Al Hitch

Maryville TN *****

ady4x8@r.postjobfree.com 404-***-****

Sales Manager

Respected sales manager with 25+ years in progressive career, positioning teams to surpass ambitious sales objectives and drastically improve company growth.Highly experienced motivator succeeding in critical leadership roles, effectively training staff in a multitude of sales techniques designed to boost business and institute high standards of client service. Strong background in implementing key marketing strategies and guidelines to obtain maximum results. Solid ability in analyzing market and enhancing brand promotion within area.

Areas of expertise include…

Strategic Marketing Initiatives

Client Relations

Budget Administration

Problem Resolution

Program Planning & Implementation

Account Management & Growth

Team Leadership/Training

Inventory Management

Professional Experience

CALL CENTER AGENT, September 2022 to Present

Sitel

Worked as call center agent for USAA First Notice of Loss. Maintaining 100 % on technical and 100% comprehensive scores.

CALL CENTER AGENT, January 2020 to Aug 2020

Jewelry Television, Dial America

Placed orders and worked with customers to reconcile problems with orders and payments. Received numerous outstanding QA’s and was very influential in building teams.

SALES MANAGER, August 2015 to February 2017

A & D Foods

Spearhead vital policies and goals that maximize profits and stimulate growth. Regulate functions of 27 Sales Representatives, successfully acquiring new accounts and negotiating with lost accounts to bring back to the fold. Trained sales team to foster relations with existing accounts to generate additional business. Consulted multiple departments to develop long-term solutions and ensure smooth lines of communication. Utilize international relations within teams to penetrate new markets.

Pioneered "Team Strength" concept, furthering sales growth and accelerating sales growth in a team-mentality sales drive.

Achieved an astounding 6 months of record Sales Dollars, Gross Profit Dollars and Pounds in a declining seafood market.

MANAGER / GENERAL MANAGER, January 2013 to June 2015

Steak N Shake

Evaluated opportunities and devised plans to produce positive bottom line for owner and higher-level executives. Enforced guidelines and regulations by reviewing staff work and encouraging improvement as well as verifying proper procedural follow through. Explored employee schedules and developed a system that best provided coverage while conserving company profits.

SALES DIRECTOR, January 2011 - March 2012 Mattingly Foods of Louisville

Controlled daily operations for entirety of company. Coordinated goals with procurement and transportation, designing procedures that boosted company profitability and improved client satisfaction through timely deliveries, open communication, and examining inventory adjustments for new clientele.

Instituted FY 2011 and FY 2012 budgets based on sales meeting profitability objectives.

DISTRICT SALES MANAGER, February 2010 - January 2011

Sysco Louisville

Revitalized a failing district, supervising and directing efforts for a ten member Sales Representative team. Organized in-house presentations and orchestrated the secure of lucrative new account acquisitions. Scrutinized lost account surveys and business reviews to develop procedures to increase business development endeavors.

Initiated small obtainable goals within team, resulting in large team participation to exceed set aims and effectively rehabilitating district's monthly and quarterly numbers in sales, gross profit, and cases.

REGIONAL SALES MANAGER, November 2003 - October 2009

Gordon Food Service

Identified and trusted to prepare introduction to Louisville market, overseeing newly built distribution center and met deadlines with an opening in January 2006. Created an efficient and successful sales team through dedicated motivation and goal-setting, achieving the honor of the prime distributor in the Louisville market.

Outperformed all other teams and earned Team of the Year four consecutive years by actively participating in Representative account acquisitions and pinpointing target opportunities.

Additional experience includes District Sales Manager, Director of National Accounts, and Bid Coordinator for US Foodservice (1998 - 2003) and Food Service Director with Elm Hill Meats (1989 - 1992; 1995 - 1998).

Educational Background

Music Education

Carson Newman College, Jefferson City, TN

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