Cristiano Silva

Fort Lauderdale, Florida ***** 973-***-**** ady4wl@r.postjobfree.com

IT SUPPORT SYSTEM ADMINISTRATOR

Diligent and collaborative IT professional with experience in troubleshooting and supporting networks / systems, hardware, and software. Proven ability to create and deliver solutions that meet corporate objectives tied to business and technology. Ability to work in a fast paced and multi-dimensional environment. Multilingual (English, Portuguese, Spanish) SKILLS

Software: Microsoft Office Suite 2010/2016, Windows 10/11, Office 365, Exchange, Azure, OneDrive, SharePoint, Inventory Tracking, PowerShell, Active Directory, Citrix, HappyFox IT ticketing, Samanage, ClickUp, Remote management tool from Zoho (Desktop Central), WebEx meeting, Microsoft Teams, Sophos, Global Protect by Palo Alto and Cisco AnyConnect VPN, MDM Management, Enterprise VoIP & Cloud Phone System Management by Verizon, Mobility management for Verizon & AT&T. Hardware: Mac Desktop/Laptops, iOS, Android, Lenovo Workstation/Laptops, HP Laptop, Dell Laptop, Ricoh/Savin/Canon/Toshiba MFP’s.

Operating Systems: Windows 10/11; Windows Server, 2016, 2019 Network Protocols: Ping, Ipconfig, IP Addressing and Subnetting, TCP/IP, Knowledge of OSI reference model, IPV4, IPV6, DHCP, DNS, HTTP, SMTP, LANs, WANs, Ethernet, VLANs Organizational and Planning Skills Attention to Detail Communication Skills Customer Service Adaptability Flexibility Document Management Ticketing System Management Problem Solving Help Desk Support Configure Install Monitor Maintenance Upgrades/Updates End-user Accounts Network Support System Support Active Directory Management On boarding & Off Boarding Employees

Certifications: AZ-900c Microsoft Azure Fundamentals Vital Pharmaceuticals, Inc aka Bang Energy December 2019 - Present IT Solutions Specialist

Provide IT support on-premises and remote

Assist users with Microsoft Office 365 products issues (Outlook, SharePoint, OneDrive, etc.) Sharepoint Administrator

Microsoft Teams Administrator

Assign Microsoft 365 licenses

Microsoft Exchange / Shared Mailboxes / DL’s / Office 365 Groups Add, remove, and manage external contacts in Azure Add, remove users to security groups in Azure

Configure Canon printers for new users for printing and scanning Troubleshoot laptop and desktop hardware and software issues Reimage laptops and desktops for Windows and MAC

Create new hire accounts, OUs in Active Directory

Use IBM Maas MDM to configure and troubleshoot iPhone issues Package and deploy remote installs using Desktop Central Schedule critical patches for systems with Desktop Central Remote assist with ConnectWise

Basic tasks using PowerShell

Configure Global Protect VPN setups and troubleshoot VPN certificate issues Manage Microsoft SharePoint sites.

Smartsheet user and roles management.

IAG Engine Center, Miami, FL July 2018 – December 2019 Lead Help Desk

Englewood Hospital IT January 2018 – May 2018

Hardware & Software Support Tech

AVTECH Institute of Technology, South Plainfield, NJ October 2017 – December 2017 PC LAN/WAN Tech Specialist

On-site and off-site network and technical support to internal and external customers providing Network Cabling, Switching, TCP/IP Intra-Networking, VoIP Installation and Configuration as well as set up IP printer, perform workstation maintenance, and monitor network connectivity. Spirit Delivery & Distribution, New Providence, NJ October 2015 – May 2017 Help Desk Tier I Support

First point of contact in the IT department to diagnose and troubleshoot any desktop, software, or end-user issues. Supported over 200 internal end-users nationally. Lead tech support for the migration of two offices encompassing 15 workstations, cabling (wiring), server room set-up, phone system, printers and equipment configuration which was done timely and 100% smooth transition.

Back-up support to management requiring escalations to vendors (i.e., telephone carrier, printer leaser) and resolved issues.

REFERENCES

Jason Arpacana

Sr. Systems Engineer

Spirit Airlines

786-***-****

Monica Schlosser

Principal

Senior Talent Acquisition Manager

954-***-****

Cristian Ruiz

IT Manager

Bang Energy

Contact this candidate