Nazmul Hossain - US Citizen - CSPO(Certified Scrum Product Owner)

404-***-**** - ady4wn@r.postjobfree.com

Management Tools: Jira, Jira Align, Azure DevOps(TFS), Rally, Confluence SAFe Agile/Scrum: WSJF, PI Planning, Roadmap,Scrum Ceremonies (Sprint Planning, Backlog Refinement, Daily Stand Up, Retro, Sprint Review) Burndown,Velocity, Capacity, INVEST, MOSCOW,DEEP, Epic,User Stories, Acceptance Criteria, Epics, DoR,DoD Business Analyst: Gap Analysis, SWOT, PESTLE, Impact Analysis, Root Cause Analysis, BRD, FRD, SRS, Requirement Gathering, Analysis/Design, RACi, Use Cases, Requirements Trace-Ability Matrix, Non-Functional, Prototyping, Wireframe, AS-IS TO BE, Technical Experience: API, AWS(EC2, S3, RedShift, RDS) Azure DevOPS(CDN, APIM Management), XML,JSON,Swagger,Postman, SAAS, IAAS, PAAS, MicroService, SSO, SAML

Data Analysis: Data Analysis, Data Mining, Data Mapping, Data Modeling, Data Migration from OLTP to OLAP using ETL, SQL Queries for Data Validation and Data Integration, Power BI, Tableau Testing: UAT testing, Unit Testing, System and Integration(SIT), Test Cases, Smoke Testing Certification

● CSPO(Certified Scrum Product Owner)

● PSM (Professional Scrum Master Certification)

● PMI-ACP Certification

● SAFe Agile certification

EXPERIENCE

Wipro - Atlanta,GA (Remote)

Sr. Technical Product Owner Oct 2019 - Present

● Worked in a healthcare company called Blue Cross Blue Shield(June 2022- Present) in the project P360, which is an enterprise solution to collect health members preferences and consent data and help build reusable components to integrate in different internal applications that help collect user’s preference and consent in a Safe Agile Environment.

● Worked in a Supply Chain Company called Penske(Oct 2019 - June 2022) and was involved on creating a one-stop-shop collaboration portal between the suppliers and the vendors and helped create a search criteria for purchase order, shipping date function, quantity, cost and various functionalities in an Safe Agile Environment;

● Assist with writing Acceptance Criteria using the Given/When/Then format and will be a liaison between project stakeholders and Quality Assurance personnel.

● Worked with SSO and SAML in Azure AD B2C Flows (Sign Up/Sign In, Edit Profile, Change Password).

● Worked with Salesforce Sales Cloud to analyze Customer Journey and Salesforce CRM for client’s customer information.

● Knowledge and experience working with Azure API Management Flows customization (token verification, header creation/updates and dynamic routing, caching)

● Reviewing and managing backlog items to ensure the latest work status is captured and updated as appropriate.

● Use tableau as dashboard data to read to upper management for data usage.

● Worked with MongoDB and hosted as Azure API services implemented in .NET Framework in Microsoft Shop

● Coordinates with technical development teams, UI/UX Team and quality assurance teams in a Scaled Agile Framework (SAFe) with Agile Scrum delivery within each program Increment to complete product deliveries

● Worked with a Kanban Scrum Board to manage production support stories for the production team.

● Ability to extract, analyze and transform data to drive analytics and presentations.

● Facilitated the PI planning, decomposes feature(s) into user Stories and establishes Story acceptance criteria.Ensure the team had 2 sprints of work and multiple stories going into the backlog from the defined Features/Epics.

● Understood API constructs with JSon, API testing tools such as Postman and API documentation such as Swagger

● Shaped business requirements by making recommendations and suggesting alternatives to proposed solutions.

● Lead the planning of product release plans and set the expectation for delivery of new functionalities Amdocs - Atlanta,GA

Sr. Product Owner/ Scrum Master July 2018– Sept 2019

● Worked with cross-functional teams, including developers, designers, and business stakeholders to define product features, user stories, business requirements and ensure they are well understood by the developers.

● Develop and prioritize user stories and ensure timely delivery of features that meet business objectives.

● Collaborate with stakeholders to identify and track key performance metrics and use data to drive continuous improvement.

● Conducted end-to-end impact analysis, design reviews, test case reviews to ensure that the business vision, goals and requirements were met.

● Design user experiences by creating user flows, wireframes, task flows, journey maps, and hi-fidelity prototypes, and collaborate with UI designers to implement elegant design solutions.

● Created and maintained high quality requirement artifacts (user stories, process flows, use cases, data mapping sheets, etc.) using various tools (Rally, Visio, Lucidchart, etc.)

● Utilize the DEEP (Details are added over time, Backlogs are Estimated, Emergent- backlogs are modified over time, most valuable items are Prioritized on Top) criteria to groom the product backlog.

● Demonstrated working with dev team to experience building modern web applications using microservices.

● Used AWS EC2 as a cloud web serviced used for hosting QXVP application Accenture - Atlanta,GA Feb 2017– June 2018

Sr. Product Owner

● Managed Product Backlog and created Epics and User Stories/Acceptance Criteria in JIRA within the SCRUM Board

● Participated in Agile release planning and sprint planning sessions to select appropriate priorities from the product backlog for inclusion in the release priorities.

● Worked with Multiple protocols with (OpenID Connect, oath, SAML).

● Document and analyze AS IS and TO BE business processes ensuring that underlying issues and concerns are addressed with project deliverables

● Creation of refinement of requirements documentation included functional requirement, conceptual data models, process flows and User Interface mock-ups.

● Collaborated with internal and external stakeholders to develop product requirements and visual mock-ups for various projects through the continuous Sprint Cycles during each milestone.

● Worked with technical Dev team utilizing AWS EC2, Lambda(service where dev upload code and run on AWS platform)

● Define and communicate product vision, features, and roadmap to key stakeholders and team members Evans & Chambers - Washington, D.C Jan 2016– Dec 2016 Product Owner

● Part of the cross functional team that was helping improve and expand the online account opening platform, enhancing online and mobile banking services, and integrating various digital channels with internal systems and applications to provide outstanding experiences for the customers and prospects.

● Plan, prioritize and maintain a well-groomed product backlog.

● Managed the customer data in Salesforce CRM for data analytics

● Reviewed UAT Results with business end users, assisted in re-prioritizing of requirements

● Partner with Scrum Masters to groom and prioritize the backlog for sprint management within Jira

● Manually performed back-end testing by writing SQL queries.

● Conducted various JAD sessions to understand and gather business and system requirements. LeasePlan USA -Alpharetta, GA Aug 2015– Jan 2016

Product Owner

● Worked in an application called Eplan that has a portal named Car-As-A-Service where we buy the car, finance the car, insure the car, order specification of a car, maintenance and repairs.

● Organizing and facilitating agile methodology through scrum meetings and maintaining documentation on sprint planning, daily standups, review and retrospection.

● Helped team with AWS migration from on-premises to AWS by working with business cases, analyzing strategy, building migration plans, and working with AWS migration hub.

● Worked with Salesforce CRM to help manage and deploy monthly releases.

● Participated in Spring Reviews, daily Scrums, and Spring Planning Meetings

● Interacted with the Scrum team and stakeholders for ensuring timely product release

● Contributed in removing hindrances and external distractions for the Scrum team

● Maintaining healthy customer relations, and communication to retrieve product feedback. Providing training demos of new products features or phases.

ADP - Alpharetta,GA Jan 2015– July 2015

Proxy Product Owner

● Work on BeneDirect Application allows participant users to manage their account profile, review and elect coverage, make premium payments and view health plan information.

● Refining product themes, epics, user stories and product features

● Facilitating sprint planning sessions to establish a sprint backlog.

● Documenting requirements and system design using approved agency formats.

● Mediating business units that may have conflicting requirements.

● Assisting in the translation of business requirements into detailed technical specifications

● Facilitating and documenting AS IS and TO BE process flows

● Writing test cases and scripts to validate code is working as documented.

● Developed workflow charts and diagrams to ensure production team compliance with client deadlines. Hewlett Packard - Alpharetta, GA July 2010– Nov 2014 Business Analyst

● Helped create an internal digital ecommerce site for HPE server products where customers can select the Servers(such as ProLiant, Moonshots, and etc.), read specification and features, modify and configure the types of Servers in the cart, and check out products through payment processing.

● Experience taking in BRDs and converting into well written User Stories

● Assists Scrum Master/PM with Sprint Planning with the Dev team, supports daily stand-up meetings, etc.

● Worked in onshore-offshore model during this tenure

● Support product owner in prioritization and management of backlog, ensuring Scrum process standards, identification of stakeholders and stakeholder conditions of acceptance.

● Provided functional testing support at various stages of product development, UAT and production support environment Professional Summary (10 years Experience)

● 10+ years Advance Experience on writing user stories/Acceptance Criteria as a Product Owner and Business Analyst to include understanding of different methods of gathering and documenting requirements (User Story Mapping, Use Case Diagrams, Sequence Mapping, Flowcharts, System Context Diagrams, etc.)

● 7+ years of relevant work experience in Product Ownership/Management, focusing mobile app- based products, web application, SAAS, and services.

● Experience in gathering requirements and having great knowledge from different domains such as Telecom, Logistics, Insurance, Financial, Healthcare, Banking and E-Commerce.

● Experience working with Integrations with other Azure Services AD/App Insights/API Management, etc.

● Created backlog of user stories based on product requirements to define epics and planed sprints in Jira, Rally, and Azure Devops

● Works in an Agile environment(SAFe and Scrum) and continuously reviews the business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks while supporting development and QA.

● Familiarity with full-stack web development (HTML5, CSS, JavaScript, SQL, XML), Java, and other languages (C#, .Net, PHP, etc.)

● Strong communicator (ability to communicate at all levels), skilled at stakeholder management(setting and managing expectations) and ability to communicate with all levels of the organization.

● Solid Experience with Agile methodology and DevOps tools (such as JIRA, Azure DevOps (TFS), Rally, Version One and Confluence).

● Hands-on experience with Cloud solutions like AWS, Azure DevOps, Microservices/Web-Based API Serverless architectures, databases(RDBMS and No-SQL)

Education

Georgia State University, Atlanta, GA Bachelor of Computer Information Systems

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