P

Elvia Padilla

909-***-****

avelviapadilla@

outlook.com

San Bernardino, CA

92407

SUMMARY

Orderly and committed Remote Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail- oriented and decisive nature with sound judgment, good multitasking (task- switching) abilities, and positive self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. SKILLS

• Time Management

• Updating and Data Compilation

• Schedule Management

• Research and Analytical Skills

• Professional and Courteous

• Computers and Technology

• Appointment Coordination

• Microsoft Office

• Document and File Management

• Judgment and Decision Making

• Customer Service

• Data Integrity and Verification

• Social Media Updating

• Efficient and Productive

• Relationship Building

• Bilingual: Spanish (100%) and

(English 80%)

• Problem Solving

EXPERIENCE

Manager, Bartender, and Lead Waitress

San Bernardino, CA

Bar "El Agave Bar and Grill"/ 2018 to 2023 (5 years)

• Provided exceptional service to a high volume of daily customers.

• Dealt with customer issues for servers, consistently upholding professionalism, and calmness to maintain customer satisfaction.

• Welcomed guests with a personable attitude and brought beverage orders while reviewing menu options.

• Greeted customers, answered questions, and recommended specials to increase profits.

• Maintained detailed inventory of bar supplies and stocked work areas. Registrar’s Office Coordinator

Tijuana, B.C.

“Humanitas University”/2009 to 2013 (4 years)

• Adhered to data confidentiality practices, coordinated meetings, and maintained heavy daily call volumes.

• Perform the necessary procedures to complete the studies for students who are about to graduate, whether it be for professional certificates, degrees, master's degrees, etc.

• Documented daily office activities in report logs for the school Director's review, smoothly implementing suggested operational changes to eliminate process gaps.

• Managed, scheduled, and coordinated office functions and activities for teachers.

• Maintained grade records by updating student information.

• Tracked file movement and researched document histories.

• Working as a team with the director, and other coordinators from different areas to enhance our work objective.

"Quality Control Supervisor for telephone Customer Service." Tijuana, B.C.

Radio Movil Dipsa “Telcel”/ 2003 to 2009 (6 years)

• Established positive rapport with customers, managers, and customer service team members to maintain positive and successful work environment.

• Assisted team members with resolving complex customer issues and implementing targeted solutions.

• Addressed customer inquiries to increase customer satisfaction ratings.

• Trained customer service team members on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.

• Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.

• Delivered continuous training to customer service team members to maximize performance and customer relations skills. EDUCATION AND TRAINING

• UX Designer Professional Certification

Google & Cursera Online 2023 - In process

• Bachelor of Science: Psychology

Universidad UNEA 2005-2009

Tijuana, BC. México

Contact this candidate