Sajjaad Mohammed

**** ******* ***** ***

Clermont FL, 34711

Phone: 407-***-****

Email: ady4v3@r.postjobfree.com

Objective:

Utilize my knowledge and experience to benefit an organization

Rapidly learn and build upon skills for professional growth

Contribute to a positive work environment, while meeting expectations.

Education:

-Valencia College – 2013-2016

Associate in Science: Computer Information Technology

Technical certificate: Computer Information Technology Specialist.

“Awarded from Valencia College”

Software Skills: Microsoft: Excel, Word, PowerPoint. Visio, Active Directory, Remedy, Service Now, and Cherwell ticketing system, remote software tools.

Soft skills :

Written and Verbal Communication, Organizational Skills, self-development,

interpersonal, Customer Service, Problem Solving, Writing, Analytical, Adaptability, Technical, and Communicational, customer service

Team Interaction/Leadership, Supervisory Skills, General Office Skills, Leadership,

Time Management, Critical thinking, Empathy, Collaboration, Work Ethic.

Security Clearance from D.H.S and L.M

Professional experience:

Tek Systems : SeaWorld Service Desk Technician April 2023 – June2023

Complete password reset requests for network and enterprise applications as requested.

Complete basic network mapping and access control requests in accordance with SLAs.

Provide desktop support for basic issues with PC’s, Windows, and Microsoft Office. Remote into user machines as required while providing assistance and support.

Takes calls from users, diagnose problems, and recommend and/or implement solutions.

Provide phone and email support to users in the areas of e-mail, standard Windows Operating system, desktop applications and applications developed and deployed by SeaWorld Parks and Entertainment.

troubleshooting hardware, software, PC, printer and application problems.

Troubleshoot and attempt to resolve trouble tickets related to technical difficulties with hardware, software, and the network in accordance with established SLAs.

Collaborate and interface with TIER 2 helpdesk technicians.

Acara Solutions: Service Desk Analyst (Lockheed Martin contract) Nov 2022-Mar 2023 (contract ended

Technical troubleshooting of customer hardware, software, TCP/IP network, and telecommunication systems via phone/ email.

Password resets of multiple applications

Diagnose, identify, isolate, and analyze problems utilizing database records

maintain and update records in tracking databases. As well as escalate tickets to various departments as needed.

Exposure to Linux interface

Collaborate with management of present and rising issues.

Senninger Irrigation Service Desk Analysis Tier 2 May 2022-August 2022

Serve as initial point of contact for all hardware and software issues of onsite employees.

Complete all on boarding and offboarding tasks for employees of the business.

Provide telephone, email, and deskside support for employees within the business.

Create active directory accounts, delete active directory accounts, and assist employees unable to access accounts.

Network, account, and various application password resets

Trouble shoot various application access issues.

Network printer troubleshooting

Network connectivity troubleshooting for onsite and offsite employees.

Microsoft office 365 issues

Troubleshooting network scanners and printer issues

Hardware troubleshooting onsite.

Patriot LLC (DHS Contract) Computer Help Desk Specialist Jan 2021—May2022

Support DHS employees, FBI employees, and other government employees with application issues

Active Directory access issues and password resets

application and Account Support

network troubleshooting connecting to the DHS VPN “mobile devices, laptops and desktops” worldwide.

Account password resets and provide account access.

Walk customers through various problem-solving processes.

Sysintegration (DHS Contract) Information Technology Analysis Jan 2018- December 2020

Support DHS employees, FBI employees, and other government employees with below issues

Active Directory access issues

application Support

network troubleshooting/ application troubleshooting/ tier 2 escalations

Walk customers through various problem-solving processes.

Convergys Technical Support-Tier 1/tier 2 Lake Mary, Florida

Tier 1/ Tier 2 Apple mobile and MAC Support

July 2017-December 2017

AT&T January 2017-June 2017

Tier 1/Tier 2 technical Apple mobile device support

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