Tiffany Leota C 208-***-****

**** * ***** ***** **

Meridian, ID 83642

**/**/****

Professional experience

March 2020-present

Job Title: Sales and Marketing, Program Manager

Centauri Health solutions

FLSA Status: Exempt

Job Summary:

This position is responsible for managing the SNAPCare® referring offices in the assigned marketing territory and will be responsible for informing, educating, and assisting the physicians and office staff. Education will include but not be limited to scheduling, pre-registration, insurance verification and pre-certification for all scheduled services at Ivy Client Facilities. This position must demonstrate a commitment to quality customer service to patients, physicians, co-workers and the general public. The Program manager will provide direct support and supervision in designing and recommending operational improvement programs. Establish and foster constructive relationships with “C” level executives at each of the clients within their area of responsibility.

Program Management:

•Lead SNAPCare® implementation in assigned geographic markets

•Growing and expanding the SNAPCare® program across all assigned geographic markets

•Identify and build relationships with referring physicians, schedulers, and office staff in the primary, secondary, and tertiary service areas and surrounding communities.

•Design and follow a disciplined call route. Make routine cold calls on new physician offices.

•Serve as a liaison between the hospital and physician offices to uncover customer needs, concerns, and appreciation. Work with hospital physician liaison(s) to coordinate field activity, market feedback, and follow up tasks.

•Manage territory strategically in order to increase the number of referrals to the facility and drive imaging volumes. Center call activity and emphasis on physicians or physician groups with significant referral potential.

•Routinely monitor and gain information on competition in the outpatient imaging marketplace. Benchmark services against competition.

•Creating marketing collateral for SNAPCare®

•Conducting internal and external education of SNAPCare®

•Project manage the selection, onboarding, and launching of referring offices on SNAPCare®

•Innovating new extensions of the SNAPCare® service Client Management:

•Maintain a high level of customer service and satisfaction through regular client communication

•Establish strategic relationships with key executives in each client account; meet with such executives regularly to review past performance and discuss future initiatives

•Identify key strategic projects with each client designed to create value Teamwork and Communication:

•Establish and foster a spirit of collaboration and cooperation among the SNAPCare® team and stakeholders

•Assume primary responsibility and accountability for identifying and supervising value creating initiatives

•Assume primary responsibility and accountability for identifying and quarterbacking SNAPCare® initiatives. Work collaboratively with peers (Analytics, Operations, Regional Managers, SNAPCare® Coordinators) to complete value creating initiatives.

•Report on the status of all client relationships in their region through regular (no less frequent than monthly) structured sessions with senior management Professional Development:

•Research and stay abreast of news and technological advancements in the field of medical imaging

•Identify industry best practices

May 21, 2013-July 2018

Patient Service Specialist

OGA

3520 E Louise Dr

Meridian, ID 83642

Duties and responsibilities:

● Checking in Patients including verification of patient information

● Entering proper insurance information into Next gen

● Checking out patient verifying information scheduling patient

● Scheduling future appointments and procedures

● Answering phone calls to clinic

● Placing tasks to nurses and providers for patients

● Gathering Patient records from different resources

● Processing Scanned Documents all of Eagle and Helping with Meridian

● Navigating Next gen, Windows, IHDE, and EPIC

● Processing records request

● Managing incoming and outgoing referrals

● Implementing the Tricare processes for the Clinic

● Processing Tricare Patient and their needs referrals and authorizations

● Doing all of eagle clinics OBE helping with Meridian OBE

● Processing and checking benefits for all eagle procedures and helping with Meridian procedures

● Navigating multiple insurance web pages example: Tricare

● Handling Multiple providers and patients; example: running Eagle clinic with two providers

Professional experience

March 29, 2011- October 7, 2013

Health Care Resource Specialist

Resource Center

Saint Alphonsus Regional Medical Center

6600 Emerald

Boise, ID 83704

Duties and responsibilities:

Phone Team Lead My Position

● Answering the 208-***-**** Line.

● Answering the Health Grades Lines.

● Updating Patient's on their referrals

● Answering any questions that Customers calling Doc's line may have.

● Scheduling patients in Next Gen that call in looking for Doctor

● Scheduling patients in Next Gen on follow up for ED referrals

● Entering patient's information into Next Gen

● Adding patient's insurance into Next Gen and Checking Eligibility

● Checking eligibility on insurance for clinics

● Doing follow ups for the phone team

● Processing any Insurance Authorization: Tricare, Humana, and Medicaid the patient may need to see the specialist.

● Following up on referrals to see if patient has been scheduled and updating clinic with appt information

● Process referrals from Family care physician to specialist office

● Navigating CD WEB, Next GEN, DR System, West Valley Meditec, Power Chart, ST. Luke's Dashboard, and E.H.R. To get the proper records to process referrals

● Navigating the E.H.R. System to figure out better ways of communicating with the clinic staff and Doctors

● Supporting my fellow co-workers in any way possible Referral Team:

● To process referrals from Family care physician to specialist office

● This includes gathering any notes, labs, and imaging needed to process referral

● Processing any Insurance Authorization: Tricare, Humana, and Medicaid the patient may need to see the specialist.

● Calling Patients to update them with information about their referral

● Following up on referrals to see if patient has been scheduled and updating clinic with appt information.

● Helping with phone calls when the phone Team needs help answering DOC's Line

Goals I have achieved while I was at Resource Center

● I wrote the process and procedures for processing referrals in EHR and communicating in the EHR with clinic staff and Doctors

● Learning and easily scheduling in Next Gen including entering patient information, adding insurance, and checking eligibility

● Being apart of the successful split form one group to two successful Team's the Phone Team and Referral Team

● Implementing the Health Grade line for Saint Alphonsus that braught 4.2 million in when I left

July 19, 2005 to March.10, 2010 :

Wingers Diner Meridian ID

Waitress

Taking drink and food orders

Delivering food and drinks

Taking care of any needs of the customer

Clearing table of any plates or trash

Cashing out customers at the end of their meal

Cleaning tables and any other areas that needed attention May 9, 2005 to July 19, 2005 :

Heritage Auto Inc. Meridian, ID

Service Writer

Setting up appointments for customers

Setting up estimates for repairs

Calling customers with estimates

Explaining what needed to be repaired and getting the approval from customer for the repairs

Setting up work orders for the mechanics

Ordering any necessary parts for repairs

Test driving vehicle to ensure problems where repaired

Taking money for repairs and closing the repair order on the computer Nov. 26 2003 to April 26,2005

Denny’s Restaurant Gainesville, FL

Stared Waitress

Taking drink and food orders

Delivering food and drinks

Taking care of any needs of the customer

Clearing table of any plates or trash

Cashing out customers at the end of their meal

Cleaning tables and any other areas that needed attention Promoted to Unit Manager

Coordinating presentations for employees to explain new items in

Submitting daily and shiftily sales reports to cooperate office and district leader

Changing out the shift cash drawers and running all shift reports

Counting cash drawer and making shift deposit or end of day deposit depending on shift

Ordering, and receiving all food and nonfood items required to run a successful restaurants

Making schedules for employees

Making sure all customers and staff are happy and restaurant is running successfully Education Capitol High School Boise, ID

Boise State University Boise, ID

GED

Boise State University Boise, ID

Communication Major

Marketing Minor

References

1)Fred Webster Physician Relations HCA 208-***-**** ady51o@r.postjobfree.com 2) Jacob Nancolas Director Radiology HCA 208-***-**** ady51o@r.postjobfree.com 3) Mary Williams Manager Radiology HCA 406-***-**** ady51o@r.postjobfree.com 4) )Amanda Reynolds Program Manager Centauri Health 801-***-**** ady51o@r.postjobfree.com

3) Jake Clark Ivy Ventures/ Centauri Health Regional Supervisor 801-***-**** 4) Marcelle Maria Idaho Training Supervisor 208-***-**** ady51o@r.postjobfree.com 5) Becky Storm Saint Alphonsus Regional Medical Supervisor 208-***-****

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