Charles “Chase” A Rea

**** ***** ****** ~ New Orleans, LA 70117 ~

Phone 504-***-**** ~ ady4xn@r.postjobfree.com

A highly experienced hospitality professional with extensive accomplishments in hotel services.

SUMMARY

Over 25 years of significant service in the hospitality industry.

Hands-on manager with a proven track record in operations and occupancy.

Effective at team building and staff retention with excellent communications and

training skills.

Ability to work well with diverse staff.

Commitment to excellence in guest services with quick resolution of challenges.

PROFESSIONAL BACKGROUND

Nov 2012-Present Hilton Riverside, New Orleans, LA

Bell Captain

Manage a staff of 15 bellmen while ensuring excellent customer service during the delivery and receipt of luggage.

Daily staff briefings, problem resolution and providing ongoing training and

support to bell staff..

Convey interdepartmental information to bell staff.

Manage productivity and prepare nightly Bell Captain report.

Sept 2012-Nov 2015 Parking Management Services/Hyatt Regency, New Orleans, LA

Bell Captain

Manage a staff of 13 bellmen while ensuring excellent customer service during the delivery and receipt of luggage.

Daily staff briefings, problem resolution and providing ongoing training and

support to bell staff..

Convey interdepartmental information to bell staff.

Manage productivity and prepare nightly Bell Captain report.

Nov 2011-April 2012 The Westin New Orleans Hotel, New Orleans, LA

Front Office Supervisor/MOD

Oversee daily operations of the front office including but not limited to:

Daily staff briefings, problem resolution and providing ongoing training and

support to guest service agents.

Convey interdepartmental information to Front Office staff.

Manage productivity and prepare nightly MOD report.

Feb 2007-Aug 2010 Sheraton New Orleans Hotel, New Orleans, LA

Front Office Supervisor/MOD

Oversee daily operations of the front office including but not limited to:

Daily staff briefings, problem resolution and providing ongoing training and

support to guest service agents.

Convey interdepartmental information to Front Office staff.

Manage productivity, conduct interviews, and prepare nightly MOD report.

April 2006-Feb 2007 Sheraton New Orleans, LA

Guest Service Agent

Greet and welcome guests upon arrival

Register guests: verifying address and credit information

Offer enrollment in the Starwood Preferred Guest Program

Oct 2003-Aug 2005 International House Hotel, New Orleans, LA

Bellman/Doorman

Meet, greet and assist hotel guests as they arrive.

Assist guests with check-in and check-out, as well as offering assistance with

scheduling of events, dining reservations, transportation arrangements and

special occasions.

Jan 2003-Oct 2003 Plaza Suite Resort, New Orleans, LA

Front Desk Clerk

Registered and conveyed information to guests.

Maintained records, collected and reported revenue, made hotel and other

reservations.

March 2000- Dauphine Orleans Hotel, New Orleans, LA

May2002 Night Manager for 119-room hotel

Supervised hotel staff and doubled as a front desk clerk when needed.

Attended to guests’ needs/concerns and ensured the safety and security of hotel

staff and guests.

EDUCATION

Diploma received, Forest High School

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