Data Entry
Resume:
Tashikya Cooper
San Antonio, TX *****
ady4z7@r.postjobfree.com
Work Experience:
HealthPlan One
Licensed Health Insurance Agent, San Antonio, TX
July 2022-August 2023
●Present, promote and sell products/services using solid arguments to existing and prospective customers
●Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
●Update customer records and schedule daily tasks/callbacks.
●Participate in training and coaching programs to further develop skills
●Maintain service center expectations as well as company policies and procedures.
●Have knowledge of Medicare, Medicare Advantage, Medicare Part D, Medicare Supplements, Individual and family plans, and Dental.
●Strong computer skills, including working knowledge of MS Windows and strong keyboarding skills with the ability to toggle between 2 monitors. Strong interpersonal skills.
Diabetes & Glandular Disease Clinic
Certified Medical Assistant, San Antonio, TX
December 2021-April 2022
●Collect health history and vital sign data and enter it into electronic patient records accurately, thoroughly, and in a timely manner.
●Maintain accurate documentation data in an electronic patient record.
● Obtain pertinent labs, x-rays, other tests as needed by the provider to assist with patient care with promptness.
●Ensure patients’ charts completeness inclusion of previous office visit- dictation and labs, Dexa results with assistance from medical records.
● Maintain a well-organized work area.
●Maintain assigned examination rooms, including apportioning supplies and surface cleaning.
●Assist with processing of laboratory reports, including clarifying lab orders made by the provider and forwarding results to patients in a timely fashion Assist the medical provider with fax communications to other providers /facilities
●At the direction of the provider, assist in the provision of sample medication or prescriptions and the documentation of such.
●Teach/Demonstrate proper use of selected glucometer devices to patients and their families at provider request.
Sigma Primary Care
Certified Medical Assistant/Phlebotomist, San Antonio, TX
September 2021 to December 2021
●Stocks supplies, clean instruments, and prepares equipment in the work area.
●Refilled Medication requests.
●Keep patients records accurately Updated and organized
●Proficient in electronic medical records.
●Gathered all the history from each patient in the exam room before the physician sees the patient.
●Operate electrocardiogram or other equipment to administer routine diagnostic tests.
●Perform phlebotomy, prepare and label blood and urine specimens, complete required paperwork for laboratory processing, and package specimens for transport.
●Perform general office duties, such as answering telephones, taking dictation, and scheduling appointments for patients.
●Verify insurance and collect copayments from patients using Availity and other websites for insurance verification.
CRA ASSOCIATES/CBOC VA Clinic
Certified Medical Assistant/Phlebotomist, San Antonio, TX
April 2021-September 2021
● Obtain two unique patient identifiers when registering, providing care, treating, or providing services to any patient.
● Courteously answers the telephone in a timely manner and relays messages and/or takes action to assist the customer at the initial point of contact.
●Take messages properly by including the name of the caller, time of call, date of call, a full message, and return call phone number.
●Ensure that each patient receives prompt and courteous attention at each clinic visit.
●Provide prompt, courteous, and high-quality service to internal and external customers.
●Ensure that patient information, eligibility verification, insurance data, means test co-payments are completed and updated on each visit; assist patients with the completion of paperwork.
●Explain to patients, families, and significant others; policies, guidelines, and regulations pertaining to eligibility.
●Schedule appointments in VISTA following VHA Directive 2010-027 or subsequent revisions, VHA Outpatient Scheduling Processes, and Procedures.
●Maintain patient confidentiality by adhering to policies and procedures that protect sensitive patient data. Protect all medical records and electronic information under the provision of the Privacy Act of 1974 and other applicable laws, federal regulations, and VA statutes.
●Provide assistance during patient visits, determine the nature of requests, and initiate action to complete patient processing.
●Recognize delays or problems in Veterans' processing for medical care and take appropriate action to resolve these problems.
●Perform phlebotomy, prepare and label blood and urine specimens, complete required paperwork for laboratory processing, and package specimens for transport.
●Performs quality control as recommended by the manufacturer and ancillary testing coordinator for point of care testing performed.
●Document temperatures of laboratory refrigerators, freezers, and blood collection storage room if required by parent VAMC, daily and take corrective action for out-of-range temperatures.
●Maintain, prepare and ensure proper completion of all laboratory test information/data for input into the computer system and completion of medical records
Gastroenterology Consultants of San Antonio
Certified Medical Assistant, San Antonio, TX
September 2020 to April 2021
●Perform clinical duties associated with the Back Office; including but not limited to: Escorting patients to exam rooms; obtaining vital signs and other pertinent patient histories accurate data entry into the electronic medical records.
●Stocks supplies, clean instruments, and prepares equipment in the work area.
●Refilled Medication requests.
●Keep patients records accurately Updated and organized
●Proficient in electronic medical records.
●Gather all the history from each patient in the exam room before the physician sees the patient either in person or via telemedicine.
●Obtain prior authorization for medications
●Schedule colonoscopies, endoscopies, wireless endoscopies, breath tests, and appointments.
TPC Family Medicine
Certified Medical Assistant San Antonio, TX
June 2020 to September 2020
●Perform clinical duties associated with the Back Office; including but not limited to obtaining vital signs and other pertinent patient histories; accurate data entry into the electronic medical records.
●Refilled medication requests.
●Keep patients records accurately updated and organized
●Proficient in electronic medical records.
●Gather all the history from each patient in the patient's home before the Nurse Practitioner assesses the patient.
Patient Service Care Representative
Carenet Healthcare San Antonio, TX
February 2020-June 2020
●Responsible for all front office patient coordination; to be completed in a timely manner (e.g. appointment scheduling, transport coordination)
●Communicates clearly and effectively (both oral and written) with patients, clients, Team Members, peers, and leadership.
●Accurately inputs data into both Carenet and EMR (Electronic Medical Records) databases
●Answers all inquiries from patients, customers, and third-party vendors; provides clinic directions/hours of operation
●Demonstrate the ability to multi-task; simultaneously thinks, talks and types
Pharmacy Technician Trainee
CVS Caremark San Antonio, TX
July 2019-February 2020
●Maintain complete, timely, and accurate documentation of all approval and denials, and transfer all clinical questions and judgement call to the pharmacist.
●Responsible for screening orders, research, accurately and efficiently reading, interpreting, and entering prescriptions into the computer system in a timely fashion, and/ or thinking through and solving escalated prescription issues.
●Direct questionable prescriptions to the prescriber for clarification, and enter incomplete prescription information once clarification has been obtained and complete appropriate described patient letter.
●Offer solutions needed to help simplify the customer healthcare experience.
Pharmacy Technician Trainee
Walmart Pharmacy Boerne, TX
April 2019-July 2019
●Fill prescriptions and verify medication is correct before giving it to customers.
●Greet customers, answer customer questions, and resolve problems.
●Answer incoming phone calls from doctors’ offices and customers to take prescription orders.
●Store new inventory items, check for outdated inventory, and inform the pharmacist or pharmacy manager when stock is running low.
●Collect and process payments from customers for filled prescriptions.
●Verify insurance and process insurance forms for customer orders.
Certified Medical Assistant (CMA)
UT Health Science Center San Antonio, TX
October 2017 to November 2018
●Perform clinical duties associated with the Back Office; including but not limited to: Escorting patients to exam rooms; obtaining vital signs and other pertinent patient histories; accurate data entry into the electronic medical records.
●Stocks supplies, clean instruments, and prepares equipment in the work area.
●Refilled Medication requests.
●Keep patients records accurately Updated and organized
●Proficient in electronic medical records.
●Gather all the history from each patient in the exam room before the physician sees the patient.
●Perform pulmonary function test as well as six-minute walk test.
Medical Assistant (Pain Management)
The San Antonio Orthopedic Group San Antonio, TX
May 2017 to August 2017
●Provides set-up of examination room and instruments in accordance with proper sterilization techniques.
●Perform clinical duties associated with the Back Office; including but not limited to: Escorting patients to exam rooms; obtaining vital signs and other pertinent patient histories; accurate data entry into the electronic medical records.
●Stocks supplies, clean instruments, and prepares equipment in the work area.
●Filled out Disability Forms/answer any medical questions for Work case managers. Ordered X-rays, MRI and Physical therapy.
●Drew injections, refilled medication requests, keep patients’ records accurately updated and organized.
●Experienced in pain management, orthopedic setting, including epidural injections, nerve blocks, & medial branch blocks.
●Gather all the history from each patient in the exam room before the physician sees the patient. Received calls from workers’ compensation managers & provided information for disability Claims.
Medical Assistant (Float Pool)
The San Antonio Orthopaedic Group, San Antonio, TX
December 2016 to May 2017
●Provides set-up of examination room and instruments in accordance with proper sterilization techniques.
●Perform clinical duties associated with the Back Office; including but not limited to: Escorting patients to exam rooms; obtaining vital signs and other pertinent patient histories; accurate data entry into electronic medical records.
●Stocks supplies, clean instruments, and prepares equipment in the work area.
●Drew injections
●Keep patients records accurately Updated and organized
●Proficient in electronic medical records.
Provider Relation Agent
Connexion Point San Antonio, TX
February 2016 to August 2016
●Keeping sensitive customer information confidential.
●Input data in an accurate and efficient manner in various computer programs.
●Verify the accuracy of information prior to keying.
●Corroborate data accuracy after performing data entry procedures.
●Update records and information in the database. Compare entered data with the source documents.
Healthcare Service Representative
Connexion Point, San Antonio, TX
August 2015 to February 2016
●Assist customers in evaluating their specific needs and recommend appropriate insurance solutions and enrollment.
●Update customer records, schedule daily tasks/callbacks, and review existing customer plans.
●Participate in training and coaching programs to further develop skills
●Maintain service center expectations as well as company policies and procedures.
●Have knowledge of Medicare, Medicare Advantage, and Medicare Part D
●Strong computer skills, including working knowledge of MS Windows and strong keyboarding skills with the ability to toggle between 2 monitors. Strong interpersonal skills.
Medical Assistant
North Hills Family Medicine, San Antonio, TX
November 2014 to June 2015
●Record patients' medical history, vital statistics, or information such as test results in medical records.
●Prepare and administer medications as directed by a physician, authorize drug refills and provide prescription information to pharmacies, and contact medical facilities or departments to schedule patients for tests or admission.
●Explain treatment procedures, medications, diets, or physicians' instructions to patients.
●Clean and sterilize instruments and dispose of contaminated supplies.
●Perform routine laboratory tests and sample analyses.
●Perform general office duties, such as answering telephones, taking dictation, and scheduling appointments for patients.
●Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures.
●Operate electrocardiogram or other equipment to administer routine diagnostic tests.
Operations Specialist
U.S. Navy Reserves, Coronado, CA
April 2012 to August 2014
●Manage and train all personnel in job duties.
●Maintain over 60 personnel files.
●Mentor 6 personnel and help them advance in their career.
●Assist in ways to help boost morale throughout the unit.
●Supervise, prepare work schedules, and assign duties to subordinates.
Operations Specialist
U.S.Navy, San Diego, CA
March 2008 to March 2012
●Operate and monitor communications, detection, and weapons systems essential for controlling air, ground, and naval operations.
●Maintain and relay critical communications.
●Implement emergency plans for natural and wartime disasters.
●Monitor surveillance and detection systems.
●Interpret and evaluate tactical situations and advise superiors.
Education:
Associate of Occupational Studies Medical Specialties
California College San Diego, National City, CA- Graduated 2015
Certifications/Licences:
Life and Health Insurance Agent: NPN: 20418291 License: 2877901
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