Customer Service Representative

TS Traci Smith

Granbury, TX ***** 817-***-**** ***********@*****.***

PROFESSIONAL

SUMMARY

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. SKILLS 50 WPM (10+ years)

DATA-ENTRY (10+ years)

EXCEL (5 years)

MICROSOFT WORD (6 years)

TYPING (10+ years)

Customer Service

Call Center

Medical Records

Medical Terminology

Inside Sales

Computer Literacy

Transcription

Computer Skills

50 WPM Typing

Data-Entry

Computer Literate.

ADD WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE 12/2021 to 08/2022 Express Scripts WORK FROM HOME

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Reviewed and corrected claim errors to facilitate smooth processing. Filed and maintained patient records in accordance with HIPAA regulations.

Assisted pharmacist with explanation of how to resolve problems refilling medications.

PROJECT CONSULTANT 09/2016 to 08/2019

El Reno Energy

Focused inside sales professional, highly effective in establishing and maintaining relationships with potential and existing clients Extremely motivated and ambitious with a strong work ethic Exceptional sales skills and successful track record of growing sales revenue

Dedicated team player, self-motivated, proficient in warm/cold calling situations, outstanding customer relations skills. SALES AGENT 01/2008 to 01/2010

Factory Expo Homes

Price quoting, writing contracts, meeting customers personal needs as well as financial

Build rapportand confidence with client, ensuring needs will be met MEDICAL RECORDS CLERK 03/2015 to 02/2015

Prepared reports for state auditing of medical charts Completed client's intake and discharge forms

Performed clerical task such as photocopying, faxing, and scanning Maintained confidentially of all client information in accordance with HIPPA guidelines

Reviewed records completeness, accuracy, and compliance with regulations., Providing care for patients who are homebound Assisting with daily needs and teaching daily livingskills to continue to live comfortable in the privacy of their home.

INTAKE COORDINATOR 09/2019 to 10/2020

Lexxiom

Speaking with new potential clients, who are seeking legal representation in regards to debt-settlement

Evaluating quality of their cases

Reviewing clients budget to discuss their debt to income ratio, offering affordable plan that will fit their financial needs. CUSTOMER SERVICE 01/1997 to 01/2007

Radio Shack Corp

Provide quality service to incoming calls regarding product availability, repairs, warranties andcustomer complaints

Ability to work quick and efficiently in a fast-paced environment Able to diffuse difficult customer situations with tact and ease. CNA - CERTIFIED NURSING ASSISTANT 07/2011 to 09/2014 Trinity Mission

Provide high quality care in a nursing home setting Accuracy in charting blood-pressure, pulse and respiration Provided behavioral/emotional support for those with dementia/Alzheimer's Helped patients tend to personal care, and ambulation. SALES ASSOCIATE 10/2022 to CURRENT

The Call Center Group

Assessed customer needs and utilized suggestive selling techniques to drive sales.

Engaged with customers to effectively build rapport and lasting relationships.

Engaged in friendly conversation with customer to better uncover individual needs.

EDUCATION Certification Terminology 04/2014

Penn Foster Career School, Scranton, PA

/Transcription Penn foster

Willing to relocate: Anywhere

Contact this candidate