Data Entry, customer service, IT Specialist, accounting
Resume:
Carol Moran
Bedford, VA *****
*******@*****.***
Authorized to work in the US for any employer
Work Experience
On Site Supervisor
Surge Staffing - Fishersville, VA
February 2020 to June 2020
• Supervise temporary employees located at Supply One in Weyers Cave VA.
• Coach the employees on attendance, following company rules; behaviors, etc.
• Track time on Uattend and timesheets.
• Calculate time and run reports for payroll.
• Track attendance each day and follow up with employees when they do not show up for their shifts.
• Ensure that company policies and procedures are being met. Application Support Analyst, IT Department
nTelos Inc. - Waynesboro, VA
July 2012 to January 2015
· Tier 2 support for the company as a whole
· Work on projects such as: Callidus (commission system), CRM, LivePerson (Click to Chat), EIP
(Enhanced Incentive Program
· Run SQL statements to correct issues
· Test systems during code pushes
· Train others to use new systems
· Work trouble tickets daily
Commissions Specialist
nTelos Inc.
May 2002 to July 2012
• Coordinate schedules, reports, procedures and resolution of issues with other departments.
• Process monthly commissions for all commissionable employees and authorized retailers.
• Manage and maintain Callidus (commission system).
• Training of commissionable employees to use the Callidus system.
• Prepare and book journal entries and accruals to the general ledger.
• Continually develop and coach managers and representatives to effectively understand, meet and exceed changing commission needs.
• Resolve 300-400 disputes monthly by researching internal databases and documentation for solutions • Answer questions and make necessary changes as requested by authorized retailers and commissionable employees, when needed.
• Continually test systems to ensure accuracy.
Accounts Payable Clerk
nTelos Inc.
May 2002 to April 2003
• Keyed invoices • Reviewed and balanced all invoice batches • Answered multi-line phone, typed letters and performed any other clerical duties as assigned. Customer Service Representative
BURRIS REFRIGERATION - Lyndhurst, VA
June 2001 to May 2002
• Prepared Bills of Lading and Receipts for the warehouse.
• Provided excellent customer service to the clientele (ConAgra, Pilgrims Pride, Maple Leaf, Golden Foods).
• Oversaw payroll and bookkeeping.
Business Office Manager
COUNTRYSIDE ASSISTED LIVING - Staunton, VA
February 2000 to February 2001
• Managed the preparation and review of monthly, quarterly and annual financial reporting including income statements, balance sheets and key performance indicators.
• Billing of Medicare, Medicaid, and private insurance for the residents.
• Develop, analyze and interpret statistical and financial information to appraise operating results and performance against budget and formulate trends. Direct budget and cost controls as well as financial analysis for all operations. Recommended changes to improve systems, financial performance and housing costs.
• Managed all aspects of newly hired employees to include: orientation of company policies and procedures; verifying and submitting insurance enrollees; performing criminal background checks.
• Managed all payroll, all a/p and a/r duties to include: preparing cash receipts, invoice batches, ancillary forms, journal entries, reconciliations of balance sheets and checkbooks; postings to the general ledger.
• Managed or acted as a key participant on cross-functional teams, specifically in the areas of revenue, access and marketing to implement systems, provide financial guidance and ensure sound accounting controls.
• Continually developed and coached staff to effectively understand, meet and exceed changing business needs.
Key Achievements: • Significantly improved the monthly financial reporting packages.
• Recovered approximately $100,000 for the home from previous employee errors. Program Support Technician
UNIVERSITY OF VIRGINIA - Charlottesville, VA
September 1997 to September 1999
Prepared schedules for clerkships/rotations; scheduled treatments; received and distributed consultations; managed one employee; served as back up for other technicians; served as back up for supervisor. Performed all administrative duties for seven physicians to include but not limited to: creating and preparing grants, letters, etc., scheduling appointments and/or rotations; maintaining their daily schedules. Also, I performed the first step in billing of the psychiatric consultations. Executive Assistant
WAYNESBORO OFFICE ON YOUTH - Waynesboro, VA
May 1993 to October 1995
May 1993 - October 1995
Prepared monthly reporting, analyzed general ledger and financial statements for Executive Director. Created and prepared minutes for monthly board meetings; ordered office supplies; answered phones; helped with the youth group (taking the youth to their job sites; preparing activities, etc); taught a parenting program that was offered by the Youth Office. Performed all administrative duties as required. Education
Associate in Business Management and Accounting
STRAYER UNIVERSITY - Falls Church, VA
January 2009 to June 2011
High school or equivalent
STUARTS DRAFT HIGH SCHOOL - Stuarts Draft, VA
September 1984 to June 1988
Skills
• Application Support
• System Analyst
• On-Site
• Journal Entries
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