.

● Ensured proper boarding and deplaning procedures by operating and controlling the Jet Bridge for all aircraft.

● Handled all seating arrangements, rebooking tickets, and other traveling accommodations.

● Controlled the gates by boarding confirmed ticketed passengers on aircraft.

● Knowledgeable of all airline procedures and policies to instill customer confidence and safety throughout the Airport.

● Check-in assistance, ticketing changes, re-booking of itineraries and special service request for passengers

● Assisted unaccompanied minors and passengers with special accommodations, resolved customer concerns and other duties.

● Board and deplane flights

● Comprehensive knowledge of making reservations prepare and issues tickets

● Deal with passengers inquires about flight departure and arrival

● Customer focused and good attention to detail

Additional Experience

Mail Processor/Insurance Claim Analyst/Parcel Management, Pridebpo, Roseville, CA Information Analyst, Kaiser Permanente, Sacramento, CA Education

Associate of Arts in Communications and Business Anthropology - 2019 American River College, Sacramento, CA

General Diploma - 2012

Grant Union High School, Sacramento, CA

Licenses

Ajee D Douglas Driver’s License, California, 05/22/2012

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