Annette Lebron

562-***-**** ady529@r.postjobfree.com Long Beach, CA 90802

Summary

Hard-working professional with a proactive and organized approach. Advanced computer skills and ability to learn new programs quickly. Excellent attention to detail and strong problem-solving abilities. Proven track record of providing exceptional customer service and resolving complex inquiries, with tact, diplomacy and confidentiality.

Experience

Inbound Call Center (contract/temp roles)

OptumRX, Costa Mesa, CA - Customer Advocate (Oct 2019 - Mar 2020)

●Handled 80 - 120 inbound calls daily, assessed customer needs, provided accurate and timely assistance.

●Educated customers about their benefits structure, processed RX orders and provided shipping details.

●Used multiple programs and databases to provide up to date benefits information, maintained meticulous documentation for all transactions.

●Consistently met productivity, schedule adherence, quality standards and HIPAA compliance.

See's Candies, Long Beach, CA - Senior Gift Consultant (Oct 2018 - Dec 2018)

●Delivered excellent customer service by engaging one-on-one with customers in a call center.

●Provided information on any ongoing sales or promotions, upselling and making suggestions

●Processed large quantity gift orders for both large and small corporations, business as well as individual customers for the holiday season.

●Verified all information such as names/spelling and addresses for accuracy, provided shipping details such as method, tracking numbers and arrival times.

Optum, Cypress, CA — Senior Customer Service Rep. - Card Services (Nov 2017 - Feb 2018)

●Handled 65 - 100 inbound calls daily and provided accurate and timely assistance.

●Delivered excellent customer service by engaging one-on-one with customers, providing detailed information in regards to FSA transactions and/or transaction denial codes.

●Collaborated with various departments to resolve complex inquiries in regards to FSA/HSA debit cards, benefit structure and deductibles.

●Maintained detailed notes in the customer account for all transactions.

Herbalife, Torrance, CA — Customer Service Rep - Member Services (Apr 2017 - June 2017)

●Delivered excellent customer service, handled 100 - 120 calls a day

●Provided information on all product lines, items, upcoming promotions, sales, events and membership types, processed orders and provided shipping details or pick up locations and information.

●Maintained meticulous documentation for all transactions.

Project Coordinator - (contract/temp roles)

DirecTv/AT&T, El Segundo, CA — Project Coordinator - Software Engineering (June 2016 - Sept 2016)

●Provided project support, served as the main point of contact for project-related information.

●Created and distributed daily updates, weekly project reports and coordinated weekly project update meetings, tracked all action items to close.

●Updates to team Wiki page, issued, track and closed work tickets using Jira

North American Honda, Torrance CA— Project Coordinator - Internet Security (Sept 2015 - Dec 2015)

●Provided project support, served as the main point of contact for project-related information.

●Created and distributed daily updates, weekly project reports and gantt charts

●Managed complex excel spreadsheets for project financials, resources and milestone dates

●Coordinated the preparation and execution of Statement of Work documents, invoices, purchase orders and updates to the project's SharePoint

Wells Fargo Dealer Services, Irvine, CA— IT Admin/Project Coordinator - (Sept 2014 - Dec 2014)

●Provided project support and administrative support to IT/Security/Business services teams.

●Tracked items for risk management and change control, issued and tracked work order tickets

●Organized and prepared presentation materials, recorded action items and meeting minutes.

●Handled administrative duties such as data entry, document filing and correspondence drafting.

●Conducted internet research, managed calendars, ordered and maintained office supplies.

●Coordinated access requests for employees, vendors, and guests.

●Planned, promoted, executed and attended employee events, engaging with all levels of personnel.

Hyundai Motor America, Corp Office - Fountain Valley CA Asset Analyst (July 2014 - August 2014)

●Managed company-issued assets such as cell phones and services for such assets, worked with vendors for cost-effective options.

●Assisted employees with general information, policies and global services for international travel.

●Maintained updated accurate files for every company issued device and service agreement.

●Initiated and maintained a great report with vendors and in-house IT department

KIA Motors America, Corp Office - Irvine, CA (contract/temp roles)

Administrative Coordinator - Facilities/Administration (Feb 2014 - July 2014)

●Assisted in administrative, financial, capital, and operations management.

●Managed/tracked vendor contracts, purchase orders, and invoices for corporate and regional offices.

●Developed and maintained strong relationships with customers, vendors, and all levels of personnel.

●Oversaw company-issued mobile devices and services, including ordering devices and service along with set up, instructions for use with the Good App and service while traveling.

●Maintained files on each device and employee contract in regards to such assets.

Project Coordinator - Retail Development (Feb 2013 - Jan 2014)

●Tracked 2 multi-million dollar projects for dealership renovation programs.

●Scheduled and attended update meetings with stakeholders.

●Created and maintained detailed project plan spreadsheets.

●Managed dealer files, including applications, contracts, and project communications.

●Handled project database, performed administrative related tasks, tracked any/all change orders.

●Audited monthly invoices for accuracy, created purchase orders using SAP

Toshiba America Business Solutions, Irvine, CA — HR Administrator - HR/Legal (Aug 2011 - Dec 2012)

●Provided general administrative support to the HR/Benefits department.

●Processed various paperwork related to employee leaves, benefits, and personnel files.

●Acted as a point of contact for COBRA eligibility and payments.

●Assisted with new hire onboarding and orientation.

●Conducted data entry and maintained employee information in the Oracle system.

Hyundai Motor America, Corp Office - Fountain Valley CA - Analyst - Fleet Remarketing (Sept 2010 - Aug 2011)

●Processed fleet remarketing paperwork and audited sales packets.

●Data entry of all Condition reports for returned Fleet vehicles

●Generated weekly and monthly reports and handled citations through DMV online.

●Participated in SAP beta testing and implementation.

HR Coordinator - Human Resources (Mar 2010 - Sept 2010)

●Assisted with employment activities including job postings, reviewing resumes, scheduling interviews, conducting new hire orientations and introductions.

●Managed personnel files, updated company wide organizational charts, job descriptions and pay scales

●Assisted with benefits ran reports, administered COBRA database, processed FMLA and LOA

●Handled purchase orders, check requests, and invoices.

●Coordinated, executed and engaged in all company-sponsored employee events.

Skills

●Advanced computer skills including Word, Excel, PowerPoint, Outlook, SAP, Jira and AS400

●Ability to create, edit, proofread, and format documents/presentations

●Excellent customer service skills with the ability to effectively handle difficult situations and remain calm under pressure.

●Ability to maintain composure and handle multiple changes, deadlines and shifting priorities

●Ability to develop and maintain effective relationships with all levels of personnel, vendors & customers.

●Strong organizational and multitasking skills

●Ability to act with discretion when handling confidential information.

Contact this candidate