Customer Service Representative
Resume:
Karina Brito.
Loganville, Ga, *****
OBJECTIVE: An interesting position with a growing company to be part of. HIGHLIGHTS: Outstanding success in building and maintaining client/ customer relationships. Exceptionally well organized with a track record that demonstrates self-motivation, creativity, and initiative to achieve both personal and corporate goals. EXPERIENCE:
Oct/ 2022 TTEC-FEMA Loganville, Ga
March/2023 Customer Service REMOTE FROM HOME
Provide Customer with Service Disaster Assistance Residents around USA. Helped customers to complete applications over the phone and following up. Mar/2022 SOURCE SUPPPORT Lawrenceville, Ga
Oct/2022 Customer Service Representative
Provide Customer to Pure Storage Company.
Helped customers with technicians’ visits and following up Parts were delivered correctly on time before technician arrives.
July/2021 Park 156- Winn Companies Lawrenceville, Ga Dec/2021 Leasing Consultant
Interviews prospective tenants and records information to ascertain needs and qualifications. Accompanies prospects to model homes and apartments and discusses size and layout of rooms, available facilities, such as swimming pool and saunas, location of shopping centers, services available, and terms of lease.
Completes lease form or agreement and collects rental deposit. Inspects condition of premises periodically and arranges for necessary maintenance. Makes recommendations on various methods of advertising to generate traffic. Jan/ 2021 American Landmark Properties Hollywood, Fl July/2021 Leasing Consultant
Interviews prospective tenants and records information to ascertain needs and qualifications. Accompanies prospects to model homes and apartments and discusses size and layout of rooms, available facilities, such as swimming pool and saunas, location of shopping centers, services available, and terms of lease.
Completes lease form or agreement and collects rental deposit. Inspects condition of premises periodically and arranges for necessary maintenance. Makes recommendations on various methods of advertising to generate traffic. Jan/ 2020 Atlantic Pacific Management Boca Raton, Fl Dec/2020 Leasing Consultant
Interviews prospective tenants and records information to ascertain needs and qualifications. Accompanies prospects to model homes and apartments and discusses size and layout of rooms, available facilities, such as swimming pool and saunas, location of shopping centers, services available, and terms of lease.
Completes lease form or agreement and collects rental deposit. Inspects condition of premises periodically and arranges for necessary maintenance. Makes recommendations on various methods of advertising to generate traffic. May/2019 Richman Properties Davie, Fl
Dec/2019 Palm Ranch
Showing apartments and answering prospective residents’ questions about pricing Maintain prospect records using proprietary online tools. Verify applications and follow up on applications including resident screening. Prepare leasing agreements.
Showing apartments and answering prospective residents’ questions about pricing· Prepare leasing agreements· Verify applications and follow up on applications including resident screening· Follow up on prospects and leads· Coordinate with the marketing team to place online ads and ensure signage is correctly positioned· Maintain prospect records using proprietary online tools. Follow up on prospects and leads. April /2018 Maxx Properties the Upton Hollywood, Fl May/2019 Leasing Consultant
Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
Immediately record all telephone and in-person visits on appropriate reports. Files own guest cards and maintain according to established procedures. Inspect models and available “market ready”, communicate related service needs to Property Manager.
Demonstrate community and apartment/model and apply product knowledge to client needs by communicating the features and benefits; close the sale. Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.
Ensure apartment is ready for resident to move-in on agreed date. Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs. Assist in monitoring renewals. Distribute and follow-up on renewal notices. Monitor advertising effectiveness. Gather information about market competition in the area and file.
June /2017 HUMANA Miramar, Florida
Dec/2017 Licensed Sales Agent/ Customer Service
Develops base for long-term sources of clients by using referrals, occupational, and special-interest groups to compile lists of prospects. Approaches potential clients by utilizing mailings and phone solicitation; making presentations to groups at company-sponsored gatherings; speaking publicly to community groups about financial well-being.
Determines clients' particular needs and financial situations by scheduling fact-finding appointments, determining extent of present coverage of Health. Develops a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation. April/ 2016 Alorica Sunrise, Florida
May /2017 Customer Service Representative
Collection calls and/or correspondence in a fast-paced goal-oriented collections department. Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. Accountable for reducing delinquency for assigned accounts. Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
Jan/2015 PUBLIX SUPERMARKETS Miramar, Fl
April/2016 Customer Service
Provide Customer.
Working on different department.
July 11/2011 Comcast Miramar, Florida
to April /2014 Sales / Customer Service Representative Determined requirements by working with customers. Answered inquires by clarifying issues: researching, locating and providing information to customers.
Sold services by recognizing opportunities: explaining new services and fulfilled their needs.
Updated job knowledge by participating in educational opportunities. Enhanced organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments. EDUCATION: Broward College Pembroke Pines, Florida English Classes 2012
Spirit School of Languages Guayaquil, Ecuador
Bilingual Technologist 1998
Catholic University Guayaquil, Ecuador
Economics 1996
Fair Housing Training Fort Lauderdale, Fl
2020
REFERENCES: Available upon request
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