QUEENETH MMA

SCRUM MASTER

SUMMARY:

Professional Scrum Master/Project Manager with overall experience of Ten (10+) Years and about Seven (7+) years of successful hands-on experience working in the Manufacturing, Financial & Information technology while facilitating and leading teams to have an agile mindset and achieve clients’ expectations. Meticulous and results-driven scrum master with substantial experience spearheading complete lifecycle of projects by utilizing and deploying robust skillset and expertise of Scrum values. Visionary leader; expert at leading and empowering team members through ongoing training on Agile/Scrum practices to meet and exceed project milestones and business vision and objectives. Adept at removing impediments impacting delivery and building problem-free environment. Instrumental in meeting all internal audit requirements and engaging with external auditors. Possess strong knowledge of deploying agile tools, such as Jira, Confluence, and Azure Dev Ops to enhance scope and operability of processes. Articulate communicator with innate ability to forge solid relationships with clients, stakeholders, and management at all levels.

Excellent organizational skills that reflect my ability to perform and prioritize multiple tasks

Excellent communication and customer service skills

Excellent written and verbal communication skills

Strong interpersonal skills and the ability to build relationships

Excellent problem-solving skills with strong thinking and decision-making skills

Highly resourceful and very independent and ability to work as a team

Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point), Adobe Acrobat, and Social Media web platforms.

Proficient in various project management tools

Outstanding Team Building Skills

Strong Leadership and Organizational Skills

AREAS OF EXPERTISE:

Project & Program Management

Agile/Scrum Methodologies

Technical Support & Assistance

Regulatory Compliance

Alignment

Strategic Planning & Execution

Cross-Functional Collaboration

Risks Assessment & Mitigation

Relationship Building

Jira

Team Leadership & Development

Continuous Process Improvement

Problem Identification & Resolution

KPIs & SLAs Adherence

Dashboard

EDUCATION:

Bachelor of Technology (B.Tech) in Transportation & Management from Federal University of Technology, Owerri, 2007

LICENSES & CERTIFICATIONS:

PSM1 (Credential # 787523)

SAFe 5.0 (Credential # 91193985- 3904)

CSPO (Still Pursuing)

PROFESSIONAL EXPERIENCE:

Texas Instruments, Dallas TX Jan 2021 – Present

Scrum Master

Project: Direct teams of process engineers, machine learning experts, robotic process engineers, and software developers to establish communication gateway between microchips and sensors to trigger safety functionalities in automobiles and aircraft.

Administer and facilitate all sprint ceremonies, including standups, retrospectives, backlog refinement, sprint review, and planning sessions. Organize and maintain product backlog by aiding product owners to steer methods for creating effective user stories along with prioritization techniques. Monitors team performance using information radiators like burn up/burn-down, velocity charts, and cumulative flow diagrams while making progress visible and transparent to team and stakeholders. Executive robust strategies to develop self-organized, cross-functional, and extremely effective scrum team to generate10% quality improvement in each release. Determines team's training requirements, provides assistance, and plans periodic skill transfers to ensure well-balanced distribution of knowledge and abilities across team.

Nurtured ties with business and technical partners to effectively communicate business and technical information.

Reduced development time by 30% via proactively attending and assisting development and maintenance teams to utilize effective tools and standards in line with best practices.

Decreased 35% production defect leakages and increased 20% functionalities development by encouraging teams to adopt engineering best practices, including pair programming, test-driven development, and code review.

Planned and coordinated key activities in order to detect and address dependencies within team and with other scum masters while conducting quality tests to ensure in-built quality across all facets of development life cycles.

PNC Financial Services, Garland TX Mar 2018 – Nov 2020

Scrum Master

Project: Led cloud-based ERP system implementation to integrate and support Finance, Sales, Procurement, Marketing, Human Resources, and Admin processes operations.

Facilitated scrum ceremonies, including daily stand-up, retrospective, backlog refinement, sprint review, and planning sessions. Supervised and counseled two cross-functional teams through waterfall-to-agile transition. Introduced new key features by paying up technical debt and optimizing software delivery process effectiveness in collaboration with team. Leveraged planning Fibonacci poker cards to facilitate estimating user stories. Ensured compliance with validated standards throughout testing process prior to releasing code. Organized and scheduled periodic meetings between teams to discuss cross-team dependencies and align on resolution cycle with other Scrum masters.

Increased agile team efficiency by detecting and removing obstacles from sprint and iteration progress.

Developed key dynamics to resolve conflict and promote cross-functional cooperation amongst team members.

Improved product quality by 25% using best practices such as continuous integration, code reviews, and pair programming.

Enhanced overall team hygiene and created a hyper-collaborative environment by researching and identifying unique frameworks and methodologies.

CVE Technologies, Dallas TX Jul 2015 – Mar 2017

Scrum Master

Project: Supported two teams in projects involving ring-fencing standard and custom applications servers and endpoints with Guardicore Centra to improve CVE Technology’s overall security posture and strive toward Zero trust security strategy.

Led, coached, and supported teams to adapt and execute agile methods and processes implementation in practice work. Streamlined operations by keeping teams focus on sprint’s priorities and business values, as well as protecting from over-committing. Leveraged key metrics and radiating information to evaluate performances and visibility on team’s progress while promoting visibility and transparency among team and stakeholders.

Executed and drove adoption of agile best practices, removed impediments, and fostered self-management.

Met and exceeded stories completion within sprint in collaboration with product owner during sprint review/planning session.

Developed team's agile methodologies understanding and enabled to make process improvements in action plans as outputs of sprint retrospective sessions.

Utilized various techniques, including MOSCOW ranking, KANO model, and RICE to aid product owners and project managers in effective product backlog management, user story creation, and prioritizations.

GE Springfield Ltd, Abuja, Nigeria Jan 2012 – Jun 2014

Business Development Manager

Delivered data on market trends and recruited best practices to influence proactive and creative approaches to talent identification by serving as a consultant to business and HR leadership. Directed various key operations, including management of large volume data and test result documentation from sample and real data while aiding developers to visualize functional and non-functional requirements. Organized and steered weekly schedule of planned activities, sustained accurate records of all contact with clients, and oversaw key correspondence related to all selling activities. Maintained accurate and up-to-date understanding of competing products while highlighting their disadvantages and promoting in-line merits.

Influenced senior stakeholders using the data-oriented approach to drive strategic decisions.

Evaluated and contacted potential business partners to locate and propose potential business deals.

Discovered and explored new business opportunities by nurturing social networks and participating in professional organizations.

OTHER EXPERIENCE:

CLIENT

ROLE

LOCATION

DURATION

MRS Oil

Administrative Officer

Nigeria

2008-2010

Ashbeth Trust and Investment

CSA

Nigeria

2010-2012

AFFILIATION:

Member, Nigerian Institute of Management (NIM)

Member, Chartered Institute of Personnel Management

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