LL Laura Langley

Baton Rouge, Louisiana

225-***-****

ady56d@r.postjobfree.com

Dedicated management professional with experience leading high-performing teams in a diverse and dynamic environment. Adept in developing and implementing service strategies tailored to customer needs, managing customer complaints, and driving customer satisfaction. Proven ability to identify and resolve service issues, streamline processes, and exceed organizational goals. I am looking to leverage my skills to work from home and grow with new a company.

Work Experience Store Manager

01/1998 to 01/2005

Papa Johns Pizza

Austin Texas

Store Operations Management accountable for overall management and performance

Lead and motivated team of employees, including assistant managers, shift leaders, and delivery drivers

Recruited and trained new team members, set performance expectations, scheduling shifts, and conducted regular performance evaluations Ensured that customers are taken care of immediately and any issues or complaints handled effectively

Monitored and increased sales performance

Responsible for analyzing sales data, setting sales targets, and implementing strategies to achieve them

Additionally, managed the store's inventory, control costs, and implemented measures to optimize profitability while adhering to budgetary guidelines Various administrative duties such as maintaining records, managing payroll, processing invoices, and preparing reports on sales, inventory, and operational performance

Floor Supervisor

01/1995 to 03/1999

Telequest

Austin Texas

Provided exceptional customer service, addressing customer inquiries, resolving complaints, and ensuring high customer satisfaction levels Maintained accurate and detailed records of customer interactions and transactions

Assisted in training new team members on customer service best practices and company policies

Led a team of 50 call center representatives, overseeing daily operations and ensuring achievement of performance targets

Monitored and evaluated call quality through call monitoring and quality assurance checks, providing regular feedback and coaching to improve individual and team performance

Handled escalated customer inquiries or complaints, resolving issues promptly and effectively to maintain high customer satisfaction levels Skills Customer Service and Satisfaction - 10+ years Data Entry - 10+ years

P&L Admin - 10+ years

Multitasking and Organizing - 10+ years

Outstanding Communication Skills - 10+ years