KAREN L. CARPENTER - SILVA

ady4xu@r.postjobfree.com

(903) 746 - 4647

PROFESSIONAL EXPERIENCE

Join Parachute, Austin TX October 2022 to June 2023 Human Resource Generalist, HRBP I

• Helped to support organizational initiatives for leadership, development, performance management, compliance, and employee relations.

• Worked closely with upper management and employees to improve work relationships, build morale, and increase productivity and retention.

• Backfilled all open positions within a 3–5-day period.

• Provided HR policy guidance retention through various efforts and center management to help support employee engagement and work life balance.

• Helped develop, implement, and support HR programs and processes to support overall effectiveness of the business.

• Helped to champion and drive Diversity, Equity, & Inclusion (DE&I).

• Analyzed trends in turnover, hiring, promotion, separation, grievances, and recommended preventative actions needed to adjust unfavorable trends.

• Resolved complex employee relations issues and hard, deep diving investigations.

• Managed employee relations issues such as employee complaints, harassment allegations, and work/performance issues while ensuring legal compliance across the board.

• Made recommendations, and took appropriate action, leveraging employee abilities, and managing employee and donor risk.

• Partnered with field and center management to identify and address talent development needs above KPI and work requirements.

• Partnered and liaises with Recruiting team to ensure workforce planning, recruiting, and managing all INDEED virtual Job Fairs and Open Houses.

• Helped to provide management training to new and existing managers across the network.

• Conducted exit interviews, analyzed trends in turnover, hiring, promotions, separations, provided reporting and analysis on turnover trends.

• Traveled 50% of the time visiting new and existing centers to get a pulse on the employees and Center Leadership.

• Promoted HR programs to create an efficient and conflict-free workplace.

• Assisted in development and implementation of human resource policies.

• Undertook tasks around performance management.

• Gathered and analyzed data with useful HR metrics, like time to hire and employee turnover rates.

• Organized quarterly and annual employee performance reviews.

• Maintained employee files and records in electronic and paper form.

• Proactively identified retention issues and provided timely and proper solutions.

• Conducted phone screens, assessment interviews and facilitated candidate feedback process.

• Managed functional staffing strategy and metrics with regular analysis and reporting.

• Attended weekly Team meetings and provided progress report.

• Consulted with operations management, providing guidance when appropriate.

• Managed and resolved complex employee relations issues.

• Conducted effective, thorough, and objective investigations including highly detailed, confidential documentation.

• Worked closely with operations management and employees to improve work relationships, build morale, and increase productivity and retention.

• Provided HR policy guidance and interpretation.

• Created training on a multitude of issues that were not in the LMS. THE BOYS AND GIRLS CLUBS OF THE AUSTIN AREA, Austin, TX February 2022-June 2022 Talent Acquisition Specialist/Temporary

• Planned and conducted NEW (New Employee Welcome) Orientation weekly.

• Attended Job Fairs – on site or virtual.

• Posted all job openings on social media.

• Phone Screened for all positions.

• Administered all Benefit enrollments and reported to carrier.

• UKG for HRIS

• Weekly DEIB meetings to make culture more inclusive.

• Daily tracking of current hiring trends.

• Created and monitored all SOP’s.

• Collaborated with hiring managers to improve hiring processes and shorten time frames.

• Reference checks.

• Performed Criminal Background Checks in state and out of state.

• Set up drug screenings.

• Managed full cycle recruiting.

• Tracked referral bonus for employees.

• Validated all background checks and subscriptions to DPS.

• Conducted exit interviews.

• Created and managed Stay Interviews.

• Participated in L10 meetings.

• Back tracked all employee files to ensure compliance.

• Met with all 20 club directors at their sites to see employment needs and collaborate with directors in recruiting efforts.

• Maintained Administrative retention rate to 90% and Club staff at 88%. THOMAS J. HENRY LAW, PLLC, Austin, TX October 2021 – February 2022 Human Resource Generalist

• Conduct day one new hire orientation.

• Input all new employees into ADP system.

• Manage all software and equipment requirements for new hires and internal transfers.

• Update all employee records for promotions.

• Manage exit interviews.

• Conduct all employee investigations.

• Mail collection for different departments and distribute any settlement checks incoming.

• Covid contract main contact for Austin and San Antonio

• Scanned all new hire paperwork into ADP for employment documents.

• E-Verify management.

• Suggested many new policies to lower churn rate of over 35%.

• Assisted with recruiting and interviewing when necessary.

• Reviewed background checks to ensure no legal conflicts for the firm.

• Monitor and report on employee morale and fluctuations in culture.

• Daily planning, strategic planning to ensure proper time management.

• Maintain daily work log for supervisors.

• On call 24/7 for employees for 6 locations

• Source for employee terminations

• Assist upper management in leveraging all pay levels for 6 Texas locations and 1 international location.

• Consult and participate in all manager meetings.

• Ensure all policies followed: dress code, food in work area, music in work area, lighting in all general work areas and offices, and distribution of gifts from vendors.

• Metrics on covid positive employees, time out of office, working from home, and advise when able to return to office. FS BUILDER RESOURCES, Pflugerville, TX June 2021 – Oct. 2021 Human Resource Generalist/Temporary

• Recruited for Executive levels and labor positions.

• Full cycle recruiting

• Managed the employee life cycle.

• ADP changes and management

• Managed, submitted, and approved all time off forms.

• Covid tracing for 3 locations

• Advised and posted all employee policy changes.

• Set up and managed onsite covid vaccination clinics.

• Leveraged wages.

• Onboarding plans and educating newly hired employees on human resource policies, internal procedures, and regulations

• Took appropriate disciplinary action against employees who violated rules and regulations and addressed employee grievances.

• Scanned all necessary paperwork to corporate office in Dallas to maintain personnel records and pre-hiring requirements.

• Analyzed background checks to ensure in compliance for employment. ROBERT HALF INTERNATIONAL, Austin, TX Feb. 2021-April 2021 Crowd Street LLC Remote/Temporary

• Managed new applicants in Greenhouse Recruiting software.

• Assisted in managing OKR’s.

• Onboarding for new hires via Rippling software

• Market new jobs on LinkedIn for Crowd Street.

• Scheduled final interview in different technical departments (6-7 hiring managers) in one day.

• Created Zoom calls for final interviews and provided all necessary paperwork for hiring managers and applicants for the interviews.

• Onboarded all new hires for the benefits area.

• Confirmed all I9 information and submissions.

• Full Benefits audit: Medical, Dental, Vision, Life, Voluntary Life, STD, LTD and 401K.

• Make all necessary changes in any of the benefits are to bring all employees current and up to date.

• Go to person for all benefits related items.

• FTO Policy recommendations and changes advised since the company is nationwide.

• Referral package updated and tracked.

• Corrected all current job descriptions so their areas match.

• Distributed all FSA, HSA and 401K DocuSign documents as requested from employees.

• Updated all Hartford Life, Voluntary Life, STD & LTD for employees and dependents that were incorrect and as new hires.

• All salary adjustments in Rippling and in Hartford Insurance

• Created input sheets for insurance carriers to mass input of employees when necessary.

• Assisted in researching new 401K carriers.

SQUARE GROVE LLC, DBA UPLIFT DESK, Austin, TX Nov. 2019 – Oct. 2020 Human Resource Generalist/ Lead Recruiter

• Managed 4 large warehouses in the Austin area for all the Generalist/Recruiter needs.

• Conducted recruiting, interviewing, hiring and all onboarding for new hires at the warehouse facilities.

• Managed all onboarding for the warehouses as well as conducted all Day One training and administration requirements.

• Recruited for all levels of the company from high level positions to minimum wage employment.

• Created and implemented numerous Human Resource policies, many do to do with Covid19.

• Conducted employee evaluations and appraisals and terminations as needed.

• Managed all complaints, investigations, and grievances.

• Suggested many training courses for upper management and mid-level management to take to lower the turnover rate at all facilities in the company.

• Assisted employees with insurance enrollment.

• Created and implemented an employee referral bonus policy.

• Monitored employee morale and company culture.

• Daily planning, coordinating, and directing activities including staffing, strategic planning and dealing in a positive professional manner with all employees.

• Ensured job descriptions were accurate, up to date and compliant with all local, state, and federal regulations.

• Developed training materials and performance management programs to aid the employees in understanding their job responsibilities.

• Created many compensation strategies to remain competitive in the eCommerce job market.

• Created a culture of diversity, inclusivity, collaboration, and teamwork. JOHNSON SERVICE GROUP FOR TRINITY INDUSTRIES, INC., Longview, TX May 2018 – Nov. 2019 Human Resource Lead Recruiter/Contract

• Lead recruiter for the top 4 Trinity Rail manufacturing plants and welding school.

• Recruited for all new hires using TrinOne and Oracle software.

• Managed full life cycle of requisition including partnering with hiring managers and guiding the process from open to close.

• Sourced, identified and engaged candidates through a variety of ways, including but not limited to local school partnerships, job boards and referrals.

• Maintained and tracked applicants flow and feedback loops in conjunction with Hunan Resources and the hiring manager. Documented and tracked candidates progress through the process using ATS.

• Managed the recruitment process from sourcing through offer stages and coordinated start dates and new hire boarding.

• Partnered with social media teams to appropriately market jobs to seekers through social channels.

• Monitored and ensured company compliance with government immigration hiring laws and regulations ensuring compliance with all federal employment law regulations.

• Maintained and nurtured pipelines for key field positions.

• Communicated regularly with hiring managers regarding active searches and the local talent market.

• Gained experience with recruiting for Manufacturing and Industrial positions.

• Prepared reports to all levels of the company on hiring numbers and retention.

• Worked on refreshing innovative ideas for retention over all 4 plants.

• Assisted new employees create detailed personal profiles for hiring purposes.

• Assisted internal employees with promotions and transfers.

• Attended job fairs and technical college events for recruiting new employees.

• Contacted past employees that had been laid off to offer a chance to come back for employment.

• Opened and close all job posting requisitions as needed.

• Worked with Corporate Trinity Industries on streamlining job descriptions, requirements, and new ways to recruit highly skilled candidates.

• Assisted with internal investigations.

• Worked with hiring managers to create new fresh job postings to attract more experienced people.

• Pre-screened all applicants for basic qualifications and set up interviews with hiring managers for those that are qualified.

• Created a retention process of meeting with 30, 60 and 90 day new hires.

• Established a monetary new hire referral program. UNIVERSITY OF TEXAS HEALTH SCIENCE CENTER, Tyler, TX Aug. 2016 – Apr. 2018 Human Resources Recruitment Specialist

• Full cycle recruited for all healthcare positions including registered nurses, clinical research, office coordinators, etc.

• Worked as a team in selection, recruitment, new hire preparation and on-boarding.

• Pre-screened all applicants for basic qualifications, work history and other knowledge, skills and abilities based on previous set basic qualifications for open positions.

• Performed telephone screening interviews, coordinated calendars with hiring departments, scheduled interviews, meetings, and orientations.

• Performed reference checks via email or telephone, and pre-employment verifications and screenings.

• Dispensed applicants who did not meet qualifications for positions.

• Assured recruitment efforts comply with UT Health Northeast's Affirmative Action Plan.

• Assisted applicants with on-boarding process.

• Created new hire packets, personnel action changes in PeopleSoft, ApplicantPro and Taleo systems.

• Reviewed, proofread, and edited job posting information to ensure accuracy.

• Posted job openings and requisitions on internet website, posted job openings on external website, list servers and other online advertising sources.

• Obtained advertising quotes from outside job boards and publications.

• Gained extensive knowledge in full cycle recruiting and of relevant Federal, State and Local labor laws impacting Human Resources.

• Worked with E-Verify, Texas Board of Nursing, Visual Compliance, the Office of Inspector General with the Texas Health and Human Services Commission, Workforce of Texas, and the Office of Inspector General with the U.S. Department of Health & Human Services.

EDUCATION

THE UNIVERSITY OF SOUTH FLORIDA, Tampa, FL

Bachelor of Science in Business Management

BREVARD COMMUNITY COLLEGE, Titusville, FL

Associate in Arts in Business & Accounting

UNIVERSTY OF SOUTH FLORIDA MUMA COLLEGE OF BUSINESS Diversity, Equity, and Inclusion in the Workplace

Continuing Education Certificate

March 2021 – May 2021

LINKEDIN PROFILE

www.linkedin.com/in/karen-lee-carpenter-1a29b846

Has several references in my account from supervisors and co-workers for several years. TECHNICAL SKILLS

ADP, Microsoft Office Suites, Google Suites, PeopleSoft, Taleo, iCIMS, Indeed, Kronos, UKG, ADP Workforce, Greenhouse, Gusto, Deputy, Absorb LMS, Culture Amp

Contact this candidate