Customer Service Agent
Resume:
CURRICULUM VITAE (CV)
ESTHER NYAMJA MABELE
A: PERSONAL PROFILE:
ESTHER NYAMJA MABELE is a graduate at the RUTER INSTITUTE OF FINANCIAL MANAGEMENT. She is able to work on her own as well as in a team to achieve individual institutional and Community Development. She is also honest and integrates into all spheres of her life. B: PERSONAL INFORMATION
NAME: ESTHER NYAMJA MABELE
GENDER: FEMALE
DATE OF BIRTH: 19TH DEC 1992
MARITAL STATUS: SINGLE
NATIONALITY: TANZANIA
RELIGION: CHRISTIAN
CONTACT DETAILS: +255-***-***-*** +255-***-***-*** EMAIL ADDRESS: ady556@r.postjobfree.com / ady556@r.postjobfree.com C: OBJECTIVES:
ESTHER NYAMJA MABELE intends to work hard for the betterment, prosperity, success and development of the organization to the best of my abilities. I'm fully committed to flexibility and adaptability, accepting any position and job as far as it is legal and best for me and for the company. D: EDUCATION BACKGROUND:
YEAR SCHOOL/COLLEGE ATTENDED AWARDS
2013-2014 RUTER INSTITUTE OF FINANCIAL
MANAGEMENT
DIPLOMA IN ACCOUNTANCY AND MANAGEMENT
2012-2013 RUTER INSTITUTE OF FINANCIAL
MANAGEMENT
CERTIFICATE IN PROCUREMENT LOGISTICS AND
SUPPLY CHAIN
2006-2009 LAKE SECONDARY SCHOOL CERTIFICATE OF SECONDARY SCHOOL EDUCATION 1999-2005 NYAMANORO B PRIMARY SCHOOL CERTIFICATE OF PRIMARY SCHOOL EDUCATION E: PRACTICAL TRAINING
From July 2013-august 2013 training of accountancy at Sekou Touré reginal hospital
From June to July 2014 on field training of accountancy at Musoma municipal office F: WORK EXPERIENCE
April 2022 - TIL DATE: currently I am working with DNATA ZANZIBAR AVIATION SERVICE COMPANY LTD as a Marhaba host team lead.
Responsibilities:
Check roster and availability of staff,
Check staff grooming updates on flights during shift operation controllers or airline representative,
Brief team on the highlights of the day such as VIP, CIP, ground handling, special instructions regarding the service handling or standards,
Prepare placards or tablets for booked guests, debrief Marhaba team, record all no-show guests and contacts guest via email to advise service had been available.
Pre-allocate and position staff for Meet and Greet.
Update daily operations report.
To follow up on last minute requests VIP, CIP or special handling, review daily reports from previous shift,
Prepare the placards for booked guest
Escort guest to Marhaba lounge if applicable, especially for Elite guest.
Review operational feedback from Marhaba personnel and action required
Request all the items needed at the lounge, e.g. food, drinks etc. Jan 2019 - 2022: Working at TRANSWORLD AVIATION COMPANY located in Zanzibar as CUSTOMER SERVICE SUPERVISOR, and we are working with different airlines such as KENYA AIRWAYS, FLY DUBAI, KLM DUTCH AIRLINES, etc.
Responsibilities
Assist passenger with self-service check in kiosk
Inspect and verify passenger documentation
Issue boarding passes
Manage passenger baggage processing including handling, fee calculation in applicable passenger.
Direct passenger through customs and immigration
Verifying document before check in passenger
Make announcement as required
Operate computers e.g., airline specifies software
Help customer with complaint and question
Other duties as assigned
Comply with Transworld standard operation procedure
Collecting revenue e.g., airport tax for charter flight from the passengers. September 2015 - December 2018 Worked at UNITED AVIATION SERVICE as a Customer Service Agent. TWO years at MWANZA airport and ONE year at JULIUS NYERERE INTERNATIONAL AIRPORT. Responsibilities
Check in passenger
Supervising all the duties and other colleagues
Verifying documents before check in passenger
Direct passenger through customs and immigration
Assist other colleague in other area
Help passenger with complain and question
Maintain the highest standard of safety and security all the time
Making announcement as required
Produce work related document as required e.g.: GD
Dealing with delayed and flight cancellation
June 2015 - August 2015: Worked at PRECISION AIR COMPANY for three months as a temporary employee.
Responsibilities
Check in passenger
Maintain the highest standard of safety and security all the time
Making announcement as required
Produce work related document as required eg: GD
Dealing with delayed and flight cancellation
Assist passenger with self-check in kiosk
Handling customer baggage
Delivering missing baggage to the customer once arrive at the airport
Make public announcement as required
Comply with precision air standard operation procedures
Issuing of boarding pass and check in of passenger's travel documents
Collect revenue as required.
January 2015-June 2015 worked at PRECISION AIR COMPANY as a trainee for six (6) months as a customer service agent.
Responsibilities
Assist passenger with self-service check in kiosk
Issue of boarding pass
Help passenger with complain and question
Maintain the highest standard of safety and security all the time
Making announcement as required
Produce work related document as required e.g.: GD
Dealing with delayed and flight cancellation
Help customer with complaint and question
Other duties as assigned
Comply with Transworld standard operation procedure
Collecting revenue e.g., airport tax for charter flight from the passengers. G: COMPETENCIES
Good team player
Speaking good English and Swahili
Writing as well as reading good English and Swahili
Good customer service
Flexible and able to work under pressure
Good Leadership and supervisory skills
H: HOBBIES
Reading books
Travelling adventuring
Exchange ideas from different people
Listening to motivational speakers
Singing
I: OTHER SKILLS/EXPERIENCE
Customer service skills
Communication skills
Security awareness skills
Safety management skill
Dangerous good regulation skills
Security awareness skills
MAAS skills
Emergency response planning skills
Passenger handling skills
Time management skills
Computers skills
Entrepreneurship skills
J: REFEREES
RAMADHAN MAKOYE
DUTY MANAGER
DNATA ZANZIBAR AVIATION,
ady556@r.postjobfree.com
PATRICK MAHIMBO
KLM-STATION MANAGER-ZANZIBAR
ady556@r.postjobfree.com
CAROLYNE CHIBOLE
STATION MANAGER DAR-ES SALAAM
PRECISION AIR COMPANY LIMITED
ady556@r.postjobfree.com
DECLARATION
I ESTHER NYAMJA MABELE declares that all the information given is all true and nothing but the truth.
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