HARNINDER SINGH BENIWAL

Brampton, Ontario

*** - *** - ****

ady52v@r.postjobfree.com

PROFESSIONAL SUMMARY

Customer service professional with more than 2 years of experience working in call centers. Consistent positive interactions with customers and knowledge of time management have resulted in a promotion to team leader. Proven ability to provide excellent customer service in busy environments. I can utilize my past warehousing experience which includes inventory control, leadership, and team building to advance to a position of higher responsibility in the future. Exceptional Forklift Driver bringing more than 3 years of transportation and logistics experience. Hard-working multi-tasker with outstanding leadership, problem solving and communication skills. Certified and team player experienced in all aspects of shipping and distribution. Organized and detail-oriented while handling shipping-related recordkeeping and logistics.

SKILLS

• Excellent customer service

• Excellent communication skills

• Problem solving

• Leadership skills

• Certified Forklift Operator

• Unloading Dock Trailers

• Shipping and Receiving

• Team work

• Positive Attitude

• Microsoft Office

• Warehouse Operations

WORK HISTORY

Forklift Operator-

Kraft Heinz, Milton Ontario (April,2022- Present)

• Completed daily forklift safety checklists.

• Received cargo by lifting and moving it using hand trucks and pallet jacks.

• Communicated with floor managers to determine merchandise placement.

• Reported damage to racks, faulty equipment and other safety hazards to a supervisor.

• Loaded the transfer truck with a front end loader.

• Unloaded cartons from pallets and filled storage racks with cartons.

• Removed plastic and straps from pallets to facilitate unloading.

• Moved pallets of merchandise using electric forklifts and electric pallets.

• Coordinated with other lift truck drivers and production personnel to process orders efficiently.

• Maintained a neat and clean working area at all times.

• Examined shipments for quality and accuracy.

• Handled multiple tasks simultaneously to maximize work efficiency. Call Center Representative (09/2019-09/2021)

IOS Solutions(Rogers)- Prince Edward Island

• Handled 50+ calls daily in a very busy, fast paced team environment.

• Address all customer service queries in a polite, accurate, and timely fashion.

• Dealt with all request of the call center. Responsibilities included examination of inquiries, sending issues to suitable parties if necessary.

• Developed and maintained client loyalty and satisfaction through very effective one call resolution; increased sales and profits through the implementation of new, original business initiatives.

• Provided high standard customer service to maximise customer satisfaction.

• Receive source data such as customer names, addresses, phone numbers, credit card information, and enter data into various customer service software.

• Retaining significant amounts of information in order to provide the best customer service with the most accurate and helpful information.

• Remained courteous and calm at all times, even during moments of intense customer displeasure.

• Created and implemented new procedures and processes; Dealt with a wide assortment of client administration issues.

• Continually worked to enhance call center's reputation by providing quality and timely service. Fork Lift Operator-

07/2018 to 08/2019

Amazon Fulfillment Centre (YYZ3) – Brampton, Ontario.

• Boosted team efficiency by moving materials with forklifts, cranes and other equipment such as hoists and drills.

• Promoted operational efficiency by maximizing loads on each transfer.

• Prevented waste when transferring materials between transport containers and processing equipment.

• Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.

• Coordinated team member movements based on current needs, avoiding safety concerns or delays.

• Received training and certification from Amazon to represent brand, explain technical functions of mobile devices and guide product selection by customers. EDUCATION

Ontario College Diploma:

Business General, 01/2017 to 04/2018

Niagara College (Niagara on the Lake Campus),

Niagara Falls, Ontario.

CERTIFICATIONS

• Ontario Driving License- Class G

• Ontario Private Security Guard license.

• Cardiopulmonary Resuscitation Certificate – Level B & C.

• First Aid Training certificate.

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