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Administrative Assistant Customer Service

Location:
Tampa, FL
Posted:
August 22, 2023

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Resume:

MICHELE EASTMAN

ady4wz@r.postjobfree.com 352-***-**** Spring Hill, FL 34606

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills

Customer Service

Patient Scheduling

Specimens Collection and Processing

Indirect Patient Care

Sterile Technique

Medical Terminology Knowledge

Medical Procedures

Wound Care and Irrigation

Restocking Lab Supplies

Experience

Adamov Podiatry Spring Hill, FL

Medical Assistant

07/2020 - Current

Scheduled appointments for patients via phone and in person.

Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

Measured vital signs and took medical histories to prepare patients for examination.

Cleaned and maintained medical equipment following procedures and standards.

Documented notes during patient visits.

Educated patients about medications, procedures and physician's instructions.

Secured patient information and maintained patient confidence by completing and safeguarding medical records.

Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.

Participated in team meetings to improve workflows and contribute to improving patient population outcomes.

Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.

Incorporated outside records into charts and EHR.

Labeled and completed lab requisitions using ICD and CPT coding.

Followed principles of asepsis and infection control to meet patient safety guidelines.

Eastman Remodeling, LLC Spring Hill, FL

Administrative Assistant

01/2014 - 05/2020

Answered phone calls and emails to provide information, resulting in effective business correspondence.

Provided secretarial and office management support while building cooperative working relationships.

Inventoried and ordered supplies for office.

Responded effectively to sensitive inquiries or complaints.

Coordinated appointments, meetings and conferences.

Maintained accurate department and customer records.

Prepared and prioritized calendars and correspondence.

Directed customer communication to appropriate department personnel.

Tracked and submitted employee timesheets to prepare for payroll processing.

Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

Education and Training

Baytown Technical School of Nurses Lake Charles

Certified Nurses Aide in Nursing

04/1990



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